Senior Digital Workplace Specialist (Support & Services) (m/w/d)

DEPT

Head of UX  (d/f/m) Hamburg, Berlin, Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team in the DACH region. We combine technology and experience design to create emotive yet conversion-focused CX platforms, Apps, Online Shops and Design systems at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market. You will lead and further develop our DACH UX practice across the entire value chain — from research to delivery. You will balance craft excellence, delivery quality, and operational health, while shaping a strong and future-ready UX department. You will also lead international project teams for ambitious brands to create user-centered experiences that drive measurable growth. WHAT YOU’LL DO: * Driving innovation and delivering excellence: As the UX Lead for key accounts or in new business, you’ll set the standard for user-centric design and ensure that our work delivers strategic business impact. * Delivery accountability: You are accountable for the department’s delivery excellence. You not only monitor quality but also collaborate with the EMEA UX leadership team to develop new capabilities and processes that ensure we stay ahead of the competition. * Operational accountability: You proactively manage the department’s operational health as well as the client and team satisfaction. * Foster cross-functional and international alignment: You will foster close collaboration with international teams across the EMEA region as well as with other crafts such as Strategy, Visual Design, Content and Tech, ensuring that our local UX practice does not operate in isolation but serves as a driving force for collective growth. * Champion thought leadership: You will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company. WHAT YOU BRING: * Work experience: Over 15 years of experience in UX and product design, combined with in-depth expertise in complex digital ecosystems and fast-paced agency environments, with proven experience working with large, international brands and complex stakeholder environments. While experience in e-commerce isn't mandatory, it would be a great advantage. * Portfolio: A proven track record across the entire UX value chain—from in-depth user research and strategic planning to hands-on concepts and iterative testing. Your portfolio demonstrates high-impact results and measurable business growth.  * Leadership: You have over 10 years' experience in people leadership. Managing and mentoring high-level talent, such as Leads, Principals and Associate Directors, would be an added bonus. * Operational Excellence: You know how to handle urgent requests or escalations with a performance- and solution-oriented approach. * Tech and AI savvy: Not only are you curious about digital trends, AI and new technologies, you are also committed to incorporating relevant innovations into your work. * Communication and influence: The ability to transform complex UX strategies into persuasive pitches that convince senior stakeholders and establish the trust required for long-term partnerships. Full professional proficiency in both German and English (C1 level) is mandatory.  WE OFFER: * Flexible, hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme. * Occasional breakfast/lunch at the office, Smoothie Tuesdays. * Stay happy and healthy with a contribution to your health through the OpenUp platform; * €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks. * Future Bens - Exclusive access to sustainable, healthy products at attractive deals. * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

WHY DEPT®? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.  We seek a Principal QA Automation Engineer with a strong background in Cypress, JavaScript/TypeScript, and proven experience working in AI-driven applications within an AWS cloud environment. This is a hands-on leadership role for someone who thrives at the intersection of quality engineering, automation strategy, and modern AI integration. As a senior technical leader, you will own the design, development, and maintenance of a robust test automation framework, ensure seamless integration with CI/CD pipelines, and bring forward-thinking approaches to testing intelligent, adaptive systems. KEY RESPONSIBILITIES * Lead the design and implementation of end-to-end test automation frameworks using Cypress with TypeScript. * Define quality strategies for applications with AI/ML components, including deterministic and non-deterministic testing approaches. * Collaborate with engineering, DevOps, and AI/ML teams to ensure quality across AI-infused features in production environments. * Build and scale testing strategies for threaded AI applications running in AWS cloud infrastructure. * Integrate automated tests into CI/CD pipelines to support frequent, reliable deployments. * Mentor and guide mid- and senior-level QA engineers, setting best practices and driving a culture of quality-first development. * Evaluate and introduce new tools, libraries, and frameworks to improve test coverage, performance, and developer experience. * Participate in architectural discussions to ensure testability and reliability are baked into software designs from the start. * Analyze test results, track quality metrics, and communicate risk and coverage to stakeholders. QUALIFICATIONS * 4+ years of hands-on experience with Cypress for UI and end-to-end automation testing. * Expert-level proficiency in TypeScript, JavaScript and Python * Proven experience testing AI-powered or machine learning applications, including AI model validation techniques. * Strong understanding of AWS services (e.g., Lambda, S3, SQS, CloudWatch, ECS/EKS) and how to validate applications deployed in cloud environments. * Experience with threaded/multi-agent AI tools and how they impact test design and validation. * Familiarity with version control (Git), containerization (Docker), and CI/CD pipelines (e.g., GitHub Actions, Jenkins, or CircleCI). * Strong communication, leadership, and mentoring skills. PREFERRED QUALIFICATIONS * Knowledge of AI model evaluation, model versioning, and monitoring tools (e.g., SageMaker, MLflow, LangChain, Vector Databases). * Experience testing APIs, microservices, and event-driven architectures. * Background in testing non-deterministic systems, including applying statistical or heuristic testing approaches. * Contributions to open-source testing or AI tools are a plus. WHAT DO WE OFFER? * We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces! * Premium healthcare through OSDE for the employee and their immediate family members * Mendel prepaid card with a monthly allowance for grocery purchases * Monthly reimbursements for Wi-Fi/electricity expenses * Monthly reimbursements for training/English classes * 100% covered “Plan Total” membership at Sportclub * Access to a our benefits platform through Bonda * A flexible vacation policy WE SUPPORT YOU BEING YOU DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place. DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Learn more about DEPT® DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. Your Mission As lemon.markets continues to grow and expands the range of instruments on our platform, corporate actions will naturally become a bigger and more important part of our day-to-day operations. That’s why we’re hiring our first Corporate Actions Specialist: someone who takes full ownership of the end-to-end lifecycle, from announcement capture and validation through elections, entitlement calculation, to final settlement and reconciliation. You’ll work closely with Product and Engineering to shape how the process should run and to translate it into clear documentation and system requirements. Once live, you’ll ensure the daily execution is smooth, consistent, and customer-first, because these events sit at the heart of a reliable investing experience. Over time, you’ll help us automate as much as possible as volumes grow, while also raising corporate actions knowledge across the Investing Operations team. This role is a unique chance to build, run, and continuously optimise an entire function. In this role you will: * Own the end-to-end corporate actions lifecycle across our growing instrument universe, from announcement capture and validation through elections processing, entitlement calculation, and final settlement. * Partner with Product and Engineering to design and scale the operating model, turning real-world event flows into clear requirements, workflows, and screens that work in practice. * Coordinate seamlessly with external stakeholders (custodians, issuers, depositories, brokers, and other counterparties) to ensure events are processed accurately and on time. * Manage regulatory, tax, and market reporting obligations, meeting disclosure requirements, market deadlines, and internal control standards. * Drive continuous improvement and automation, standardising processes, reducing operational risk, and implementing system and tooling enhancements as volumes increase. * Build and share corporate actions knowledge internally, creating SOPs, event playbooks, operational handbooks, and policy documentation to upskill the broader team. You’ll be successful in this role if you: * Bring deep, hands-on experience in Corporate Actions Operations across fintechs, banks, custodians, brokers, or asset servicers, covering the full end-to-end lifecycle from event capture and validation through elections, taxation, reconciliation, and settlement. Exposure to broader investment/market operations is a strong plus. * Have practical familiarity with the German retail investing market, and understand how European regulatory requirements translate into day-to-day operational realities (e.g., tax reporting, disclosures, and market deadlines). * Are comfortable operating within custody structures and market infrastructure (including CSDs/depositories) and can build effective working relationships with custodians and other counterparties. * Thrive in complex exception management, confidently running investigations end-to-end (e.g., cash/securities breaks, tax discrepancies, rate validations) and driving issues through to clear, documented resolution. * Pair an eye for detail with a strong risk, controls, and auditability mindset, ensuring outcomes are accurate, timely, and scalable. * Have a track record of driving process improvements and automation, partnering closely with Product and Engineering to remove manual work and reduce operational risk. * Communicate fluently in English (C1); German is a plus but not required. How we take care of you: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com