Sr Agent Architect (France)

ABOUT UPSUN (FORMERLY PLATFORM.SH)  Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get: * Predictable performance, even at scale * Secure, compliant environments by default  * Real-time observability and profiling built in * Cloning, configuration, and provisioning in seconds  * AI-ready features that plug directly into your stack The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values:  🌿 We make a positive impact. ✨ We aim for the stars. 💚 We care for each other.  IMPACT OF A SENIOR SOLUTIONS ARCHITECT As our Senior Solutions Architect, you will spearhead the go-to-market launch of our new AI-native software development platform. This is a "zero-to-one" role where you will be one of the first faces of the product, bringing deep technical expertise to our initial design partners and translating their feedback into a roadmap for our product and engineering teams. You will partner in a tight-knit GTM squad, ensuring our technical positioning is sharp and our proofs-of-value are undeniable. By leading technical discovery and solution design, you’ll turn early interest into production-grade adoption. Your work will set the foundations; from demo environments to sales playbooks that the broader Customer Solutions and Sales teams will inherit as we scale. Your deep fluency in modern, agentic engineering workflows and cloud architectures allows you to act as a credible peer to engineering leaders and senior developers. You thrive in the ambiguity of an early-stage launch, balancing high-level strategy with the hands-on execution required to debug an integration or build a compelling technical narrative. Your impact will define how software teams collaborate with AI to ship the next generation of applications. WHAT TO EXPECT * Win Early Customers: Own the technical relationship with design partners and prospects. Lead discovery and solution design to turn interest into long-term adoption. * Drive the Market Feedback Loop: Serve as the bridge to Product and Engineering by synthesizing customer signals and workflow gaps to drive the product’s evolution. * Pressure-Test GTM Motion: Partner with Sales to develop the playbook, defining positioning, demo narratives, qualification criteria, and competitive framing based on real-world conversations. * Scale the Technical Foundation: Build and maintain demo environments, reference architectures, integration prototypes, and sample code that showcase the product’s credibility. * Technical Leadership: Act as a peer to senior engineering leaders and executives, delivering tailored technical workshops and briefings alongside handling complex architectural questions, security objections, and RFP-style technical requirements. * Knowledge Transfer: As the product matures, hand off processes and assets to the broader organization, ensuring the next wave of SEs can ramp quickly. WHAT YOU BRING * Foundational Solutions Engineering: 7+ years of experience in solutions engineering or architecture at a developer tools, platform, or infrastructure company, with a track record of co-owning revenue. * Hands-on Technical Depth: Comfortable writing code and scripting to stand up integrations. You have solid fluency in cloud infrastructure, containerization, and CI/CD. * AI-Native Expertise: A deep understanding of how AI is reshaping the SDLC. You have hands-on experience building with AI agents and can speak credibly about prompt optimization and agentic workflows. * Pioneer Mindset: Comfort with ambiguity and the proactivity to create clarity in undefined situations. You are a self-starter who drives outcomes without a pre-existing playbook. * Compelling Storytelling: Exceptional demo and communication skills; you can take a nascent feature and turn it into a compelling business outcome for a technical audience. * Advanced Project Management: Experience juggling multiple high-stakes design partners and internal stakeholders simultaneously. * Advanced Project Management: A team-first mindset that allows you to operate autonomously while making those around you better through shared insights and cross-functional alignment. BONUS * Level 5+ AI Adoption: You identify as Level 5 or higher on Steve Yegge’s eight levels of AI adoption. * Zero-to-One Experience: Proven experience launching a completely new product or category from scratch. WHERE WE HIRE At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Canada or the US. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries.  HOW WE HIRE We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.    You can expect 4 video interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.  1. 45 Minutes with Talent Acquisition  2. 60 Minutes with Hiring Manager (Sr. Director, Customer Solutions) 3. 60 Minutes with Team (Field CTO) 4. 60 Minutes with Executive (CRO) All roles require background checks. WHAT WE OFFER 💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp. 🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women. 🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution. 🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives 🎉 Benefits and perks - Make the most of what matters to you > 🏝 Flexible PTO > > 🩺 Comprehensive healthcare coverage (UK, Canada, France, Spain, USA) > > 📈 Company stock options > > 🧠 Professional development budget > > 💻 Office equipment budget > > 💆‍♀️ Wellness budget > > 🧳 Annual team gatherings > > 🛜 Internet reimbursement > > 👶 Inclusive parental leave > > ✈️ Remote work travel program YOU BELONG HERE At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures that connect Parloa's platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients. You will also shape the conversational experience layer, using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior. Architecture and integration depth are the core of this role. Conversational design skills are valued and can be developed on the job. AREAS OF OWNERSHIP * Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms). * Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows. * Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. * Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions. * Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer. * Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners. * Use your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design prompts for reliable, user-aligned agent behavior. * Translate complex customer workflows into structured conversational components that LLMs can execute reliably. * Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. * Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. WHO YOU ARE * 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration. * Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources. * Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems). * Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT). * Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic. * Analytical and critical thinker with expertise in risk assessment and problem-solving. * Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication. * Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact. * Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance.  * Prior conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing experience is a plus, not a requirement - we will train this. * Fluency in German and English is required  OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser WHY PARLOA? We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.