(Junior) Customer Success Manager - Enterprise Accounts (w/m/d)

DEKOM AG

DEIN TÄTIGKEITSFELD BEI UNS: Start: Per sofort Arbeitsort: Frankfurt am Main (Onsite) Reisebereitschaft: Gelegentliche Einsätze in Berlin, Nürnberg und Hannover Anstellung: Vollzeit Mein Einstieg in die Welt der Medientechnik und Veranstaltungstechnik Ich begeistere mich für Technik, Veranstaltungen und moderne Kommunikationslösungen. Ich möchte praktische Erfahrungen in der Medientechnik sammeln und in einem zukunftsorientierten Umfeld bei einem Großkunden aus dem Banking-Sektor vor Ort in Frankfurt arbeiten. Als Junior Veranstaltungstechniker / Junior Medientechniker (m/w/d) unterstütze ich den Kunden dabei, Konferenzräume, Meetings, Präsentationen und Veranstaltungen technisch erfolgreich umzusetzen. Was mache ich in diesem Job? Als Junior Veranstaltungstechniker unterstütze ich das Team bei der Betreuung und dem Betrieb moderner Audio-, Video- und Medientechnik. Dabei lerne ich die Systeme und Technologien im täglichen Einsatz kennen und entwickle meine technischen Fähigkeiten kontinuierlich weiter. Was erwartet mich im Arbeitsalltag? Ich * betreue Medientechnik-, AV- und Videokonferenzsysteme * unterstütze Meetings, Workshops und Veranstaltungen technisch * unterstütze beim Auf- und Abbau von Veranstaltungs- und Medientechnik * führe einfache Wartungs- und Servicearbeiten durch * unterstütze bei Fehleranalysen und der Behebung technischer Störungen * installiere Software- und Firmware-Updates * bearbeite Supportanfragen und Tickets * dokumentiere technische Arbeiten und Systeme * unterstütze bei der Einrichtung neuer Konferenz- und Präsentationstechnik * arbeite eng mit erfahrenen Kolleginnen und Kollegen aus den Bereichen AV- und IT-Technik zusammen DEINE ERFAHRUNG UND SKILLS: Welche Erfahrung und Skills bringe ich mit? Ich verfüge über eine abgeschlossene technische Ausbildung oder eine vergleichbare Qualifikation, beispielsweise im Bereich Veranstaltungstechnik, Medientechnik, IT oder Elektrotechnik. Alternativ habe ich bereits erste praktische Erfahrungen durch Praktika, Werkstudententätigkeiten oder erste Berufserfahrung gesammelt. Außerdem bringe ich mit: * Begeisterung für Audio-, Video-, Medien- und Konferenztechnik * Interesse an modernen AV-Lösungen und digitalen Arbeitsplatztechnologien * Sehr gute Deutschkenntnisse (C1) * Gute Englischkenntnisse (B2) * Eine zuverlässige, serviceorientierte und strukturierte Arbeitsweise * Teamgeist sowie Freude am Umgang mit Menschen * Lernbereitschaft und Motivation, Verantwortung zu übernehmen Das ist ein Plus, aber kein Muss Idealerweise habe ich bereits erste Berührungspunkte mit: * Herstellern wie Crestron, Shure, Extron, Kramer oder Logitech * Videokonferenzsystemen wie Microsoft Teams Rooms oder Zoom Rooms * Veranstaltungs- oder Eventtechnik * Netzwerktechnik oder IT-Systemen ARBEITEN BEI DER DEKOM BEDEUTET: Warum fühle ich mich bei DEKOM wohl? Weil ich in einem Umfeld arbeiten möchte, das Innovation, Teamarbeit und technische Weiterentwicklung verbindet. Mich erwarten: * Eine strukturierte Einarbeitung durch erfahrene Medientechnik-Experten * Spannende Projekte im Bereich AV-Technik, Medientechnik, Konferenztechnik und Veranstaltungstechnik * Moderne Arbeitsmittel und innovative Technologien * Langfristige Entwicklungsmöglichkeiten im Zukunftsmarkt Medientechnik * Ein kollegiales Team mit starkem technischem Know-how * Vielfältige Möglichkeiten zur fachlichen und persönlichen Weiterentwicklung Warum DEKOM? DEKOM gehört zu den führenden Spezialisten für Medientechnik, AV-Lösungen und moderne Arbeitswelten in Europa. Gemeinsam gestalten wir die Zukunft der Zusammenarbeit und schaffen innovative Kommunikationslösungen für Unternehmen unterschiedlichster Branchen. Möchte ich meine Karriere in der Medientechnik starten? Wenn ich meine Leidenschaft für Technik zum Beruf machen möchte, moderne Audio-, Video- und Konferenztechnik spannend finde und Teil eines starken Teams werden möchte, dann freue ich mich auf den nächsten Schritt. AUF DEINE BEWERBUNG FREUT SICH: Angela Heuer, +49-40-808181-111, bewerbung@dekom.com

Junior

ABOUT JUNIOR We’re building cutting-edge LLM-powered workflow tools to supercharge investment research for private market investors. Our clients include most of the global top 10 private equity and consulting firms - Junior already powers hundreds of billions of dollars invested annually. We’re a profitable, bootstrapped company with a growing team of 40+ based in London, NYC and Sydney. We 10x’d our revenue in 2025. You can read more about the company mission & values here. ROLE DESCRIPTION As our first data scientist in London, you’ll turn Junior’s product usage, customer, and commercial data into the insights that drive our next phase of growth. Right now, our commercial and product teams are making decisions with incomplete information — you’ll fix that. SAMPLE SET OF PROJECTS * Revenue / cashflow forecasting: develop a model to forecast usage-based revenue and cashflow based on usage data from our product * Feature adoption & engagement analysis: identify which features drive retention and which are dead weight — slice by firm type, user role, and tenure to give our Product team clear prioritisation signals. * Churn & health scoring: build a customer health model that scores accounts by risk using product usage signals (logins, feature depth, search volume) and flags at-risk accounts to Customer Success before they churn. * CRM data quality & enrichment: audit and clean our CRM data, build pipelines to keep it in sync with product usage, and ensure our Sales team always has accurate, up-to-date context on every account. * Sales funnel analysis: map our full acquisition funnel from first touch to closed-won, identify where deals are stalling, and surface the product usage patterns that predict conversion. * Executive reporting: build a weekly data digest for leadership covering revenue, usage, pipeline health and key anomalies — replacing ad hoc spreadsheets with a reliable, automated view of the business. ABOUT YOU We’re looking for a data scientist who loves getting into the detail of how a product is actually being used — and translating that into decisions: * Based in London, in our Farringdon office 5 days / week * Strong command of SQL — you should be fast and confident querying complex, messy, real-world datasets * Proficient in Python for data wrangling, analysis and visualisation (pandas, matplotlib / plotly etc.) * Experience with a BI or dashboarding tool — Metabase, Looker, Tableau, or similar * Has worked with product analytics platforms like Amplitude, Mixpanel, or equivalent — comfortable with event-level data and funnel analysis * Comfortable working directly with CRM data * Strong communicator who can tell a clear story with data * AI-forward: experience vibe coding and using AI tools * Self-directed and comfortable with ambiguity * Bonus points for experience in B2B SaaS, fintech, or enterprise software where usage data is complex and customer segments vary widely WHY JUNIOR * Top 1% traction: 0-20+ m rev in 3 years, fully bootstrapped / profitable, top-tier customers inc. some of MBB, Big 4, Top 5 PE mega-funds * Flat org structure: lean startup environment with ≤1 manager between each role and the c-suite * Competitive salary + equity and first-class benefits inc: * Lunch + dinner provided in-office * Third Space membership * Private health insurance * Multiple all-expense paid offsites per year (last 3 trips include Crete, Greece; Cancun, Mexico; Barcelona, Spain) * Visa sponsorship available

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Associate Technical Success Manager will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction. What you'll do * Guiding Customer to Initial Committed Consumption: Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels. Through value-based activities, TSMs will plan and proactively drive consumption and usage across our customer accounts. Their actions will improve customer experience with the New Relic platform, increasing adoption and consumption. * Owning User Success through Training and Enablement: Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions. Promote a culture of continuous learning and development. * Managing Mutual Activity Plan Milestones: Designs and executes Mutual Activity Plans tied to Value/Outcomes. Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner. * Providing Customer Business Review Inputs: Utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities. * Maintaining Committed Consumption Levels: Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly. * Owning Technical Relationships: Build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic. * Facilitating Ongoing User Training: Keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction. * Supporting Business Case Development for New Opportunities: Work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases. * Supporting Measuring and Communicating Value to Technical Stakeholders: Work closely with technical decision-makers. Quantify the impact of New Relic's solutions on their business. Provide regular reports and dashboards showcasing value metrics. This role requires * Technical Proficiency: Foundational knowledge of Kubernetes, familiarity with Cloud environments (AWS, Azure, or Google Cloud Platform), and/or Observability Platforms. Additionally, a clear understanding or hands-on experience (academic, personal projects, or initial professional experience) with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting is required. * Customer-Facing Aptitude: Initial experience or strong interest in technical customer-facing roles, such as Technical Support, Junior Solutions Engineering, or Technical Account Management, preferably within the SaaS or technology sector. Ability to understand customer needs and assist in providing technical solutions. * Effective Communication Skills: Ability to communicate technical concepts clearly to diverse audiences, including non-technical stakeholders, through verbal and written channels. Capacity to assist in reviewing business requirements and contribute to internal sessions to help outline project timelines and action plans. * Relationship Building: Ability to develop and maintain positive relationships with technical stakeholders, working to understand their challenges and goals while learning to advocate for them internally. * Solution-Oriented Mindset: A proactive, problem-solving approach to customer challenges, with a strong commitment to learning and ensuring customer satisfaction. * Collaborative Team Player: Ability to collaborate effectively within a team environment and work alongside sales, product development, and support teams to contribute to customer success. Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy