TECHNICAL CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d)

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

Contentful

ABOUT THE OPPORTUNITY As a Mid Market Account Executive - DACH (f/m/d), you’ll drive Contentful’s growth by leading the end-to-end sales process with our top-tier clients. You’ll be instrumental in driving adoption and engagement, finding new revenue opportunities, and creating customer enablement initiatives within a few named accounts.  You’ll work closely with our partnership and customer success team to lead a consultative sales process by speaking to professional developers and business leaders in the DACH markets. This role will require you to be in our Central London office 2 or 3 times a week. WHAT TO EXPECT? * Self-generation of the pipeline through outbound motions in conjunction with marketing and BDR teams to help create new opportunities in regional accounts * Drive expansion opportunities with existing clients in the DACH (Germany, Austria & Switzerland) territory. * Grow existing accounts by leveraging relationships and following our comprehensive “land and expand” sales model * Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals * Manage RFI/RFQ requests with Contentful internal and customer teams * Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams * Seek to understand the digital experience challenges of prospects and clients while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach * Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities * Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently * Work closely with customer success & marketing teams to ensure that best practices of Contentful are shared and implemented at the respective customer WHAT DO YOU NEED TO BE SUCCESSFUL? * 3+ years of experience selling a technical platform working as a Sales Development Representative (SDR), Business Development Representative (BDR), and/or Account Executive * 1+ years of individual quota-carrying experience * 1+ years of growing and expanding existing customer accounts  * Demonstrated expertise in closing $60-100k+ opportunities * Ability to drive your own pipeline generation with outbound capabilities  NICE TO HAVE: * Experience working with Partner ecosystems to work with customers. * Understanding and experience working in product-led growth sales motions * Native German language skills WHAT'S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days * Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges * Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives! * Use your physical fitness budget to get away from your desk and support your physical wellness * Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * A monthly phone/internet stipend and phone upgrade reimbursement after 2 years * Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah! WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Security Research Labs

ABOUT US: SRLabs is a boutique cybersecurity consultancy known for its cutting-edge security research and hands-on consulting work. We operate at the intersection of deep technical expertise and real-world impact — shaping how organisations around the world protect people, processes, and technology. We have a strong and established presence in Germany and are now entering a new phase of growth, expanding our footprint across Europe, particularly in Scandinavia and other fast-growing regions. SRLabs is part of Allurity, a pan-European cybersecurity powerhouse offering a full spectrum of services — from proactive security assessments to reactive incident response and proprietary software solutions. Together, we bring unmatched breadth and depth to enterprise clients across Europe and beyond. YOUR RESPONSIBILITIES The Role We are looking for a Senior Client Solutions Executive — a rare profile that combines genuine cybersecurity expertise with the commercial acumen to own client relationships and drive revenue. This is not a conventional sales role, nor a pre-sales support function. You are a trusted advisor who understands complex client problems deeply, shapes the right solutions in partnership with our Principals, and owns the commercial process end-to-end. This is a foundational hire, working directly alongside the CEO of SRLabs, with a mandate to grow client relationships across Europe — with Germany as the core market and active expansion into Scandinavia and other high-growth regions. What You'll Do Be the Trusted Technical-Commercial Bridge * Engage with CISO-level and senior security stakeholders as a credible peer — someone who can hold a substantive conversation about threat landscapes, security architecture, and programme maturity before any commercial discussion begins. * Translate complex, multi-disciplinary cybersecurity challenges into compelling, outcome-driven solutions that draw on the full SRLabs and Allurity portfolio. * Qualify opportunities with technical rigour — understanding the client's environment, constraints, and priorities well enough to shape the right engagement without constant input from delivery teams. * Serve as the bridge between client needs and internal Principals: extracting the right expertise efficiently, not creating dependency on them Drive Cross-Group Revenue Across Allurity * Develop a deep understanding of the full Allurity portfolio — offerings, positioning, and ideal client profiles across group companies. * Actively engage with commercial counterparts across Allurity to identify and activate cross-sell and co-sell opportunities. * Orchestrate collaboration across the group to ensure clients receive the most relevant expertise and solutions, bringing the combined Allurity value proposition into every client conversation. * Across SRLabs and the Allurity group, you will have a compelling, broad portfolio to bring to clients — including Software Assurance & Blockchain/Web3 Security (a flagship SRLabs differentiator), Red Team Operations, Penetration Testing, SOC, Incident Response & Digital Forensics, Threat Intelligence, OT Security, and more. Own the Commercial Process * Own proposal and tender responses end-to-end — scoping, structuring, and writing client-ready documents independently. You work alongside our Principals efficiently, extracting the right inputs and running with them. Minimal handholding; maximum ownership. * Partner with the CEO to define and execute the European revenue strategy. * Generate opportunities through relationship networks, referrals, and market presence — not generic lead generation. * Represent SRLabs and Allurity at industry events and client forums as a credible market voice. * Maintain rigorous pipeline management and forecasting, reporting directly to the CEO. WHAT DO YOU BRING? * Genuine cybersecurity expertise — you have either worked in cybersecurity consulting, security advisory, or a closely adjacent technical domain. You can hold your own in a room with a CISO or a Security Architect. * You have strong B2B enterprise sales experience (5+ years) with a strong track record of closing complex, consultative deals. * Experience selling cybersecurity services/solutions or enterprise SaaS with demonstrable cybersecurity knowledge. * Ability to engage credibly with technical and executive stakeholders alike. * A self-starter mentality — you build your own pipeline, manage your own time, and own your number. * Demonstrated track record of cross-selling in a multi-product or multi-company environment — you proactively map client needs to the right service and know how to sequence conversations across a broad portfolio. * Fluent to native-level German speaker; strong English communication skills. * Based in Germany with willingness to travel. Nice to have  * Prior experience selling security consulting, pentesting, red teaming, SOC or cyber advisory services. * Background as a consultant or in a consulting environment (e.g., Big 4, boutique advisory, or technology consulting) understanding the consulting business model and how to sell outcomes rather than products is a strong advantage. * Existing network within enterprise or critical infrastructure across Europe. * Experience speaking or presenting at industry events. WHAT AWAITS YOU WITH US? * A high-visibility role with direct access to the CEO and Senior Leadership. * The backing of a growing pan-European cybersecurity group (Allurity) with a strong brand, expanding portfolio, and built-in collaborative network across group companies. * Competitive base salary + commission structure. * 30 days of paid vacation. * 1000 € of annual learning budget — for conferences, courses, or whatever helps you grow. * BVG public transport pass and gym membership discounts. * German language lessons (if you need them). * Annual company retreat — a week of working holiday packed with knowledge sharing, team building, and memorable evenings. * Flexible home office. * Access to group-wide leadership development programs and cross-company People initiatives via Allurity. APPLY NOW We are looking forward to getting to know you! SRLabs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team.