Wireless Logic · Frankfurt
Operations Manager, Germany
Blue Wireless, Germany About Us Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on LTE/5G technologies ...
Blue Wireless, Germany
About Us
Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on LTE/5G technologies and
embracing the emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g. Starlink) to help our customers succeed in a
wireless world.
With over 300 customers in 90+ countries, and thanks to the flexibility and reliability of LTE/5G & LEO, we thrive where
traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes
the roll-out of projects painless and predictable. But technology is only one part of our success story – our ‘secret sauce’ is
our people: their creativity, hands-on attitude, and willingness to go above and beyond for our customers are what keep us
growing, hence continuously looking for new colleagues to join and be part of our journey.
The Role
Manage the operational affairs of Blue Wireless in Germany, to optimise operational performance and contribution within Blue
Wireless.
Whereas you will have a variety of Operations responsibilities, the emphasis will be on Service Delivery and you’ll be the ‘air
traffic controller’, ensuring the successful delivery of services for Network Solutions, managing the end-to-end process from
order intake to order completion. The role will demand a self-starter, well-organised, proactive colleague, able to keep an
overview, while being able to zoom in on specific orders to ensure these are delivered up to Blue Wireless standards. You will
report to the Head of Operations EMEA.
What’s on your plate: Service Delivery and Provisioning & Order Lifecycle Management
Take responsibility for successful completion of orders throughout the cycle, which includes:
- Order Planning - Work with customers, field engineers and other parties to schedule installations according to meet assigned
service levels
- Order Preparation - Work with internal teams to source, configure, pack, ship and deliver all service elements
- Order Completion - Assist technical teams on the completion of orders, assist on escalations, work to customer satisfaction
Procurement and Logistics
Work with global Procurement Management to ensure timely and cost-effective acquisition of goods and services and manage
suppliers, contracts, optimize cost, approve bills etc. within assigned region
In life technical support
Support the Global Support Centre team where applicable with 2nd level local support within Germany office hours and ad hoc
technical requests
Partner Management
Manage assigned Field Engineers and Alliance Partners, including:
- Training & Enablement – providing partner with adequate training and resources to support Blue Wireless work
- Ongoing Management – ensuring work is done to specifications, deadlines are met etc.
Finance and Accounting
Support the global finance manager with bills, payments, accounting matters where required
Process Improvement
Document and improve processes and suggest automation
Project Management
Work with Customers, Partners and Internal Teams on complex projects as and when required
- If you-Are able to work independently and as part of a team
- Are able to think strategically
- Have a Bachelor's Degree
- Have great organizational skills, and be accurate when processing and giving information
- Have excellent communication, time management and interpersonal skills
- Have excellent English and German communication skills, both written and verbal. Other European languages are an advantage
- Are proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Have the ability to show leadership and handle multiple tasks and meet deadlines
- Have strong problem-solving skills and ability to resolve issues effectively
- Having a network in telco is an advantage
We'd love to hear from you
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is
growing exponentially in a fast-paced environment.
Come grow with us!
- You'll be-Part of a professional international team of networking solution experts
- Working with maritime and business customers across Europe
- Given the opportunity to make a difference, in helping with the development of the role and the business
- Offered career development opportunities as the company grows and evolves
- In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
- Surrounded by highly supportive peers in a healthy working environment
#LI-AP1
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst
enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how
we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to
have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and
inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both
internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection
Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of
your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
Roll
Operations Manager, Germany
Kategori
Administration
Plats
Publicerad
20 juli
Sista ansökningsdag
20 augusti