Software Technical Writer

Software Technical Writer

Sonar

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world’s leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. Position description We're looking for a Senior or Staff Technical Writer to join the Sonar documentation team. We want someone who thinks like a developer, writes like a communicator, and builds documentation the same way engineers build software. You'll own developer-facing content across the SonarQube product suite: conceptual guides, integration tutorials, and release documentation. You'll work directly alongside engineers and PMs, live in the same repos and PRs they do, and be expected to catch a broken code sample the same way you'd catch a grammatical error. You'll also shape how we think about documentation as a discipline — owning tooling decisions, defining style and structure, and raising the bar for the whole team. As a Software Technical Writer, you will own developer-facing content across the SonarQube product suite. Your work will directly shape how practitioners using Sonar products—including developers, DevOps, and platform engineers—approach code quality and security. You will be the trusted expert, translating complex capabilities into practical knowledge. By crafting compelling, hands-on educational content, such as conceptual guides, in-depth tutorials, how-to-guides, etc,  to help enable millions of practitioners to write high quality, secure code. You won't just explain features; you will define the developer's journey with our products, establishing Sonar as an essential part of their Agentic SDLC workflow. You'll also shape how we think about documentation as a discipline. You will influence tooling decisions, help define style and structure, and raise the bar for the whole team.

Technical Writer Lead

Fadata

OVERVIEW Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using end-to-end, flexible cloud services for all lines of business and all insurance processes, harnessing open ecosystems. Fadata Group empowers insurers to drive customer engagement, innovation, and business value. With clients in over 30 countries across the globe, we are recognized by analysts Gartner and Celent as a leading solution provider. Our values, Trust, Openness, Passion, Innovation, and Care serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team. OPPORTUNITY As a Technical Writer Lead, you will author technical documentation for administrators, operators, and business consultants, that represent the different user personas of the core INSIS product and its accompanying software modules.  In this position, you will be part of the Product Development team, collaborating with Product Management, DevOps, Quality Assurance, and other stakeholders to gather information and produce high-quality content that meets the needs of our customers and partners. The deliverables include release notes, conceptual articles, follow-along procedures, documentation for APIs and web services, video tutorials. YOUR RESPONSIBILITIES * Collaborate with various teams to produce exhaustive and accurate technical documentation for both technical and non-technical audiences * Author new documentation based on feature requirements, user stories, specifications, direct input from developers and SMEs, and first-hand use of the product * Curate and proofread documentation to ensure linguistic accuracy and consistency of style * Leadone or more software implementation projects as required by the Professional Services department in accordance with theFadatamethodology, ensuringSME review and sign-off of all documentationupdates * Regularly monitor the product release calendar and independently plan documentation updates to ensure timely publication for each release * Ensure that project documentation is accurate, is version controlled, and is stored in the appropriate project repository * Work with partner-facing organizations (e.g., Technical Support, Customer Success, Professional Services) to collect feedback and incorporate it into documentation * Enrich the documentation with screenshots, flowcharts, and visuals, to make it more user-friendly * Proactively research product changes and determine the need and scope of edits and improvements * Mentor more junior colleagues and share knowledge across the board WHAT YOU BRING TO THE TABLE Experience & Qualifications  * A minimum of 3 years of proven track-record as a Technical Writer or transferrable authoring experience in a software development environment * Excellent communication skills (both verbal and written) and fluency in English (preferably backed up with certificate) * Proficiency using Atlassian Confluence and Jira software or other documentation publishing tools * A systematic approach in learning, using, and writing about business applications, software, and technology * Knowledge of Agile and Scrum workflows Soft Skills  * Solid problem-solving skills, attention to detail,and critical thinking * Impeccable time management and effective effort estimation * Continuous learning and upskilling habits and practices Nice-to-Haves  * Technical skills: * basic coding or scripting skills * experience documenting APIs or REST and SOAP web services * basic knowledge in PL/SQL * Familiarity with ML/AI tools in aid of content creation and curation * Previous professional exposure to the insurance or fintech domain WHY YOU SHOULD JOIN US * Become part of a fast-growing insurance software vendor with multinational teams across Europe — we have +20 nationalities in our company. * Receive a competitive remuneration package together with great opportunities for personal and professional growth. * A positive company culture built around people's wellbeing. * Work in a dynamic environment with an exceptional team that is always ready to help. * A half-day off the second Friday of the month, so you focus on passion projects, boost your creativity, or spend time with your loved ones. At Fadata, you will be part of a collaborative and innovative organization that values diversity, professional growth, and employee well-being. We provide opportunities to make a meaningful impact within an international team while working with cutting-edge technologies in the insurance industry. Together, we drive transformation and success for our clients worldwide.

Senior Technical Writer / Senior Documentation Engineer

Backbase

ROLE OVERVIEW The Senior Documentation Engineer is the documentation authority for a value stream (department). You manage the documentation system, information architecture, AI workflows, quality standards, and strategic direction for your domain. Your documentation is vital for implementation teams and partners that integrate the Backbase software in the bank's software ecosystem. You actively seek out users' feedback and use it to improve the documentation and the documentation system. KEY RESPONSIBILITIES * Documentation system: Manages the AI-powered documentation system that is based on docs-as-code and Git. Continuously improves the tools and processes and kills bottlenecks. * Documentation skills: Produces developer documentation and functional documentation with a clear separation in content types. Enforces writing style guidelines, terminology, templates, grammar, and spelling. Is hyperfocused on quality, seamless content flow, and avoiding bloat. Owns the information hierarchy of assigned documentation sets. Acts as a documentation authority within the value stream and advises teams on their documentation needs. * Technical and domain knowledge: Understands the readers' SDLC and how documentation plays a vital role in their work. Has a basic understanding of software development. Has a deep understanding of the products delivered by their value stream and can connect it to the wider Backbase platform. Quickly learns new functional domains and is able to interview R&D product managers to understand the product. Can converse easily with R&D developers to assess technical documentation needs or check technical details. Translates this technical and domain knowledge into effective instructions for AI-powered tools. * Legal and support terms: Understands the support terms and the legal impact of the documentation. * User advocate: Knows the target audience and their documentation needs and pain points. Translates this knowledge into strategic advice to the value stream leadership. QUALIFICATIONS & EXPERIENCE * Experience: 4-10 years as a documentation specialist, technical writer, or equivalent, in the field of developer documentation. * Education: Either a Bachelor/Master's degree in software engineering/related field (combined with professional-level language proficiency) or university-level analytical skills (combined with professional-level language proficiency and a strong aptitude for technology) GENERAL COMPETENCIES PERSONAL * Accountability: Tracks work items vigorously, routinely spots gaps and bugs and creates appropriate work items. Keeps their promises. Manages their calendar, inbox, messages, meetings, and office attendance as a professional. * Prioritization: Focuses on delivering customer value, responds quickly to user requests, divides time across release-related work, bug reports, and improvements. * Growth mindset: Seeks out learning opportunities, asks for feedback, asks questions, and helps others to learn and grow. Challenges decisions when they have a concern. Actively participates in group meetings and makes their voice heard during discussions. Suggests and leads improvement projects. PEOPLE * Stakeholder management: Communicates pro-actively, keeping managers and stakeholders actively updated. Raises issues with the appropriate team or leader. Follows-up with people. Suggests changes to value stream leaders and discusses their requests and suggestions as an equal. * Teams: Builds confidence and trust with their teams through reliability, predictability, and transparency of process and output. Models best behavior to fellow team members and holds them accountable for quality. * Collaboration: Establishes a fruitful collaboration with teams and fellow documentation engineers. Balances helping others and saying no. Practices active listening and clear communication. Focuses on problem solving. May coach and supervise less experienced team members. PROJECT MANAGEMENT * Process: Follows established processes and communicates these with their teams. Drives improvements to processes. * Projects: Oversees a large or complex documentation project with various stakeholders from beginning to end.