Customer Operations Lead (f/m/d)

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank group, we’re adding a layer of resources and expertise to benefit from, while continuing to operate as an independent fintech with our own team, product, and start-up identity under the dwpbank umbrella. YOUR MISSION: As a Backend Engineer at lemon.markets you will play a key role in designing the backend services and architecture of our brokerage API platform that allows other companies to easily embed investing into their product. You will take ownership of features and services end to end in cross-functional teams, ensuring they run smoothly on production. You will focus on areas of the Customer Lifecycle, Investing or Banking processes - making sure our Core Platform & Systems around it are reliable & scalable. Our Tech Stack is Python, FastAPI, AWS and Postgres. While you can have worked in different modern tech stacks prior, you should be excited to work in Python and learn it if you haven’t worked with it before. You will have a significant impact on the development of our core Platform & Systems - and thereby architectural decisions, as well as on the business itself. Work alongside a cross-functional team of experts, and together we will leverage your previous experiences to build the investment infrastructure for the next 100 million retail investors in Europe. ABOUT YOU: * You have the ability to write well-structured and tested code in more than one high-level programming languages like Python, Golang, Java or Ruby, plus another language such as Javascript or Typescript. * You have experience in designing and implementing highly scalable architecture and reliable REST APIs and bring the desire to make them world-class. * You’ve gained good experience with software in a cloud environment (AWS, GCP, Azure) and the architectural patterns for this environment. * You have a good understanding of more than one document-based or relational database technology such as MySQL/PostgreSQL or MongoDB * You know how to write high-quality code that is understandable, maintainable and well tested, and can guide other engineers to do the same via code reviews. * You have good problem-solving skills and the ability to provide in-depth evaluations and analyses of unique and complex technological issues. * You have a track record of designing, building and operating reliable and scalable backend systems as part of a cross-functional team. YOU WILL BE SUCCESSFUL IN THIS ROLE IF: * Growing investment opportunities excites you. We operate in a highly regulated environment and therefore having worked prior in a Fintech or financial Service provider would give you a head start, but is not a must. * You see yourself as a product engineer. That means, you are excited by solving customer problems and strive to become an expert in the domain area you are working in. * You enjoy building from scratch. This means high involvement in the product development process itself while advocating for the best engineering practices. It also means that you enjoy taking technical decisions. * You are ready and willing to take ownership of problems and act on them decisively with no supervision. You always thrive for high quality outcomes through focus, determination and attention to detail. * You are a team player. Working together as a team, sharing knowledge & providing mentorship comes naturally to you. Long term - you consider becoming a team lead. * You have no problem with learning new technologies on the go. You try to solve problems with more things than the ones you already know. We will always enable you with that, but your willingness has to come first. * You understand what working in a startup or a similar lean organisation is like. You are able to work with a small team in a lean environment, can move quickly and focus on what's truly important. * You see yourself reflected in the skills above, or you see yourself growing into this path. We're looking for people with passion, desire to learn and that are team players. You're encouraged to apply, even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. HOW WE TAKE CARE OF YOU: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, plus a clear career development framework with frequent feedback conversations so you always know where you stand, and what to do to level up. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. YOUR MISSION As our Launch Manager, you’ll own the end-to-end delivery of our partner onboarding, from kick-off through go-live and post-launch activities, turning complex, regulated brokerage integrations into predictable, high-quality launches. Our partner universe is evolving: alongside our direct business with fintechs and neobanks, we’re building a combined offering with dwpbank, bringing a new wave of partners and increased cross-organization complexity. We’re therefore building a dedicated Launch Manager function to run these onboardings with clear ownership. In this setup, you’ll provide the coordination we’re building, driving the launch plan, steering stakeholders, and ensuring a clean handover to Partner Management once the partner is live. You’ll sit at the center of cross-functional execution, aligning Partnerships, Product, Engineering, Operations, and second-line functions (and, where relevant, dwpbank) to keep delivery on time, within scope, and operationally sound. IN THIS ROLE YOU WILL: * Lead end-to-end partner launches by owning the onboarding plan, milestones, and delivery rhythm across Partnerships, Product, Engineering, Operations, and second-line functions — so partners go live faster and with fewer surprises. * Drive alignment and decision-making between partnership leads, product counterparts, and executive sponsors — so scope, priorities, and trade-offs are clear and execution stays on track. * Run cross-functional workstreams (e.g., API integration readiness, ops/process setup, compliance & controls, partner enablement) to reduce delivery risk and ensure high-quality outcomes in a regulated environment. * Design and continuously improve an onboarding playbook (templates, checklists, risk log, status reporting, launch criteria) to standardize onboarding and scale partner delivery without scaling chaos. * Own stakeholder communication and reporting to leadership, internal steering committees, and partner counterparts — so progress, risks, and dependencies are transparent and manageable. * Manage complex/time-sensitive post-launch activities (feature expansions, new functionalities, operational changes) so existing partners can grow their offering without destabilizing day-to-day operations. YOU’LL BE SUCCESSFUL IN THIS ROLE IF: * You bring 5+ years of experience in launch management or project/program management within brokerage, fintech, or banking environments. * You have a deep understanding of B2B onboarding, including how to structure plans, manage dependencies, and steer stakeholders through complex delivery. * You bring strong financial services domain expertise (brokerage knowledge is a plus) and can translate regulatory/operational constraints into actionable delivery plans. * You have led complex cross-functional teams across business, product, engineering, and second-line functions, driving outcomes without formal authority. * You are comfortable mixing methods (waterfall, agile, hybrid) and pragmatically using tools like onboarding plans, risk logs, and reporting to get the job done. * You thrive in ambiguity and complexity, take ownership end-to-end, and can zoom out for the plan while still digging into the messy details needed to execute. * Communicate exceptionally well in English and German (C1+) building trust quickly, leading tough conversations calmly, and keeping momentum across senior internal and external stakeholders. HOW WE TAKE CARE OF YOU: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 day or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market YOUR MISSION As lemon.markets enters its next stage of growth, we are looking for a VP People to help strengthen the company from the inside out. This role goes beyond leading People & Talent. You will help us move from a setup that is already functioning reasonably well into a more mature, scalable, and consistent organization. Working closely with our CEO, leadership team, and key stakeholders across lemon.markets and dwpbank, you will strengthen the People function, build stronger leadership structures and rituals, shape culture intentionally, and improve collaboration across both organizations. Reporting directly to our CEO and being part of our extended executive board, you will own the People & Talent function, moderate key leadership forums, and help build the structures, principles, and rhythms that a more mature organization needs. IN THIS ROLE YOU WILL: * Own the People & Talent function end-to-end, lead the team, and continue to strengthen existing foundations across talent acquisition, compensation, performance, feedback, career development, and people policies * Embed and scale the processes, standards, and initiatives already in place, ensuring they are consistently lived in the day-to-day reality of lemon.markets * Build and evolve our leadership setup, including Leadership Principles, Leadership Development, and other leadership-related frameworks and processes * Act as a strategic partner to our CEO and leadership team on people, leadership, and organizational effectiveness topics * Moderate key leadership forums, especially the Executive Board and Senior Leadership Board, driving strong preparation, focus, follow-through, and accountability * Own important company-wide rituals and cadences such as All Hands, planning cycles, offsites, and other leadership ceremonies * Strengthen the collaboration and culture bridge between lemon.markets and dwpbank, improving how both our organizations work together in practice YOU WILL BE SUCCESSFUL IN THIS ROLE IF: * You have extensive experience as a senior People leader in a regulated environment (ideally Fintech), have already seen and done this kind of role before and bring the maturity and judgment to help shape how lemon.markets leads, collaborates, and grows * You are a broad People generalist with core expertise in HR Business Partnering and/or People Development, complemented by credible exposure across Talent Acquisition, People Operations, leadership support, and culture/performance topics. * You bring hands-on experience with topics such as compensation models, performance frameworks, hiring processes, capacity planning, and budget planning * You have experience leading organizations through cultural transformation and broader change management, ideally including mergers, acquisitions, or other high-change environments, and know how to guide people and leaders through uncertainty with clarity and pragmatism * You see leadership as a privilege and a responsibility, act as a servant leader, and enjoy making the people around you better through feedback, mentoring, and active development * You are highly structured, organized, and to the point, and know how to keep agendas, timing, preparation, and follow-through on track * You bring strong executive presence and are comfortable representing the People function in leadership settings, facilitating focused discussions, holding senior stakeholders accountable, and pushing back when needed * You bring an entrepreneurial mindset and focus on getting things done rather than only raising risks * You are an exceptional communicator in German and English (C1+) HOW WE TAKE CARE OF YOU: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, leadership lemoneers spend 7 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like Polaroids from our lemoneers’ first day and our monthly new-joiner breakfasts. But also in the bigger things, like celebrating the onboarding of new partners or our annual offsites, where the whole company comes together to connect, reflect, and celebrate. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com