Customer Service Agent – Fraud Management (w/m/x)

ABOUT THE OPPORTUNITY Become part of the AI revolution at Contentful where we build real world AI solutions for thousands of active customers. At Contentful you will help imagine, drive, and build ML solutions which produce immediate customer impact by helping them get more done than they ever imagined. We are looking for an excellent  Senior Software Engineer - Machine Learning (f/m/d) who understands and has experience in this field and current Generative AI trends. If you're passionate about pushing the boundaries of what's achievable with ML products on a large scale content management system, we want you on our team. WHAT TO EXPECT?  * Measure and ensure the high-quality output of ML workloads for our enterprise customers. * Design, build, and measure production software in the Contentful Platform. * Conduct focused research and testing using tools like Jupyter Notebook. * Optimize generative AI products for accuracy, speed, and scalability. * Integrate ML cloud solutions and adapt them to our large-scale use cases. * Integrate prompt engineering and fine-tuning for customer use cases. * Develop software that scales to meet the demands of high-load customer workloads. * Lead design reviews with peers and stakeholders to decide amongst available technologies. * Drive the ML education in the team and establish a high standard of quality & ownership WHAT YOU NEED TO BE SUCCESSFUL? * Proven experience as a technical leader in a product software development environment * Proven Track Record in Model Development, including successfully developing and deploying LLM-based models for various NLP tasks in real-world applications with production workloads * Proven ability to work backwards from customer needs to deliver ML-based features that meet those needs * Ability to organize and prioritize competing workloads * Familiarity with distributed systems and cloud services (e.g., AWS, Azure, GCP) * Solid understanding of machine learning principles * Experience with container frameworks such as Docker or Kubernetes * Constructive Problem-Solving: As a natural problem-solver, you bring forward ideas that lead to practical solutions and contribute to product growth. * Up-To-Date on The Latest Updates on LLM Development & Research: From RAGs to Open-Source models over Agent Architectures – you have an inherent drive to stay up-to-date on what is the latest and greatest Preferred: * Background includes machine learning and AI implementation * You can translate a research paper into a PoC if the code does not exist WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days * Time off to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Description Position at MTA Headquarters POSTING NO. 14511 JOB TITLE: FELA Claim Agent DEPT/DIV: General Counsel WORK LOCATION: 93-02 Sutphin Blvd FULL/PART-TIME FUL L SALARY RANGE: $80,000 - $95,000 DEADLINE: Until filled Opening: The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Position Objective: This position has the responsibility to investigate, evaluate, and settle personal injury and property damage claims/lawsuits from employees and customers of the Railroads (Metro-North Railroad and Long Island Rail Road ). The incumbent must prepare all claims for trial by working closely with defense counsel from receipt of the claim and onset of the lawsuit in order to formulate a litigation strategy and dispose of cases fairly and expeditiously. Responsibilities: The incumbent’s responsibilities include, but are not limited to, the following: Thorough investigation of all aspects of personal injury and property damage claims and lawsuits, to include reporting, reserving, and medical case management.  Secure accident information through various internal and external sources, such as witnesses, medical providers, claimant’s departmental supervisors, and outside sources.  Evaluate LIRR or MNR’s financial liability and recommend settlement value. Interview and secure statements from party and non-party witnesses, investigate accident scenes, perform site inspections, take photographs, and measurements.  Confer with local police departments, local fire departments/fire marshals regarding incidents that occur on Railroad property. Participate in investigating suspected employees’ theft of time and/or possible fraud (FMLA, sick leave, etc.)  Provide findings to internal departments and trial offices for appropriate disciplinary action.  Testify and assist at disciplinary hearings/trials. Enable facilitation of System Safety investigations by providing claim investigation results within the confines of legal privilege and confidentiality.  Confer with and assist in FRA, PTSB, PESH, and NTSB investigations and audits.  Confer with and assist the Inspector General’s Office in investigations and criminal prosecution.  Confer with and assist in NYS, NY State Comptroller, MTA, and Consultant audits. Negotiate and settle Federal Employers’ Liability (“FELA”) and General Liability claims and lawsuits directly with claimant or with plaintiff’s counsel.  Represent LIRR or MNR regarding litigation cases involving employees and customers by attending and participating in federal and state court conferences, depositions, mediations, and trials. Prepare all pending lawsuits for trial and assist defense counsel with discovery requests, witness identification/interviews, and medical authorizations.  Assist defense counsel with formulation of litigation strategy. Identify third-party responsibility for handling and payment of claims, as well as reading and interpreting contracts and pursuing and expediting tender requests for defense and indemnification. As Third Party Administrator for MTA/MNR/LIRR, handle Station Maintenance and Force Account claims and lawsuits for employees and customer injuries. Must be on call 24/7 on a rotating basis to respond to accident scenes Required Knowledge/Skills/Abilities: Proficiency to generate accurate, detailed reports based upon claim analysis and evaluation of compiled investigative data Strong analytical skills Excellent written and verbal communication skills Excellent understanding of medical, legal, and insurance terminology Excellent organizational skills Excellent investigational and negotiation skills and alternative dispute resolution methodology Ability to evaluate and analyze claims issues to obtain fair and cost-effective settlements Ability to handle assignments in a timely manner and in adherence to deadlines Knowledge of Microsoft Office Suite and/or comparable software applications Must become track-qualified Ability to effectively interface with all levels of the organization, including union representatives and external customers, including attorneys, judges, and mediators Familiarity with railroad operations, policies, and programs preferred Must have a valid driver’s license and have access to a vehicle Proficiency to generate accurate, detailed reports based upon claim analysis and evaluation of compiled investigative data Strong analytical skills Excellent written and verbal communication skills Excellent understanding of medical, legal, and insurance terminology Excellent organizational skills Excellent investigational and negotiation skills and alternative dispute resolution methodology Ability to evaluate and analyze claims issues to obtain fair and cost-effective settlements Ability to handle assignments in a timely manner and in adherence to deadlines Knowledge of Microsoft Office Suite and/or comparable software applications Must become track-qualified Ability to effectively interface with all levels of the organization, including union representatives and external customers, including attorneys, judges, and mediators Familiarity with railroad operations, policies, and programs preferred Must have a valid driver’s license and have access to a vehicle Required Education and Experience: Bachelors’ Degree in Criminal Justice , Business, Law, Insurance Studies, Paralegal Studies, or related field. Demonstrated equivalent education, experience, and/or technical credentials, including four (4) years of related experience, may be included in lieu of a degree. Minimum of five (5) years of experience managing claims/lawsuits, which includes investigation, negotiations, and settlements. New York State Casualty or NYS Independent Adjuster’s license.  If the successful candidate does not have a license, he/she will be required to obtain a license within six (6) months of hire. This position requires individuals to have an investigative background, as each Claim Agent handles a claim from onset to completion, whether it is settled in the claim stage or becomes a lawsuit. The Following is/are preferred : Knowledge of FELA, General Liability, Auto Liability & Public Authorities Law Familiarity with collective bargaining agreements and the union working environment Knowledge of medical terminology, anatomy & physiology Other Information May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites . According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.