People Operations Manager (m/f/d)

Bunch

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Senior Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success. YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation. TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. ABOUT YOU * 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English and German WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview (60 min): first with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

RTB House

Location: Germany, remote We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. Our team in DACH consists of more than 40 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. While the team operates remotely, we do have access to office space in Berlin that’s available for use. There’s full flexibility to work from home, and occasional travel might be required for client meetings across the DACH region. The Account Management team is crucial in driving our company’s success, working collaboratively to deliver exceptional client satisfaction and ensure campaigns align with mutually agreed performance targets. Why RTB House?  If you are looking for a place where you can make a real impact by driving client success, refining strategies, and uncovering growth opportunities across a variety of verticals and tiers, as well as markets within the DACH region, RTB House might be the right fit for you. You Will: * develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the DACH region * up/cross sell campaigns and products to ensure the growth of the accounts * provide transparency over campaign performance for the client representatives to ensure premium customer service * create remarketing strategies for different verticals * develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain * work closely with technical and sales teams within the company to ensure the superior performance of the campaigns * travel regularly across the DACH region to meet clients face-to-face Desired Experience:  * solid understanding of the online advertising industry, esp. performance marketing * 2+ years of experience managing online advertising campaigns and client relationships * self-motivated positive individual with an achiever attitude * strong analytical and problem-solving skills * ability to absorb information quickly and deliver within tight timeframe * excellent communication and presentations skills * first experiences with negotiations * exceptional professionalism and business acumen * ability to keep an open communication, particularly when working remotely * proficiency in German and fluency in English (C1 or above) We Offer:  * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements- you decide whether you want to work remotely, from our DACH office space or even temporarily from any other location in the world * We offer a top of the market compensation package, consisting of an above market-average base and an attractive bonus scheme; * You’re starting out with 28 vacation days- that can turn into 30 days after a 2-year tenure * You will have a structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease * An international working environment inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * As we are rethinking AdTech, you will be actively contributing in the process while having the opportunity to work with the best in the AdTech industry to learn from; * We care about your development and help you continuously grow your career with us as part of your personalized development plan- supported by a generous yearly training budget * You’ll be offering true value to our customers through our proven history of customer satisfaction with our AI powered retargeting technology.    Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: Germany

RTB House

Location: Germany, remote This position is offered on a fixed-term contract for two years.  We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.  Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. Our team in DACH consists of more than 40 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. While the team operates remotely, we do have access to office space in Berlin that’s available for use. There’s full flexibility to work from home, and occasional travel might be required for client meetings across the DACH region. The Account Management team is crucial in driving our company’s success, working collaboratively to deliver exceptional client satisfaction and ensure campaigns align with mutually agreed performance targets.   Why RTB House? If you are looking for a place where you can make a real impact by driving client success, refining strategies, and uncovering growth opportunities across a variety of verticals and tiers, as well as markets within the DACH region, RTB House might be the right fit for you. You Will: * develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the DACH region * up/cross sell campaigns and products to ensure the growth of the accounts * provide transparency over campaign performance for the client representatives to ensure premium customer service * create remarketing strategies for different verticals * develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain * work closely with technical and sales teams within the company to ensure the superior performance of the campaigns * travel regularly across the DACH region to meet clients face-to-face Desired Experience:  * solid understanding of the online advertising industry, esp. performance marketing * experience with incrementality & H2H tests, multi touch attribution models and MMMs  * 3+ years of experience managing online advertising campaigns and client relationships * self-motivated positive individual with an achiever attitude * strong analytical and problem-solving skills * ability to absorb information quickly and deliver within tight timeframe * excellent communication and presentations skills * exceptional professionalism and business acumen * ability to keep an open communication, particularly when working remotely * proficiency in German and fluency in English (C1 or above) We Offer:  * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements- you decide whether you want to work remotely, from our DACH office space or even temporarily from any other location in the world * We offer a top of the market compensation package, consisting of an above market-average base and an attractive bonus scheme; * You’re starting out with 28 vacation days- that can turn into 30 days after a 2-year tenure * You will have a structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease * An international working environment inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * As we are rethinking AdTech, you will be actively contributing in the process while having the opportunity to work with the best in the AdTech industry to learn from; * We care about your development and help you continuously grow your career with us as part of your personalized development plan- supported by a generous yearly training budget * You’ll be offering true value to our customers through our proven history of customer satisfaction with our AI powered retargeting technology.    Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: Germany