Customer Success Manager

At Danda, we believe in people who drive change. Our mission is to connect exceptional talent with companies that are transforming the world — and the automotive industry is one of the most exciting arenas for that change right now. We’re now looking for a Finnish Speaking Customer Care Agent for an innovative client within automotive who is pushing boundaries in electrification, design, safety, and sustainability. ABOUT THE ROLE As a Customer Care Specialist, you’ll play a key role in delivering an outstanding customer experience — supporting consumers throughout their journey from purchase to ownership. You’ll be the voice and heart of the brand, helping customers with everything from product inquiries and service coordination to technical guidance and roadside assistance. Your mission is to create a seamless and personal experience in every interaction — whether it’s via phone, email, chat, or social media. You’ll also handle lead generation and follow-up, ensuring that every customer touchpoint adds value and strengthens trust. WHAT YOU’LL DO * Communicate with customers in Finnish and English across multiple channels (phone, email, chat, social media) * Provide clear solutions and coordinate services such as towing and roadside assistance * Generate and manage leads to support sales and customer engagement * Escalate customer feedback and improvement ideas to internal teams * Drive activities that enhance efficiency and service quality within Customer Care WHO YOU ARE You’re genuinely passionate about creating great customer experiences and thrive in a fast-moving, collaborative environment. You enjoy solving problems, learning new things, and bringing positivity to every interaction. We value: * Experience from customer care or service roles, preferably within tech, automotive, or other sales-oriented industries * Strong communication and empathy skills * Good understanding of CRM systems and digital tools * Fluency in Finnish and English, both spoken and written * Flexibility to work evenings, weekends, and holidays when needed PERSONALITY IS KEY You’re humble, curious, and solution-oriented — a true team player who listens, supports, and inspires others. You’re dedicated to making every customer feel seen, heard, and helped. A passion for people is essential — and a passion for cars is a bonus. LOCATION Gothenburg, on-site

As a Customer Facing & Order Management Representative in region North, including the Baltics, your role involves managing and optimizing customer service operations. You will be the part of the Regional Customer Facing & Order Management team and report to the Regional Customer Facing & Order Management Manager. Position is based in Gothenburg office, and you will be mainly working towards Danish market. What You Will Do • Handle large wholesale orders for the Professional Hygiene customers. • First point of contact for our customers, supporting them with order status, product help and other inquires. • Solve customer needs using a network of Service Specialists. • Understanding of our customer's needs, build trusting relationships and providing high quality service to both internal and external customers. Who You Are To be successful in the role, a high level of self-motivation, positive and effective communication skills, and a collaborative approach to teamwork are essential. You like to set up your work in a structured and methodical way and you have the ability to handle several tasks in parallel. Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work. • Relevant education and working experience in customer service operations environment or similar. • Good knowledge in Microsoft Office tools. • Excellent written and spoken fluency in Danish, Swedish and English. • Experience with SAP/S4 Hana is considered a plus. Location: Göteborg Start Date: 2026-02-01 End date: 2026-07-31