Customer Support Specialist med teknikfokus

Avaron AB

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will step into a key role in an international environment where connected services must stay stable, reliable, and ready when it matters most. In this position, you help strengthen service operations for customer solutions used at scale, with a strong focus on incident coordination, operational improvement, and long-term service quality. You will work closely with DevOps teams, technical leads, engineering and delivery managers, and customer-facing stakeholders. The role combines hands-on operational work with coordination across teams, which means you get to influence both how critical incidents are handled in the moment and how recurring issues are prevented over time. It is a great opportunity if you enjoy high-impact collaboration, clear ownership, and the chance to improve how reliable services are delivered. Job DescriptionYou will lead major incidents as Incident Commander and serve as the primary operational point of contact. You will coordinate cross-functional teams during incidents to restore services quickly and effectively. You will drive Root Cause Analysis and Problem Management together with DevOps teams to reduce recurring issues. You will help ensure that operational processes are followed and continuously improved. You will coordinate operational priorities with engineering teams and stakeholders. You will identify, manage, and escalate operational risks, dependencies, and impediments. You will drive operational improvement initiatives, including new tools and ways of working. You will support operational planning and contribute to stronger service quality and operational performance. You will build strong relationships with internal and external stakeholders through clear communication and collaboration. You will contribute hands-on to operational activities when needed. Requirements3+ years of experience in IT operations, service operations, technical support, or a similar operational environment. Experience coordinating operational activities across multiple teams. Proven experience managing high-impact incidents involving multiple teams and stakeholders. Experience with Incident Management, Root Cause Analysis, and Problem Management. Strong communication and stakeholder management skills. Ability to prioritize work and manage competing operational demands. Experience working in cross-functional Agile or DevOps organizations. You are comfortable leading without formal authority and creating alignment across teams. Nice to haveITIL knowledge or practical experience. Hands-on experience from technical support or IT operations. Ability to balance strategic thinking with operational execution. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.

ACADEMIC WORK SWEDEN AB

Join our client, a leader in innovative technology solutions, where you'll contribute to a dynamic environment focused on pushing boundaries and achieving excellence. Be part of a team that values creativity and impact. About the role As an IT Infrastructure Specialist, you will be the technical backbone of operations in Sweden and the Nordic region. This is a versatile role where you will balance hands-on technical troubleshooting with long-term infrastructure projects. You will join an international IT operations environment, providing backup for European subsidiaries and ensuring that our customer's local systems are redundant, secure, and optimized for both office-based staff and field engineers. In this role, you will also be responsible for supporting operations in Norway (Oslo), including regular on-site presence approximately once per month to ensure alignment and consistent delivery of the same services and responsibilities. Work tasks Manage daily operations and maintenance of IT infrastructure, including backup solutions (Veeam/NAS) and system monitoring Provide 1st and 2nd line support, troubleshooting incidents for end-users and field engineers Administer and maintain Windows Server environments, Active Directory, and VMware infrastructure Ensure stable and secure network operations (DHCP, DNS, LAN/WLAN, and switching environments) Participate in and lead small-scale IT projects and implement process improvements Document systems, procedures, and technical solutions in a structured and clear way Collaborate with international IT teams across Europe and global regions to align standards and provide regional support Contribute to the optimization, stability, and continuous improvement of local IT infrastructure in the Nordic region We are looking for 5+ years of experience in a global or centralized IT infrastructure environment Strong expertise in Microsoft Active Directory and Windows Server/Desktop (10/11) Solid experience with VMware and backup solutions such as Veeam Good understanding of networking fundamentals (DHCP, DNS, Wireless, LAN, Switching) Knowledge of the ITIL framework, specifically incident and service request management Fluency in English (written and verbal) is essential Meritorius Swedish: Proficient in speech and writing. To succeed in the role, your personal skills are: Supportive Stress tolerant Goal oriented Orderly Our recruitment process This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

VOLVO BUSINESS SERVICES AKTIEBOLAG

Company description: "Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm." Job description:  At Volvo Group, cybersecurity is an essential part of shaping sustainable, safe, and resilient transport and infrastructure solutions for the future. As our digital landscape grows more connected, complex, and business-critical, we are strengthening our capability to understand, evaluate, and manage cyber risk across technologies, processes, and organizations. We are now looking for a Cyber Risk Management Specialist to help us turn cybersecurity insight into clear, actionable risk understanding. This is a role for someone who enjoys working at the intersection of cyber threats, business impact, governance, controls, and stakeholder collaboration.   In this role, you will support and drive cyber risk management activities across Volvo Group. You will work closely with cybersecurity specialists, IT teams, business stakeholders, governance functions, and leadership to identify, assess, communicate, and follow up cyber risks in a structured and business-relevant way.   Your responsibilities will include: Facilitate and perform cyber risk assessments across technologies, services, and organizational contexts. Turn technical and business inputs into clear, business-relevant risk statements. Support qualitative and quantitative risk analysis, including likelihood, impact, exposure, and control effectiveness. Evaluate security controls from technical safeguards to governance processes. Assess control maturity and recommend practical improvement actions. Support methods, templates, and tools, and facilitate workshops with technical and non-technical stakeholders.   Who are you? You are a structured, analytical, and collaborative cybersecurity professional with a strong interest in cyber risk. You enjoy connecting information across different domains, seeing patterns, and helping others understand what those patterns mean from a risk perspective.You are comfortable working with complex topics, but you do not hide behind complexity. You can explain deep technical or specialized matters in clear, jargon-free language, and you know how to adapt your communication depending on whether you are speaking with engineers, managers, auditors, or senior leaders.You are self-driven, curious, diplomatic, and action-oriented. You like creating clarity, building trust, and enabling progress in cross-functional environments.   We believe you bring Solid understanding of cybersecurity fundamentals and how domains connect (threats, vulnerabilities, controls). Experience supporting or performing cyber risk assessments and turning findings into clear, business-relevant risk statements. Working knowledge of risk management concepts and common security standards or frameworks (GRC, information security). Strong communication and facilitation skills in English, with the ability to work effectively with both technical and non-technical stakeholders. Structured and proactive way of working: able to plan, document, and drive work forward in cross-functional settings. Ability to assess control effectiveness and maturity, and translate findings into practical improvement actions.   Nice to have: Experience with quantitative risk methods (or strong interest in developing in this area). Experience with GRC or risk management tools and platforms. Certifications such as CISSP, CISM, CRISC, ISO/IEC 27001, FAIR, or similar. Background in security advisory, compliance, internal control, assurance, or audit.     Ready for the next move? Apply now and help us strengthen cyber resilience across Volvo Group. Last application date is July 30th. We will start reviewing the applications in August after the summer holidays.  Swedish Union representatives: Akademikerna – Mikael Johansson, +46 73 902 34 30 Unionen – Lajla Dahlsjö, +46 31 322 45 75 Ledarna – Carina Sachade, +46 73 902 40 83   We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.   Volvo Group Digital Technology & Operations (DTO) is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.