The Client Services Lead provides exceptional oversight and administration of office and mail services, delivering operational
functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving
products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper,
toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge),
and providing light maintenance/cleaning. This position leads (with the direction of the supervisor) the client services onsite.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a
professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities:
* Provides 5-star customer service to all employees (in all forms of communication).
* Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
* Manages outgoing mail/package transactions.
* Performs duties associated with shipping and receiving of materials.
* Notifies employees upon receipt of inbound deliveries.
* Distributes mail/packages to company personnel.
* Acts as point of contact for company personnel on mail/package inquiries.
* Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
* Submit work orders for certain requests.
* Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
* Will perform meeting room and conference room set ups.
* Will perform light maintenance and cleaning duties as assigned.
Competencies:
* Strong verbal and written communication skills.
* Excellent customer service skills.
* PC skills – MS Office Suite experience.
* Ability to handle multiple tasks simultaneously.
* Good organizational skills.
* Working knowledge of MFD equipment.
* Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
* Possesses the ability to work independently and is capable of completing projects.
* Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and
outgoing materials.
Qualifications and Education Requirements:
* High School Diploma (or equivalent) required.
* 2+ years prior work experience preferred.
* 1+ year of lead experience preferred, or the equivalent of professional experiences.
* Ability to work assigned work hours determined by the manager.
* Excellent organizational and time management skills.
* Analytical abilities and aptitude in problem-solving.
* Superb written and verbal communication skills.
* Current knowledge or ability to learn computer-based systems required for functions of position.
* Required to maintain an overall professional appearance and attitude.
* Adhere to all policies and procedures required.
* Training and Leadership proven abilities to organize, motivate, and retain team.
Physical Demands:
* Approximately 50% of the time this position requires the below physical demands.
* Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard
wheeled cart with a load capacity of 60 lbs.
* Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
* Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
* Ability to lift or move 40 lbs. or greater frequently.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that
are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related
factors.
Vacancy Status:
This posting is for an existing vacancy.
Pay Range
$21.50—$21.50 USD
WHAT WE OFFER
* Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to
uncover other career opportunities.
* Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
* We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
* Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked.
PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any
reason.
* Bonuses: Are available for employee and client referrals for current employees.
* Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life
Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts,
Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/
matching, and Entertainment Discounts.
* Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are
under 30 hours/week may have a different benefit offering.
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About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America,
we help clients enhance workplace experiences and business operations through services including workplace support, physical and
digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support
offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many
Fortune 500 companies.
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At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and
employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color,
religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender
identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open
longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during
interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse
Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers
review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need
assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement [https://www.spsglobal.com/en/data-privacy-other]
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained
in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your
knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring.
You understand that any false information or omission (including any misstatement) on this application or on any document used to
secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate
termination from this company.
Deadline: Aug 29Posted: Jul 29
