Solution Specialist - Customer Support

About VISIT  VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.  Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience.  About the Role As a Site Reliability Engineer (SRE) in our Platform team, you will ensure the reliability, performance, and resilience of the systems powering the tourism industry. You will apply software engineering principles to solve complex operational challenges and drive automation and proactive improvements across our platform. What You Will Do • Define and track Service Level Objectives (SLOs) and error budgets to improve system reliability and performance • Design and maintain observability solutions across metrics, logs, and traces to provide actionable insights • Contribute to the incident response processes and facilitate blameless post-mortems to drive continuous improvement • Automate operational tasks such as deployments, rollbacks, and recovery to reduce manual effort and toil • Collaborate with Platform Engineers to embed reliability and observability • Review system architectures, identify failure modes, and contribute to a reliability-first technical strategy Who You Are • 5+ years of experience in Site Reliability Engineering, DevOps, or a related software/systems engineering role • Strong software engineering background with the ability to solve operational challenges through code • Deep understanding of reliability principles, including SLIs, SLOs, error budgets, and toil reduction • Hands-on experience with cloud environments and container orchestration platforms such as Kubernetes • Proven experience designing and implementing observability solutions (e.g., Prometheus, Grafana, Honeycomb, Application Insights) • Experience in incident management and a commitment to a blameless, learning-focused culture, with a proactive and data-driven mindset • English proficiency, minimum B1 level, is required for this role Why VISIT? At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry. What you can expect: – A culture that supports learning, collaboration, and continuous improvement – An international environment with colleagues across more than 10 countries – Work that directly contributes to better experiences for operators, partners, and guests – A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces Location & Ways of Working – Hybrid – Primary office location Gothenburg Interested?  We’d love to hear from you! Apply now and join us in building the future of destination tech together.  About VISIT  VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.    Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist - Identity Governance As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta Identity Governance(OIG) solutions. You will report to the Manager in the OFCTO organization.  What you’ll be doing  1. Strategic Customer Engagement: * Support strategic customer conversations aligning with technical and engineering leaders and stakeholders. * Deliver on emerging trends, industry best practices, and identity-driven digital transformation. * Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes. * Develop customer-centric points of view that translate Okta’s solutions to customer problems. * Lead technical discovery sessions with security and infrastructure leaders to uncover challenges related to endpoint security, passwordless adoption, and identity threat vectors. * Deliver compelling, customized demonstrations and architectural sessions focused on Okta Identity Governance  * Design and execute outcome-focused Proof of Concepts (POCs) that prove Okta’s governance solutions integrate across SaaS, on-premises and disconnected applications * Maintain a broad and deep technical understanding of the Okta identity product lines and the underlying technologies and protocols * Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders Asset Delivery: * Create and maintain reusable and purpose built demonstration system to be leveraged by all of presales * Create and maintain diagrams and documentation to support patterns and strategies * Build templates for proofs of concept and other unique customer engagement demands * Create and maintain A.I. based delivery and enablement functionality 1. Technical Leadership: * Provide strategic and technical guidance to Solutions Engineering teams across the Okta and identity platforms. * Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams. * Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events. 2. Field Enablement and Collaboration: * Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively. * Partner with sales leadership to identify and address critical business opportunities and challenges. * Drive cross-functional collaboration to ensure seamless execution of global initiatives. * Innovate in tools and techniques to drive excellence and momentum * Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams. 3. Market Influence: * Represent Okta as a thought leader in the identity and security space. * Influence industry standards and participate in relevant technical advisory boards. 4. Innovation and Strategy: * Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams. * Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact. Position Requirements: Identity & Directory Services Mastery * Deep Infrastructure Knowledge: Expert-level understanding of Active Directory (AD) and Azure AD (Entra ID) or similar, including Group Policy Objects (GPOs), Kerberos, and OIDC/SAML protocols. * Multi-IdP Ecosystems: Proficiency in managing and securing diverse Identity Providers (IdPs) like Okta, Ping Identity, and Google Workspace. * Hybrid Identity: Experience managing the complexities of identity synchronization between on-premises environments and the cloud. Identity Governance & Security Mastery * Governance, Risk and Compliance Expertise: Deep, hands-on experience with deploying/selling governance solutions not limited to Sailpoint, Saviynt, Oracle Governance, Lumos etc * Low-code/no-code automation tools: Hands-on experience of using low-code/no-code tools like Zapier or Workato. * Architecture viability: Ability to translate complex requirements around Joiner-Mover-Leaver flows that account for software rationalization and automation tasks   * Strong communication and presentation skills, with experience contributing to technical events. * Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites. And extra credit if you have experience in any of the following!  * Hands-on experience with Okta's Identity Governance * Experience with other IGA vendors like Sailpoint/Saviynt/Oracle Governance * Certified Identity Professional (CIDPRO), CISSP, CCSP, or CISM. * Scripting or automation skills (e.g., Python, PowerShell) for security integrations. * Vibe coding skills with Claude/Vercel. #P25003_3414281 #LI-Hybrid The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.