Senior IT-Administrator (m/w/d) mit ITSM-Know-How

Appinio

Allow us to introduce ourselves Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions. We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally. Want to be a part of the Appinio movement? 🚀 Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here   Your mission as a Senior IT Administrator (m/f/d) We are looking for a hands-on Senior IT Administrator to manage and continuously improve our internal IT environment. You will take care of day-to-day IT operations, SaaS administration, user access, hardware provisioning, and support processes, ensuring that employees have the tools and systems they need to work securely and efficiently. As the company grows, this role will expand toward broader ownership of our IT systems and processes. You will help define scalable ways of working, automate recurring tasks, improve our security and compliance setup, and shape how internal IT supports the business. This is a strong fit for someone who enjoys practical execution today and wants to take on increasing responsibility over time. Location & working model: This role follows a hybrid model and is based in Hamburg. You’ll be expected to be in the office approximately 2 times per week, depending on tasks and collaboration needs. What you'll do * SaaS Architecture: Lead the administration, configuration, and maintenance of Google Workspace, Slack, ClickUp and other SaaS tools across the business, ensuring compliance with security standards and supporting business operations * Security & Compliance: * Design and maintain a robust IAM framework, overseeing single-sign on (SSO) and multi-factor authentication (MFA) to enable efficient and secure user access provisioning * Configure and enforce security and compliance rules to ensure user endpoint devices are properly secured from threats and meet compliance requirements (e.g. ISO 27001, SOC 2, …) * IT Operations & Automation: * Implement automated workflows across SaaS platforms using APIs and orchestration platforms (e.g. Zapier) to eliminate manual work * Design and implement scalable support workflows and automation to minimize manual overhead, while overseeing complex escalations * Develop and maintain documentation, including IT guides, knowledge base articles, and standard operating procedures * On- and offboard employees, ensuring timely access and hardware provisioning / deprovisioning * Vendor Management: * Manage vendor relationships, negotiate contracts for software licenses and hardware procurement * Support other departments in the onboarding, management and offboarding of department-owned vendors, ensuring that solutions are integrated into the system landscape and meet compliance requirements * Hardware Strategy & Lifecycle Planning: This role involves the entire lifecycle management of company hardware assets * Define the hardware strategy, manage procurement vendor relationships, and establish automated deployment processes to streamline equipment provisioning for our remote-first workforce * Manage IT logistics partnerships for the efficient shipping and reception of equipment * Performing routine maintenance and upgrades for all company-owned IT equipment * Build and maintain an automated, detailed and accurate inventory of all IT assets You will thrive in this role if   Must have: * You have experience in IT administration within a SaaS-heavy environment * You have hands-on experience administering Google Workspace * You are confident working with IAM, SSO, and MFA, and understand identity and access management best practices * You have experience managing macOS devices and endpoint security in a professional setting * You have owned onboarding and offboarding processes, ensuring smooth and secure user access provisioning * You have experience with vendor and IT asset management * You communicate clearly and document processes in a structured and accessible way * You are based in Hamburg, Germany Nice to have: * You have worked with security and compliance frameworks such as ISO 27001 or SOC 2 * You have experience with automation or scripting, including API-based workflows * You have experience administering tools such as HubSpot or ClickUp * You are familiar with remote-first hardware logistics and device provisioning * You have helped build, scale, or improve an IT function from the ground up A few words about the team: You'll join a small, tight-knit team of three. We sit within Appinio's engineering department (~50 people), which means you'll work closely with other engineers - not in a silo.   We take ownership seriously. The team is small by design, so everyone has real autonomy over their domain and a direct line to decision-making. There's no layer of management between you and the work. If you see something broken or a process that could be automated, you're expected to fix it - and you'll have the time and backing to do so.   Automation and tooling are core to how we operate. We're not a click-ops team. Where it makes sense, we script, integrate, and build instead of doing things manually. You don't need to be a developer, but a willingness to write the occasional script will make you much more effective here.   We make an effort to stay connected - regular game nights, knowledge-sharing sessions with the wider engineering org, and team meet ups. What’s in it for you? * Flexibility Policy - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens * Temporary work from abroad - You can work outside your country of residence for up to 180 days per year * All the hardware you need and your own MacBook * You'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space * Subsidised Urban Sports Club membership * You will get access to our Co-working spaces Our interview process * Screening Call with Hiring Manager * Case Interview with Team Lead and Head of IT Infrastructure * (Optional) Team Interview  * Executive Interview  * Reference Check  * Offer  Kind reminder: Please ensure that your application is submitted in English. This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm. Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please read our privacy policy here. Learn more about us:  appinio.com    LinkedIn    Xing     Kununu    Instagram

Axs

ROLLE:                                   IT-Systemadministrator (m/w/d) BERICHTET AN:                    IT-Manager Europa     AXS ist ein führender Anbieter fortschrittlicher Ticketing- und Live-Event-Technologie und in Nordamerika, Europa und im asiatisch-pazifischen Raum aktiv. Das Unternehmen ermöglicht den Zugang zu einigen der weltweit bekanntesten Veranstaltungsorte, Sportteams, Festivals und Welttourneen. Mit maßgeschneiderten Ticketing-Lösungen, innovativer Technologie und engagiertem Kundenservice arbeitet AXS mit über 1.600 der renommiertesten Marken aus Sport und Unterhaltung zusammen – darunter die Olympischen und Paralympischen Spiele 28 in Los Angeles, die Eisbären in Berlin, das Coachella Valley Music and Arts Festival, das Red Rocks Amphitheatre, First Avenue, die O2 Arena, die BNP Paribas Open, die WM Phoenix Open und das Stagecoach Country Music Festival, sowie die Barclays Arena in Hamburg und die Uber Eats Music Hall in Berlin. Die primären und sekundären Marktplätze von AXS sowie die firmeneigene AXS Mobile ID-Technologie bieten Fans die einfachste und sicherste Möglichkeit, Tickets zu kaufen, zu verkaufen und zu verwalten.     DIE ROLLE Der IT-Systemadministrator (m/w/d) ist ein wichtiger Teil unseres technischen Teams. Du beaufsichtigst und verwaltest interne und kundenseitige Systeme und Hardware und stellst den reibungslosen Systembetrieb sicher. Alles was du tust, erfolgt im Einklang mit der europäischen IT-Strategie, in der du ebenfalls eingebunden bist. Du leistet technischen Support für die Mitarbeitenden und unterstützt Teammitglieder. Du stellst sicher, dass alle  alle IT-bezogenen Aufgaben korrekt und fristgerecht erledigt werden  und hilfst dem IT-Manager Europa bei der Lösung von Herausforderungen.   ÜBER SIE Du hast ein echtes Interesse und eine Leidenschaft für IT-Systeme. Du bist gut organisiert und hast eine pragmatische Herangehensweise mit einem akribischen Blick für Details. Du arbeitest gerne in einem hohen Arbeitstempo, bist flexibel und hast Freude am Umgang mit internen und externen Stakeholdern. Du bist Experte für unsere wichtigsten Systeme und in der Lage Probleme zu erkennen, diese schnell, professionell und mit minimalen Auswirkungen auf das operative Geschäft zu beheben. Geduld zeichnet dich aus.      HAUPTVERANTWORTLICHKEITEN   * Werde Teil des europäischen IT-Support-Teams, arbeite eng mit Kolleg*innen in anderen EU-Märkten zusammen und unterstütze sie bei Bedarf. * Als technischer Ansprechpartnerin für unser Client Services Team unterstützt Du bei allen Fragen rund um Ticketing-Equipment in unseren Venues. * Du verwaltest unser zentrales Geräte- und MDM-System und passt Geräteprofile flexibel an. * Du behältst jederzeit den Überblick über unsere Hardware und führst genaue Asset-Listen. * Du stellst sicher, dass unsere IT-Systeme den AXS-Sicherheitsstandards entsprechen. * Du bearbeitest Service-Desk-Tickets aus Deutschland – schnell, professionell und lösungsorientiert. * Du installierst, wartest und reparierst AXS-Equipment an verschiedenen Veranstaltungsstandorten in Deutschland. * Du arbeitest eng mit dem Senior IT Manager Europe zusammen und unterstützt Dein Team bei allen IT-Herausforderungen.     SCHLÜSSELQUALIFIKATIONEN UND ERFAHRUNGEN   * Du hast Erfahrung im 2nd-Level-Support und brennst für IT-Themen. * Du kennst Dich sehr gut mit Windows-Clients aus und hast idealerweise erste Berührungspunkte mit MacOS. * Du bringst Kenntnisse in Windows Server, Active Directory, Gruppenrichtlinien und Virtualisierung (z. B. Hyper-V) mit. * Netzwerkthemen wie IPv4/IPv6, VLANs und WLAN sind Dir vertraut. * Erfahrung mit Mikrotik, Ubiquiti oder Cisco Meraki ist ein Plus. * Du kannst iOS- und Android-Geräte über MDM verwalten. * Du arbeitest strukturiert, lösungsorientiert und achtest auf Details. * Du kommunizierst klar, geduldig und kannst technische Themen auch Nicht-Techniker*innen verständlich erklären. * Du fühlst Dich wohl in einem schnelllebigen Umfeld, bist flexibel und arbeitest gerne mit vielen verschiedenen Ansprechpartner*innen zusammen. * Du bringst eigene Ideen ein, denkst innovativ und möchtest Dinge voranbringen. * Fließende Sprachkenntnisse in Deutsch und Englisch     Du bist unsicher, ob die Position zu dir passt?" Wir bringen dich gerne für ein Gespräch mit Kolleg: innen zusammen. Du möchtest das Team gerne vor deinem Start erleben? "Teil des Bewerbungsprozesses ist ein Meet-the-Team.  https://bit.ly/423mQxf   #LI-Hybrid

Thoughtworks

Principal data engineers at Thoughtworks, are strategic leaders who spearhead data engineering initiatives, tackle complex business challenges and uncover transformative insights. They possess a deep understanding of a client's business ecosystem and partner with executives to align technology strategies with business objectives. By contextualizing emerging trends and Thoughtworks' exploration, they expand the impact of data engineering within the client organization. They draw upon their profound expertise in developing modern data architectures and infrastructure for the management of data applications. Effective collaboration is paramount, as data engineers adeptly convey their discoveries to both technical and non-technical stakeholders. They stay abreast of industry advancements, ensure data quality and security, and provide mentorship to junior team members. At Thoughtworks, data engineers leverage their deep technical knowledge to solve complex business problems, making a significant impact on client success. JOB RESPONSIBILITIES * You will collaborate with sales and pre-sales to clarify requirements and design viable solutions and drive pursuits with technical stakeholders. * You will establish a clear vision and direction for the data paradigm/practices, aligning it with the overall business strategy. * You will collaborate with executive level stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality. * You will consult on complex data platform programs, synchronizing cross-cutting architectural concerns and providing client-facing technical leadership and guidance as a data subject matter expert. * You will be responsible to create, design and develop intricate data processing pipelines, addressing clients' most challenging problems. * You will collaborate with data scientists to design scalable implementation and production of their models. * You will write clean and iterative code based on TDD and leverage various continuous delivery practices to deploy, support and operate data pipelines. * You will design and implement the strategy around data governance, data security and data privacy to support business and compliance requirements. * You will represent Thoughtworks in various online and offline forums, including events and conferences. JOB QUALIFICATIONS TECHNICAL SKILLS * You must have extensive pre-sales experience and a proven ability to independently drive complex pursuits and create winning commercial proposals. * You have experience leading enterprise data strategy, system design, and the end-to-end implementation of large-scale technical solutions. * You are a native-level German speaker (C1) who is comfortable driving consensus and managing expectations with senior technical stakeholders. * You possess hands-on experience in system design using Domain-Driven Design principles for complex enterprise organizations with multiple domains. * Working with data excites you; you have designed Big Data architectures, built and operated data pipelines, and managed data storage within distributed systems. * You have a deep understanding of data modeling and practical experience with modern data engineering tools, platforms, and cloud warehousing solutions. * You are a "hands-on" leader—equally happy writing production-grade code as you are leading a team to implement a vision. * You have built and deployed large-scale data pipelines and data-centric applications using distributed storage and processing platforms in production environments. * You have experience designing and developing streaming solutions (Cloud or On-premise) leveraging leading technologies and industry best practices. * You have experience implementing data governance and security policies, complemented by a solid understanding of MLOps and data science concepts. PROFESSIONAL SKILLS * You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way. * You are resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives. * You don’t shy away from risks or conflicts, instead you take them on and skillfully manage them. * You coach, mentor and motivate others and you aspire to influence teammates to take positive action and accountability for their work. * You enjoy influencing others and always advocate for technical excellence while being open to change when needed. * You are a proven leader with a track record of encouraging teammates in their professional development and relationships. * Cultivating strong partnerships comes naturally to you; You understand the importance of relationship building and how it can bring new opportunities to our business. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. RESPONSIBLE USE OF AI IN RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Onsite See here our AI policy.