Teamlead IT Service Delivery (*gn)

Cambio Healthcare Systems AB

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.   The position  Our Application Management department is a key component in the delivery of Cambio’s core services. The department consists of four expert teams that work closely together, adapting their collaboration depending on delivery scope and customer needs. In total, the department comprises approximately 30 technical engineers, primarily based in Linköping, with additional team members in Stockholm. As the scope and complexity of our deliveries continue to grow, we see a clear need to strengthen our leadership capacity within Application Management. To ensure sustainable people management, continued team development, and high‑quality service delivery, the department is now being divided into two equally sized Application Management teams. We are therefore looking for two Department Managers who will work closely together as one leadership team. The managers will share responsibility for personnel, collaboration, and delivery, while jointly overseeing the Application Management function as a whole. This setup enables closer leadership, better support for the teams, and a more sustainable way of managing both people and deliveries over time. The teams are characterised by strong self‑leadership and deliver both internal services and external support and consultancy to our customers. Within the department, a specialised team focuses on 3rd line support, supporting end users and customer organisations in the use and management of Cambio’s commercial applications, with a particular focus on Cambio COSMIC, our Electronic Health Record (EHR) system. We offer: An important and developing leadership role where you inspire and support your team’s growth while contributing to the success and continuous improvement of our service organization. Broad contact areas – from end users to IT specialists and leaders at all levels of the organization. The chance to work with driven and dedicated colleagues who truly care about our customers and the positive impact we create for society. You’ll join a welcoming organization with a warm and inclusive culture, where teamwork and open collaboration are at the heart of everything we do! Responsibilities Personnel management, being leader that will ensure your employees have a work environment that enables a healthy work balance and motivating day to day work. Develop delivery processes both within the team, but also between different teams, in collaboration with other leaders and team members. Working with KPI:s and finance follow-up. Be a key player in the IT management team, helping shape strategy and spotting smart tech solutions that boost how we work and help us reach our goals. Work with our customer teams, supporting our customer success managers in fulfilling our customers expectations. Build strong internal relationships, working closely with stakeholders across the organization to ensure alignment and smooth collaboration. You will work especially closely with IT operations, R&D, and product owners. About you    You have experience from roles where driving initiatives forward, motivating others, and building strong team spirit have been important. There is a clear ambition to grow as a leader and manager in a larger, driven organisation. Curiosity, a willingness to learn, and a collaborative mindset comes naturally to you. A general understanding of IT makes it possible to ask the right questions and absorb information. This supports sound decision‑making and the creation of clear, realistic roadmaps together with the team and co‑manager. Fast‑paced environments gives you energy, and work is approached in a structured way. Priorities are clear, and focus is placed on getting the right things done at the right time. Strong interpersonal skills, an ability to build networks, and clear communication help create trust and effective collaboration. Requirements    Experience in a leadership or coordination role, such as teamlead, project manager or similar Experience working with application support, preferably in application management A solid understanding of application management across the full lifecycle, from deployment and operation to maintenance and retirement Excellent communication skills in both Swedish and English It's a bonus if you  Have experience with people management responsibilities Have worked with application management within a software company or a similar technical environment. A technical background that supports understanding of systems, applications, and delivery contexts. Experience from the healthcare or clinical domain Additional information: Place of employment: Linköping Scope: Full-time, hybrid work model (three days per week in-office) Form of employment: Permanent employment, 6 months trial period Additional Information: The role involves access to sensitive information, therefore a background check will be conducted on the final candidate. The recruitment process will include a personality test and a problem-solving test. We review applications and conduct interviews on a rolling basis, so we encourage you to apply as soon as possible via the link.

Cambridge Consultants

OVERVIEW  Due to internal promotions, we’re looking for an IT Service Desk Team Lead to join our End-User Services department. This is a hands-on leadership role where you’ll play a key part in shaping the day-to-day IT support experience for colleagues across Cambridge Consultants.  Cambridge Consultants is a global technology consultancy that helps organisations solve complex technical and business challenges. Our teams include engineers, scientists, designers, and specialists from a wide range of disciplines, all relying on effective, responsive IT services to do their best work. As Service Desk Team Lead, you’ll sit at the heart of that experience by managing a small and capable team, and helping to ensure our IT services are reliable, approachable, and continually improving.  This role offers the opportunity to combine people leadership, management, hands-on technical skills, and service improvement within an environment where your judgement, ideas, and operational insight genuinely matter.  This opportunity will require you to work on-site the majority of the time, with the option of occasional home working, where the role allows.    THE ROLE  You’ll take a leading role in shaping the day-to-day experience of IT support at Cambridge Consultants, guiding and developing a small, highly capable Service Desk team whilst remaining hands-on and close to the work. By leading from the front, you’ll help ensure incidents and requests are handled efficiently, escalations are managed smoothly, and colleagues receive thoughtful, reliable support they can depend on.  The Service Desk team is made up of five colleagues based in Cambridge and supports people right across the organisation, including those working internationally or travelling overseas. As Team Lead, you’ll set clear direction, provide coaching and encouragement, and create an environment where the team can thrive, grow their skills, and take pride in the service they deliver as part of the wider IT Services organisation.  This role offers the chance to make a real impact. Working closely with colleagues across IT Services, you’ll help ensure the Service Desk is ready to support modern endpoint platforms, collaboration technologies, and evolving ways of working. Your insight from day-to-day service operations will help shape service improvements and ensure that user experience remains central to service delivery.     RESPONSIBILITIES  Your responsibilities may vary and there’s opportunity for this role to evolve over time, but we’ve provided an example of the types of things you can expect:  * Provide day-to-day leadership, line management, coaching, and development for Service Desk colleagues, fostering a supportive and high-performing team culture.  * Provide hands-on support alongside the Service Desk team, handling incidents and requests directly and acting as an escalation point for more complex or technically nuanced issues.  * Own and manage Service Desk operations, ensuring incidents and requests are logged, prioritised, assigned, and resolved in line with agreed service levels.  * Monitor and manage Service Desk performance against agreed service levels and operational metrics, using insight from tickets and trends to drive service quality, prioritisation, and continuous improvement.   * Act as the primary escalation point for Service Desk issues, coordinating effectively with colleagues across IT Services to resolve more complex or high-impact problems  * Monitor queue health, workload distribution, and emerging trends to ensure effective resourcing, timely response, and consistent quality of service.  * Ensure clear, timely, and appropriate communication is provided to users during incidents, service disruptions, and operational changes.  * Maintain high standards for Service Desk knowledge articles, ensuring documentation is accurate, accessible, and supports effective first-contact resolution.  * Support service transition activities by ensuring the Service Desk is trained, informed, and prepared to support new or changed services, including company-wide applications, end-user devices, associated policies, and operational processes.  * Ensure Service Desk processes support accurate asset information and lifecycle tracking within FreshService.  * Promote consistent ways of working, documented procedures, and adherence to defined support workflows.  * Identify skills gaps and training needs within the Service Desk, coordinating learning, mentoring, and development opportunities.  * Engage with colleagues and stakeholders to gather feedback, understand user needs, and represent frontline operational insight.  * Contribute to service improvement initiatives that enhance user experience, improve operational processes, and increase service efficiency and reliability.   WHAT YOU CAN BRING  We’re looking for someone with the following skills and experience:  * Proven experience in a Service Desk or IT support leadership role, with responsibility for people management and operational delivery.  * Strong understanding of incident, request, and escalation management within an IT service environment.  * A people-centred leadership style, with the ability to coach, develop, and motivate colleagues.  * Excellent communication skills, with confidence engaging users, stakeholders, and technical peers.  * A strong user-focused mindset, with a commitment to delivering a reliable and empathetic support experience. * The ability to balance hands-on operational involvement with prioritisation, oversight, and continuous improvement of services and processes.  Some projects at Cambridge Consultants are subject to security restrictions. This role requires you to obtain a Security Check level security clearance ( https://www.gov.uk/guidance/united-kingdom-security-vetting-applicant ). You must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria. ---------------------------------------------------------------------------------------------------------------------------------- By submitting an application to Cambridge Consultants, you confirm that the information provided in this application, together with any supporting documentation, is true, complete, and accurate to the best of your knowledge and belief. You understand that any false statement, misleading information, or material omission may render you liable to disqualification from the recruitment process, withdrawal of any offer of employment, or dismissal without notice if discovered following appointment. You acknowledge that the organisation reserves the right to verify the information supplied. ----------------------------------------------------------------------------------------------------------------------------------

GoFibre

HEAD OF IT OPERATIONS EDINBURGH HYBRID SALARY CIRCO £70,000   LEAD THE TECHNOLOGY THAT KEEPS GOFIBRE CONNECTED We're looking for an experienced Head of IT Operations to lead our IT Operations and Cyber Security functions, ensuring our technology estate is secure, reliable, scalable and ready to support our continued growth. The role is responsible for managing the team and the day-to-day performance of our infrastructure, cloud services, networks, cyber security, service management and end-user technology environments.  WHAT YOU'LL BE DOING * Leading IT Operations and Cyber Security across the business. * Driving the performance, availability and resilience of GoFibre's technology estate. * Delivering service excellence through strong SLA, KPI and service management practices. * Leading incident, problem and change management activities. * Ensuring cyber security controls remain effective and aligned to business needs. * Managing technology suppliers, partners and third-party services. * Developing and inspiring an experienced team * Driving continuous improvement and operational efficiency. * Supporting the delivery of GoFibre's wider technology strategy. WHAT WE'RE LOOKING FOR * Significant leadership experience within IT Operations, Infrastructure, Service Management or Technology Operations. * Strong knowledge of Microsoft 365, cloud services, networking, infrastructure and end-user computing. * Experience leading cyber security operations and managing technology risk. * A proven track record of improving service performance and operational maturity. * Experience managing major incidents, change management and service delivery. * Commercial awareness that enables a  supplier management experience. * Experience building, coaching and developing high-performing teams. * ITIL qualification or equivalent experience (desirable). WHY JOIN GOFIBRE? At GoFibre, we're proud of our values-driven culture and our mission to bring better broadband to communities across Scotland. In return, you'll get: * 31 days holiday including public holidays. * Hybrid working. * Enhanced pension scheme. * Life assurance. * Employee Assistance Programme. * Gym and Retail discounts. * Ongoing learning and development opportunities. * The opportunity to shape and lead a critical technology function. WHY CHOOSE GOFIBRE? * Make a genuine impact in one of Scotland's fastest-growing telecoms businesses. * Shape how technology services are delivered across the organisation. * Work with an ambitious and collaborative leadership team. * Lead transformation, drive improvements and influence strategic decisions. * Help connect communities and support Scotland's digital future. Ready to lead the technology that keeps GoFibre connected? Apply today.