Senior Analyst- Apparel & Accessories Costing

Peloton

ABOUT THE ROLE  The Senior Service Design Analyst is an individual contributor responsible for designing and continuously improving end-to-end member experiences across Global Member Support operations. Acting as the strategic bridge between front-line contact center operations and cross-functional product, technology, and business teams, this role fosters measurable improvements in Member Satisfaction (MSAT), contact deflection, and operational efficiency through collaborative journey design, AI-augmented tooling, and thoughtful process governance.   A key aspect of this role is strategic flexibility in scope. Given the expanding nature of Peloton's business and the interconnected nature of Member Support, the Service Design Analyst is expected to apply a consistent core skillset while flexing across different operational areas including Account & Membership, Billing, Retention, Technical Support, and emerging support functions as business priorities and seasonal demands evolve. This requires comfort with ambiguity, strong cross-functional fluency, and the ability to rapidly establish credibility across different operational domains.   YOUR DAILY IMPACT AT PELOTON   MEMBER EXPERIENCE & PROCESS DESIGN * Own and continuously evolve end-to-end customer journey maps for all Account and Membership contact drivers, identifying friction points, failure modes, and improvement opportunities. * Design, implement, and optimize contact center workflows and escalation paths that deliver consistent, high-quality member experiences across all support channels (voice, chat, email, digital self-service). * Apply service design principles and human-centered design methodologies to re-engineer support processes, reducing agent handle time and increasing first-contact resolution rates. * Partner with Product and Technology teams to translate member pain points into platform improvements, self-service enhancements, and AI-powered deflection strategies. * Develop and maintain process documentation, standard operating procedures (SOPs), and knowledge base content to ensure Member Support Associates (MSAs) can deliver accurate, efficient resolutions.   CONTACT CENTER OPERATIONS & PERFORMANCE * Support performance excellence across assigned contact reasons, tracking and managing KPIs including MSAT, Contacts per Case (CPC), Average Handle Time (AHT), and Resolution Time. * Shadow agents and conduct regular qualitative/quantitative data analysis to optimize processes for BPO partners and validate the impact of design changes. * Analyze performance trends across assigned contact drivers, identify root causes of detractors, and develop strategic remediation roadmaps that enable operations teams to execute improvements. * Lead issue management and escalation for high-impact contact driver disruptions, coordinating cross-functional response and member-facing communications. AI LITERACY, INNOVATION & TECHNOLOGY ENABLEMENT * Support the integration of AI and automation tools (e.g., intelligent triage, predictive routing, generative self-service) into support workflows to enhance efficiency and member experience. * Evaluate, pilot, and scale AI-powered solutions in partnership with technology and vendor teams; establish measurement frameworks to quantify productivity and quality impact. * Maintain fluency in emerging AI capabilities relevant to contact center operations, including LLM-based knowledge retrieval, sentiment analysis, and real-time agent guidance. CROSS-FUNCTIONAL COLLABORATION & PROGRAM MANAGEMENT * Act as the Member Support liaison for cross-functional programs, ensuring seamless readiness for new product launches, market expansions, and policy changes. * Develop comprehensive contact strategies that optimize channel efficiency, implement deflection and self-service initiatives, and ensure seamless omnichannel support delivery. * Build and maintain strong stakeholder relationships across Product, Engineering, Legal, Finance, and Marketing to align support design with broader business objectives. * Prepare and present data-driven business cases to leadership, securing investment for process improvement and technology initiatives.   YOU BRING TO PELOTON * 4+ years of progressive experience in Service Design, Customer Experience Design, process improvement, or contact center operations, with a strong foundation in designing end-to-end member journeys and optimizing support workflows. * Hands-on experience working within contact center environments (agent, supervisor, or operations background preferred) you understand the rhythm of a contact center floor, the constraints agents face, and how to design solutions that actually work operationally. * Demonstrated expertise in customer journey mapping, service blueprinting, and human-centered design methodologies, with a portfolio of process improvements you've designed and seen through to operational impact. * A proven track record of delivering measurable wins: improved MSAT, reduced Average Handle Time (AHT), increased first-contact resolution, or optimized cost structures. * Strong analytical skills—you synthesize qualitative data (member feedback, agent shadowing, qualitative research) and quantitative data (performance metrics, contact trends) into actionable insights and compelling business cases. * Practical, hands-on experience with Salesforce Service Cloud or equivalent enterprise CRM/contact center platforms—you've configured workflows, understood data models, and collaborated with technical teams. * Strong project management skills guiding complex, cross-functional initiatives from design through operational execution. * Clear written and verbal communication skills; comfortable presenting insights to leadership and translating design concepts to diverse stakeholders (agents, operations teams, product leaders). PREFERRED * Background in subscription-based, e-commerce, or fitness/wellness consumer brands (or similar recurring-revenue business models). * Formal training or certification in Service Design, CX Design, or Human-Centered Design (IDEO, ACSI, Nielsen Norman, or similar). * Hands-on familiarity with Amazon Connect or similar cloud contact center platforms. * Self-serve fluency with BI/analytics tools (Tableau, Looker, Power BI) for performance dashboards and trend analysis. * Foundational experience with risk management, standards, and policies formulation. * Exposure to AI/automation in contact center contexts (intelligent routing, chatbots, knowledge retrieval systems). The base salary range represents the low and high end of the anticipated salary range for this position based at our Plano office. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance  * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave  * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $85,050—$100,600 USD   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

On

IN SHORT Welcome to On! The fastest growing premium sportswear brand is looking for a Senior Specialist - Sales Representative to continue to drive profitable and sustainable sales and market share growth across On’s France accounts whilst elevating the ON brand in the eyes of the customer. You will join an established and growing France Sales team who are continuing to ignite spirits and spread On’s mission and innovative products across France. YOUR MISSION * Represent our field accounts across our performance business (Performance Running, Performance Outdoor) inc. Run Specialty, General Sporting Goods and Outdoor Specialty. * Be the expert and key contact for assigned accounts and categories.  * Support the development of account relationship and account strategies, formalizing them via Strategic Account Plans and in alignment to the overall business and brand strategy.  * Lead the sell-in aligned to Seasonal priorities and ensure tools in place to execute sell out.   * Agree on sell-out support where needed and formalize this via account marketing plans.  * Monitor sell-out and ensure timely order book conversion. * Support negotiation and enforcement of ON trade terms. * Measure progress on your own KPIs.   * Provide realistic plans and forecasts on customer performance.    * Acting internally as an ‘ambassador’ towards all functions and vice versa and help manage all interfaces.  YOUR STORY * +3 years proven experience in Account Management.  * Proven sales experience ideally within sports, fashion or retail sectors. * Proven experience in Selling and Negotiating. * Fluent or C1+ level French & English is a must to fulfill this role. Additional languages are a plus.  * Strong communication skills: written, oral and presentation. * Analytics: ability to analyse data to improve strategic decision making and implementation.   * Strong industry knowledge, across divisions of footwear and apparel ideally within the Sporting goods and or Fashion industry. * Understanding of local markets’ consumers, accounts and commercial needs.   * Strong business acumen, strategic, numerical, analytical and critical problem solving mindset: ability to analyse data to improve strategic decision making and implementation.   * Valid French drivers license and fully comfortable to travel for business. * Ideally you are based in or within close proximity to Paris, for account visits. * Additional locations: Annecy, Lyon. ABOUT THE TEAM We are the France Sales team at On. Our mission: To drive growth and establish On’s market presence. We work passionately; forging partnerships and delivering innovative performance and lifestyle products. Inspired by athletes we are driven to do better. Always looking for new ways to support our customers in their journey to achieve their personal best. You will join an established France Sales team and  continue to accelerate On’s success in the region. You will drive profitable and sustainable sales and market share growth within assigned accounts and all target categories whilst elevating the On brand in the eyes of the customer.

Peloton

ABOUT THE ROLE  Peloton is looking to transform our enterprise tech strategy with AI adoption. We are looking for a Staff Enterprise AI Engineer to serve as the "Founding Engineer" of our Enterprise AI Platform.This is not a traditional Data Science role. You will not spend your days tweaking hyperparameters. Instead, you will architect and build the Operating System that enables our Product, People, and Operations teams to deploy AI Agents safely and at scale. You will act as a "Player/Coach," laying the technical foundation (Infrastructure, Security, Orchestration) while guiding a team of engineers to execute the vision. You will build the "Golden Path" that helps everyone at Peloton to leverage AI securely for the competitive advantage of Peloton. YOUR DAILY IMPACT AT PELOTON * Architect the "Intelligence & Integration" Layers * Design and build a scalable Agentic Orchestration Platform (using LangChain, LangGraph, or custom frameworks) that allows internal developers to spin up autonomous agents. * Implement the "Integration Layer" ensuring all AI agents connect to internal APIs (Workday, Snowflake, SAP) via secure, standardized protocols (Model Context Protocol - MCP). * Solve the "State Problem" for AI, architecting memory stores (Vector DBs like Pinecone/Weaviate) that persist context across user sessions. * Enforce "Security by Design" * Partner with Security leadership to implement Identity Propagation. Ensure agents execute tasks using the user’s specific OAuth scopes, preventing privilege escalation. * Build "Data Clean Rooms" and PII masking pipelines to ensure sensitive member or employee data is never leaked to model providers. * Deploy EvalOps pipelines to automatically test models for hallucination and regression before they hit production * Define the Engineering Standards * Define the "Guide vs. Control" standards for the organization. Create the templates and libraries that allow analysts to "Vibe Code" (low-code/assisted coding) safely within our guardrails. * Perform rigorous code reviews for partner teams and vendors, ensuring high performance, low latency (<200ms), and cost efficiency * Capital-Efficient Scale * Optimization of inference costs by implementing Semantic Caching and routing logic (e.g., routing simple queries to smaller/cheaper models). * Leverage Kubernetes (EKS) to manage ephemeral compute resources for AI workloads. * A Systems Builder: You view AI as a distributed systems problem. You care about latency, rate limiting, and eventual consistency just as much as you care about prompt engineering. * A Pragmatist: You don't build "Science Projects." You build tools that solve specific business frictions (e.g., automating Content PR approvals or speeding up Supply Chain queries). * A Force Multiplier: You enjoy mentoring senior engineers and demystifying AI for non-technical stakeholders (from HR to Product). YOU BRING TO PELOTON * Experience: 10+ years of software engineering experience, with 3+ years specifically focused on MLOps, LLM Orchestration, or Large Scale Distributed Systems. * The Stack: Deep fluency in Python (production grade) and Go (preferred for platform services). * AI Engineering: Proven experience deploying RAG (Retrieval Augmented Generation) and Agentic Workflows in production. Experience with frameworks like LangChain, Semantic Kernel, or similar. * Platform Engineering: Strong background in Kubernetes (EKS), Docker, and Infrastructure-as-Code (Terraform). * Security: Solid understanding of OAuth 2.0 (OBO flow), RBAC, and zero-trust networking principles. * Communication: Ability to explain complex technical trade-offs (e.g., "Latency vs. Accuracy") to executive stakeholders. BONUS  * Experience implementing Model Context Protocol (MCP) or similar standardized tool interfaces. * Background in FinOps (managing GPU/Cloud spend). * Experience navigating highly regulated environments (HIPAA, SOX, etc.). #LI-DD1 #LI-Hybrid   The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance  * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave  * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $193,550—$237,750 USD   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.