Production Support Engineer (1-yr Contract)

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. Your future role within QRT We are growing our capability to provide first class 24/7 operational support for our global network infrastructure. The successful candidate will join the Network Operations team within the global infrastructure function, responsible for managing and maintaining the QRT Network Infrastructure and Network Automation services. The team will be operating in various complex environments, including low latency trading, high performance computing, and global WAN technologies. * Oversight and development of monitoring dashboards, responding proactively to alerts with appropriate level of priority. Taking responsibility for continuous improvement of alerting and the overall observability stack * Running post incident reviews finding opportunities to improve the availability and reliability of our infrastructure offerings * Delivery of BAU changes through automation wherever possible, working with trading desk, research and other infrastructure engineering teams in a highly collaborative manner * Perform trend analysis using various data sources aiming to seek out potential issues, improve correlation and finding capacity concerns * Defining SLOs to ensure the high availability of network services and infrastructure * Provide considerable support of network automation and associated tooling such as CI/CD pipelines, orchestration, Ansible, Python, GitOps practices, amongst others * Responsible for releasing into production environments by providing high quality reviews of merges and scheduled pushes of changes/features/capabilities Your present skillset * Experience monitoring and resolving incidents across: * Low Latency LAN: Multicast, BGP, PTP, FPGA, Layer 1 Switching * Datacentre HPC: VXLAN, EVPN, RoCEv2, Leaf/Spine Topology * WAN and Internet /cloud connectivity: MPLS, BGP * Expert troubleshooting skills of network infrastructure and collaborating with vendor support teams when required to perform deep investigation * Good knowledge of infrastructure metric collection and visualisation tooling such as Splunk, Prometheus and Grafana * Clear networking knowledge at Cisco CCNP level either through demonstrable experience, or verifiable qualifications On-Call and out of hours work will be a future requirement of this role.   QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. Your future role within QRT We are seeking a motivated and versatile Production Support Engineer to join the HK office. This permanent role is ideal for candidates who thrive in dynamic environments, are eager to support multiple technology areas (Trading tools or Market Access), and possess a strong drive for both operational excellence and development innovation. Key Responsibilities Production Support (50%) * Provide comprehensive user and system support across all technology streams. * Monitor, maintain, and troubleshoot production systems to ensure stability and reliability, with a particular emphasis on data platforms and processes. * Respond promptly to incidents and service requests, diagnosing and resolving issues affecting data flows, trading applications, and related infrastructure. * Perform daily health checks and validation of trading and data systems before market open, ensuring all components are operational. * Manage and support static and dynamic databases, including troubleshooting data integrity issues and performing routine maintenance. * Coordinate with development and business teams to resolve “pretrade” related issues and implement fixes or enhancements. * Support release management activities, including deployment, verification, and rollback procedures for data and trading applications.  * Maintain and update documentation for operational procedures, incident response, and data workflows. * Ensure compliance with internal controls, regulatory requirements, and best practices for data management and system support. * Participate in root cause analysis and post-incident reviews, focusing on continuous improvement of data stream reliability and performance. * Collaborate with global support teams to share knowledge, escalate issues, and drive resolution of complex data stream problems. * Support evening and weekend operations as required, ensuring critical data and trading systems remain available and performant. Development & Automation (50%) * Design and implement automation tools to streamline operational workflows. * Develop scripts and applications for data quality checks, monitoring, alerting, and recovery processes. * Work on projects involving cloud technologies, CI/CD pipelines, and performance optimization. Required Skills & Experience * 3+ years in a technical support role, ideally within trading/market access * Experience with Python, Bash and PowerShell scripting (with or without Copilot). * Experience with Windows desktop/server and Linux OS administration. * Strong relational database skills (SQL Server, Postgres). * Experience supporting trading platforms and infrastructure. * Strong problem-solving and business analytics capabilities. * Ownership mindset with a commitment to issue resolution. * Excellent written and oral communication skills. Preferred Attributes * Motivated to support diverse technology streams and learn new domains. * Ability to work independently and as part of a global team. * Proactive in identifying opportunities for automation and process improvement. * Comfortable with fast-paced, high-pressure environments. * Experience with AWS/cloud platforms, cloud monitoring and automation * Experience with Crypto asset, Crypto market     QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors. You will join the Core Trading Platform team, which is responsible for the design and operation of QRT’s global electronic trading infrastructure. This team builds and maintains the ultra-low latency systems that underpin real-time trading, managing performance-critical workflows across global markets. You will work closely with developers, traders, and operations to optimise system behaviour, reduce latency, and ensure platform reliability at scale. Build. Break. Investigate. Optimize. Repeat. We're looking for engineers who love understanding how systems really work. Tinkerers. Optimizers. Troubleshooters. Performance sleuths. People who are just as comfortable diving into Linux internals and packet captures as they are writing software to eliminate operational toil. This isn't a traditional support role. You'll operate at the intersection of software engineering, production operations and business workflows, helping keep a fast-moving trading platform running reliably while continuously making it better.   What you'll do: Own production * Take responsibility for the health, stability and performance of critical trading systems. * When things break, you're one of the people everyone wants in the room. * When things don't break, it's often because of something you built. Investigate the unexplained * Chase down complex incidents that span applications, infrastructure, networks and market connectivity. * Become a technical forensic investigator, uncovering root causes that aren't immediately obvious and turning every incident into a learning opportunity. Eliminate toil * If you have to do something twice, you'll probably automate it. * Build tools, workflows and self-service capabilities that make systems easier to operate and engineers more productive. Obsess over reliability * Design better monitoring, observability and alerting. * Measure what matters. * Reduce noise. * Increase signal. * Help us understand our systems before they fail rather than after they fail Understand the business * Our systems exist to support trading. * You'll learn how orders move through the platform, how market data flows, how trading desks operate and why reliability matters to investment performance. Optimize everything * Latency. * Efficiency. * Deployments. * Troubleshooting workflows. * Feedback loops. * Engineering productivity. * Nothing is ever "good enough." What we're looking for You might be a good fit if you: * Enjoy taking things apart to understand how they work * Automatically start troubleshooting when something looks wrong * Find repetitive work deeply irritating and automate it away * Get satisfaction from building reliable systems * Prefer solving root causes instead of treating symptoms * Love learning new technologies and diving into unfamiliar systems * Can communicate clearly during high-pressure production events We're more interested in how you think than the exact technologies you've used, but you'll likely have: * Strong software engineering skills in Python, C++, or another modern programming language * Solid Linux systems knowledge * Understanding of networking fundamentals including TCP/IP and multicast * Experience troubleshooting distributed systems * Familiarity with observability, monitoring and automation tooling * A passion for engineering robust, scalable and operable systems Previous experience in finance or trading is helpful but not required.   Why this role is different Most companies separate developers, operations engineers and production support teams. We don't. You'll join a multi-skilled engineering group that combines software development, production engineering, operational ownership and business understanding. The result is a role with a broad scope, a steep learning curve and the opportunity to have a direct impact on the reliability and performance of a global trading platform.   QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.