Client Operations Specialist

Contentoo

We’re looking for a Senior Customer Success Operations Specialist to join our growing Customer Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need. You’ll work closely with the Customer Operations Teams, Customer Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time. Welcome to Contentoo At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients, including brands like Bynder, Swapfiets, and Sendcloud, with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. What you’ll do: Enterprise client operations * Keep day-to-day operations running smoothly for Enterprise clients * Track workflows, timelines, and deliverables * Help onboard new clients and support their expansion using set processes * Spot any process issues and flag them to the Customer Ops lead Process & implementation * Help roll out new or improved workflows for Enterprise clients * Write clear SOPs to keep work consistent * Support teams as they adopt new workflows * Work closely with Talent, Product, and CS teams to keep things on track Data & tools * Make sure CS data is accurate and up to date * Keep dashboards clear and useful for the CS team and leadership * Manage CS tools: updating playbooks, workflows, and automation features as needed What you’ll bring * You are fluent in English, both verbally and in writing * 3 to 4 years of experience in operations and project management * Experience in designing and implementing successful workflows from scratch * Strong analytical skills and confidence in working with data * Strong organisational skills and attention to detail * Comfortable managing priorities across multiple external and internal stakeholders * You enjoy working in a fast-paced, changing environment * A process-oriented mindset and willingness to document and follow structured workflows * Experience in the marketing, SaaS or agency environments is a plus * You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working. What you’ll get Growth & development * 1-1 Customer Success coaching * Content knowledge classes * CSM career development framework Flexibility & benefits * Hybrid / remote-friendly working * 25 paid holidays * Monthly Alleo budget * Solid pension plan Tools & setup * Laptop of your choice (HP or Mac) * All the office and home-working supplies you need Our culture Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are: * Human — You add value with a personal touch * Authentic — You are open and honest * Inventive — You proactively find ways to do better * Vibrant — You add a splash of colour Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. A day in the life You start the day reviewing Enterprise workflows and coordinating with a Customer Success Manager on the next steps for a client expansion. Later that morning, you update an SOP following a process improvement and align with the Talent team on resource planning. After lunch, you support the implementation of a new Enterprise workflow and help ensure all moving parts are aligned. Before wrapping up, you sync with your manager to review priorities and improvements for the coming weeks. Then you join your fellow Connies on the rooftop terrace to unwind. Sounds good? We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you, diversity of experience matters to us :)

Malt

🪐 Discover our galaxy   Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:   - A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently   Ready to help shape the future of work? Your next chapter starts here! 🪐   At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. Explore your future career  🔭 As our new Client Operations Specialist (Order to Cash) you will join the Client Ops team within the Finance department, reporting to Patricia Legendre. Based in our Paris office, your mission is to take full responsibility for the order-to-cash cycle for our clients in France. You will play a vital role in ensuring financial fluidly and operational excellence as we continue to scale

VML MAP

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.   Are you eager to learn about innovative technologies? Would you like to work with some of the awesome internal tools developed by the Catalyst team (MAP internal product team)? Then you might be just the Application Consultant we are looking for!  WHAT WILL YOUR DAY LOOK LIKE? As our new Application Consultant, you will become part of our growing development team. Here, you will deal with lots of moving pieces and help us build the most effective way to launch marketing campaigns at scale for global brands – focusing on making the process as seamless and efficient as possible for marketers and operations specialists while also activating new technical capabilities. As an Application Consultant you will bridge the gap between technology and marketing strategies. They work closely with clients to understand their business objectives and translate them into technical requirements. They collaborate with developers to ensure the technical solutions align with the client's business goals. More specifically, your tasks include:  * Collaborating effectively within a cross-functional team, partnering with operations and product teams to ensure seamless product delivery and client success. * Driving the successful adoption of Catalyst tools across our client base by leveraging your technical expertise to configure efficient and tailored end-to-end client experiences. * Streamlining client operations by configuring and implementing customized business rules and automations. * Bringing product visions to life by configuring and implementing new features according to provided specifications and designs. * Ensuring the quality and reliability of implementations by rigorously testing configurations and newly developed features. * Proactively identifying, troubleshooting, and resolving technical issues within existing applications, ensuring a seamless user experience. * Collect business requirements by engaging with marketers to translate them into technical specifications * Utilize tools to build data audiences and manage segments while understanding their quality and integrity * Contributing to a culture of continuous improvement by identifying and recommending opportunities to optimize the Catalyst platform and its features. WHO ARE YOU GOING TO WORK WITH? You will join a team of highly skilled developers, architects, data specialists, product managers and project managers who are passionate about building great products and customer experiences together. You will also get to work closely with experts from other technology, creative and client teams.  WHAT DO YOU BRING TO THE TABLE? As a person, you have a team player mindset and an open-minded attitude. You can communicate ideas and technical topics honestly and clearly – also to non-experts – while respecting the views of others on the team.  You are eager to understand and find solutions, allowing you to quickly adapt to changing situations and come up with new ideas. As a strategic thinker, you take into consideration the big picture, and critically assess the projects you're working on, consulting and advising when needed. At the same time, you solve problems in an analytical and pragmatic manner, both independently and as part of the team. Moreover, you have experience with: * Deep understanding of Marketing Operations: Proven understanding and implementation of advanced marketing automation setups, leveraging best practices for optimal performance. * Experience with Salesforce Marketing Cloud is mandatory  * Customer Journey Expertise:  experience crafting and optimizing customer journeys, lifecycle stages, and trigger-based marketing programs that drive engagement and conversions. * Client-Focused Approach: Adept at understanding and adapting to diverse client processes and ways of working, with a track record of delivering tailored technical solutions. * Technical Proficiency: Strong JavaScript programming or alike skills and experience developing client-specific solutions within a marketing automation platform. * Data Management: Experience querying, validating, understanding and using data for developing relevant audiences to communicate or report to A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.  #LI-EMEA About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.