Collections Agent (f/m/d)

Awin

Purpose of Position To ensure timely collection of outstanding invoices and maintain healthy cash flow as well as implement the rules in credit policy.  Please note: As this position sits on a global team, not everyone is able to read, write or speak in Portuguese. Please, submit your CV in English to be fully considered.  Key Tasks * To ensure the timely collections * To manage the customer credit limits * To create healthy communication with customers * To keep the sustainability of Power BI and other reports * To develop the reporting systems via AI. Skills & Expertise * 4 - 7 years credit control background * Power BI * Excel * AI or derivatives * Able to adapt quickly * Able to work independently when necessary * Background in Power BI * Advanced/fluent English Our Offer * Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. * Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions. * Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. * Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers. * Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin’s English language course subsidy. * Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. * Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why   Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

iwoca

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. We’re looking for a Junior Collections Agent (m/f/d) We are looking for a diligent a Collections Agent to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients. The role We are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record. * Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances * Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills * Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers * Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business * Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account * Working closely with Collections Management and the Head of Collections to review and develop recovery strategies * Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved * Ensuring compliance with all appropriate legislation regulatory body guidelines * Adhering to our company policies and procedures * Upholding iwoca’s company reputation at all times * Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process The requirements Essential: * Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use. * A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have: * Nice to have 1 year debt recovery experience, ideally in the commercial/business sector * Empathy, forbearance and professionalism * Strong communication skills, accuracy and confidence * The ability to deal with a variety of challenges, innovate and think on your feet * Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous. The salary We expect to pay from 34.000 € — 46.000 € for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a brilliant place to work: * Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. * Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. The benefits * A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset. * 26 days of vacation a year plus a free day for your birthday. * One-month fully paid sabbatical after 4 years. * Mental health support with direct access to certified psychologists via our partner OpenUp. * iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield. * Access to the gym membership program, €25 for either Fit711 or Urban Sports Club. * €30 contribution towards the Deutschlandticket. * Company Pension with Canada Life. * Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg. * A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice. * Corporate Benefits discounts. * ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day. And to make sure we all keep learning, we offer: * A learning and development budget for everyone, including a book budget. * Learning German budget. * Company-wide talks with internal and external speakers. * Access to learning platforms like Treehouse. Useful links: * See iwoca benefits & policies for detail and some additional benefits. * See iwoca interview welcome pack.

Taxfix

OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.   YOUR CHALLENGE As our Senior Accountant, Operational Finance, you'll be at the core of how Taxfix keeps its financial engine running accurately and at pace — and you'll help shape what that engine looks like next. This is a broad, hands-on accounting role that spans revenue booking and reconciliation, payment operations, collections partner governance, and month-end close across two entities and multiple markets. You'll work closely with our existing Revenue & Close Lead, acting as a strong day-to-day partner and backup across shared processes, while owning your own domains end-to-end. You'll bring accounting rigour to everything you touch — clean audit trails, solid controls, and close-ready documentation — while actively contributing to the team's automation agenda using AI tooling and workflow design. We're an AI-first team, and we mean it — you'll have real space to explore, build, and implement. Reporting to our Senior Manager, Finance Platforms and Transformation, you'll collaborate cross-functionally with Product, Customer Success, Legal, and Data to keep our operational finance function scalable, reliable, and genuinely future-proof. YOUR RESPONSIBILITIES * Book and reconcile revenue monthly across entities, ensuring accuracy, correct period allocation, and audit-ready controls. * Own payment service provider settlement reconciliation across entities — matching settlement files to the ERP, resolving discrepancies, and maintaining clean records. * Monitor AR aging and payment failure resolution, with clear escalation paths documented and followed. * Oversee the automated dunning flow via our billing partner — monitor performance, flag exceptions, and drive continuous improvement. * Manage the relationship with our external debt collection agency — SLAs, KPIs, performance reviews, and handover quality. * Own write-off inputs and bad debt reporting, ensuring recommendations are accurate, timely, and well-supported. * Deliver all owned close inputs on time every month and resolve reconciliation breaks between the billing platform, payment service provider, and ERP within agreed SLAs. * Actively identify manual and error-prone processes and build solutions — workflows, exception monitoring, runbooks, and SOPs. * Contribute to AI-driven initiatives in Finance Operations — exploring and implementing tools and agents that automate or enhance operational workflows. * Act as a strong day-to-day partner and backup to the Revenue & Close Lead, and maintain structured relationships with external partners and internal teams including Product, CS, Legal, and Data. YOUR PROFILE * Solid accounting background with hands-on experience in revenue booking, reconciliation, and month-end close — you understand debits, credits, and why controls matter. * 4–6 years of experience in operational finance, accounting, or AR in a fast-paced, multi-entity environment. * Direct experience with a payment service provider, billing platform, and ERP in an operational finance context — NetSuite experience strongly preferred. * Strong working knowledge of IFRS; familiarity with HGB is a plus. * Experience managing external partners against SLAs and KPIs — you can hold a vendor accountable and run a structured performance review. * Able to independently build and maintain operational reports using SQL and a BI tool such as Looker. * Genuinely excited about AI and its potential in finance — whether already experimenting with tools, automation, or agent building, or actively learning and bringing that curiosity to work every day. * Natural documenter — audit trails, SOPs, and runbooks come instinctively; you leave things cleaner than you found them. * Thrives in a flat, collaborative environment — doesn't need hierarchy to know when to lead, and naturally supports the people around them. * Communicates clearly in English; German is a plus.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.