About Coursera

Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI

era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a

pivotal moment of change. Read more about the combined company by visiting our blog

[https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/].

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning.

Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including

courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered

personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable

instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on

Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science,

technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers.

Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s

most comprehensive skills development platforms.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help

build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive

here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones

— creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to

join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across

Coursera + Udemy, and grow your career, apply below.

Job Overview:

The Coursera Enterprise team serves global organizations, including leading Corporations, Universities, and Governments, who seek

to upskill or reskill their workforce with the world’s best education. The Enterprise team is made up of several functional roles

including: Sales, Sales Development, Customer Success, Channel, Implementation Management, Solution Consulting and Revenue

Strategy & Operations. The teams operate globally.

This is a builder role. You will own the creation and execution of Coursera's India channel program with a primary focus on

hunting, recruiting, and converting channel partners who serve Indian Universities, Government bodies, and Public Sector

Enterprises (PSEs).

You will be tasked to refine the partner led sales and lead processes, identify needed marketing interventions, and then work

directly with our partner sales reps and internal sales reps to drive leads and close deals. In addition, you will be responsible

for analyzing other new business opportunities that might accelerate the enterprise business, providing recommendations on these

opportunities, and closing new partnerships where appropriate.

Enterprise Channel goals:

1. Drive indirect Coursera revenue from channel partners in the University, Government, and PSE sectors in India

2. Hunt, recruit, and activate Tier II partners who have existing relationships and access to university leadership &

administration, state/central government education departments, and PSE L&D/HR/CIO functions

3. Facilitate partnerships to deliver direct sales opportunities

4. Reduce friction for our direct teams to sell via partnerships

Responsibilities:

Proactively identify, target, and recruit new (including Tier II) channel partners across India including education resellers,

university IT/ERP vendors, government-empaneled IT integrators, training institutes with institutional reach, and vendors

servicing public sector clients

Develop a partner identification playbook for each segment (University, Government, PSE)
Build partner enablement infrastructure: sales playbooks, product training, certification tracks, demo environments, co-branded

collateral, and deal registration processes

Own the partner compliance framework to ensure all partners meet Coursera's contractual, data privacy, branding, and reporting

standards

Track and analyze partner performance metrics to optimize channel effectiveness and ROI
Ensure partner business plans are developed and conduct regular/quarterly partner business reviews to review performance
Work cross functionally to resolve partner issues and ensure exceptional partner experience
Negotiate partnership agreements and commercial terms that drive mutual value and growth
Develop co-sell partnership focused in India - Co-Sell partnerships align go to market strategies for Coursera’s direct sales

force and our partners where we can provide joint value to customers

Coordinate with Coursera's internal Implementation Management and Solution Consulting teams to support and identify

opportunities for partners to deliver additional value added services

Work with Coursera Enterprise & Partner Marketing to develop joint marketing programs to advance channel strategies
Evaluate new partnership opportunities, providing guidance to enterprise leadership
Lead executive level discussions with partners and prospects to mutually define the winning partnerships.

Basic Qualifications:

At least 10+ years of related experience in technology partner management/sales, business development, or consulting
Experience setting up and managing successful joint sales and go to market engagements
Experience working with enterprise sales organizations and familiar with enterprise technology sales engagement models
Strong enterprise selling and client relationship skills, and demonstrated success in establishing and managing partner

relationships

Experience selling into or partnering with organizations that serve Indian Government, Universities, or PSEs with understanding

of procurement processes (GeM, tenders, empanelment)

Preferred Qualifications:

Experience working with partners primarily focused in India
Experience supporting marketing efforts or closely working with marketing teams to achieve goals
Comfort operating in ambiguous, early-stage environments with limited support infrastructure

If this opportunity interests you, you might like these courses on Coursera:

Foundations of Business Strategy [https://www.coursera.org/learn/foundations-business-strategy]
Successful Negotiation: Essential Strategies and Skill [https://www.coursera.org/learn/negotiation-skills]

#LI-SG1

For more information about how Coursera collects and uses your personal information, please see our Global Applicant Privacy

Notice

[https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.docx%20(1).pdf].

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email

addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications

directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.

[https://forms.gle/Mb8UktwuaJAukb3H7]

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified

applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at

recruiting@coursera.org.

Role

Channel Sales Manager - India (Delhi NCR/Hyderabad/Bengaluru)

Tags for this job

Other

Similar Jobs

Supervisor - Managed Services

New Era Technology•India

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together JOB DESCRIPTION – SUPERVISOR, MANAGED SERVICES Location: India Employment Type: Full-Time ABOUT THE ROLE We are looking for an experienced and customer-focused Supervisor – Managed Services to lead a team of Support Analysts delivering world-class technical support to our Managed Services clients. In this role, you will be responsible for providing day-to-day leadership, mentoring team members, driving operational excellence, managing escalations, improving support processes, and ensuring outstanding customer satisfaction. If you're passionate about people leadership, service delivery, and technical support, we'd love to hear from you. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES TEAM LEADERSHIP * Lead, coach, and mentor a team of Support Analysts. * Conduct regular one-on-one meetings, performance reviews, and coaching sessions. * Identify training needs and support the technical and professional development of team members. * Participate in hiring, onboarding, and performance management activities. * Foster a collaborative, customer-centric, and high-performing team culture. SERVICE DELIVERY * Oversee daily support operations across phone (ACD), ticketing, and customer support channels. * Ensure timely resolution of incidents and service requests while meeting SLA commitments. * Handle complex technical issues and customer escalations. * Collaborate with Managed Services teams and external clients to resolve critical incidents. * Assist the Service Delivery Manager with scheduling and ensuring adequate support coverage. PROCESS & QUALITY MANAGEMENT * Develop and continuously improve support processes, procedures, and escalation standards. * Perform regular quality audits of customer calls and support tickets. * Ensure accurate documentation of incidents, troubleshooting activities, and resolutions. * Review and create Knowledge Base articles and technical documentation. * Drive continuous improvement initiatives to enhance operational efficiency. CUSTOMER EXPERIENCE * Deliver exceptional customer service and promote a customer-first culture. * Provide technical guidance and troubleshooting support to team members. * Act as the escalation point for high-priority customer issues. * Build strong relationships with internal stakeholders and external customers. ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED QUALIFICATIONS * Associate Degree (2-year degree) or equivalent work experience. * 2–5 years of experience in a Help Desk, Service Desk, Technical Support, or Managed Services environment. * Minimum 1–2 years supporting end users in a reactive IT support environment. * Prior Team Lead or Supervisory experience is highly preferred. * Experience supporting enterprise customers is an added advantage. ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED SKILLS * Strong leadership and people management skills. * Excellent troubleshooting and analytical abilities. * Outstanding verbal and written communication skills. * Customer-focused with a strong sense of ownership. * Experience working in a fast-paced, high-volume support environment. * Knowledge of ITSM/ticketing systems and call tracking tools. * Experience with Knowledge Base management and documentation. * Ability to prioritize multiple tasks while maintaining service quality. * Strong organizational and problem-solving skills. ---------------------------------------------------------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS * Previous experience leading Service Desk or Managed Services teams. * ITIL Foundation Certification is a plus. * Experience with quality audits and process improvement initiatives. * Exposure to multi-client Managed Services environments APPLY NOW If you're passionate about leading technical support teams and delivering exceptional customer experiences, we'd love to hear from you! 📧 Please share your updated resume with ruchitha.kalamarla@neweratech.com Join us and be part of a team that's committed to delivering excellence every day. New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/ [https://www.neweratech.com/us/privacy-policy/] We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com [privacy@neweratech.com] .

Deadline: Aug 22Posted: Jul 23

Other

CDET Project Manager (Collaboration & Digital Enablement Technology)

New Era Technology•India

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together CDET PROJECT MANAGER (COLLABORATION & DIGITAL ENABLEMENT TECHNOLOGY) Location: Bangalore (Work from Client Location) Employment Type: Full-Time / Permanent ABOUT THE ROLE New Era Technology is looking for an experienced CDET Project Manager to support one of our global enterprise clients by managing the successful transition of Collaboration & Digital Enablement Technology (CDET) projects into operational support. This role is responsible for coordinating project turnover, overseeing witness testing, user acceptance testing (UAT), stakeholder engagement, technical documentation, vendor coordination, and multimedia technology deployments across the APAC region. The ideal candidate should possess strong project management skills, technical knowledge of enterprise Audio Visual (AV) and Collaboration technologies, and experience working with cross-functional teams in a global environment. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES PROJECT DELIVERY & TRANSITION * Manage the end-to-end turnover of Collaboration & Digital Enablement Technology (CDET) projects into Operations. * Coordinate witness testing, User Acceptance Testing (UAT), project sign-offs, and operational handovers. * Ensure project deliverables meet quality standards before transition to support teams. * Track project progress, risks, remediation activities, and deployment milestones. STAKEHOLDER MANAGEMENT * Act as the primary point of contact for business stakeholders, Workplace Services teams, and end users regarding multimedia and collaboration technology projects. * Conduct regular project reviews, status meetings, and stakeholder updates. * Deliver end-user training and knowledge transfer sessions on newly deployed technologies. * Build strong relationships with business users, technology teams, and operations teams. MULTIMEDIA & AV SOLUTIONS * Serve as the Subject Matter Expert (SME) for enterprise multimedia and collaboration solutions. * Advise stakeholders on standard AV solutions and enterprise technology standards. * Review and approve vendor-proposed technical solutions where applicable. * Support solution design for meeting rooms, collaboration spaces, digital signage, IPTV, and workplace technologies. VENDOR & DEPLOYMENT MANAGEMENT * Coordinate with implementation partners and vendors throughout the project lifecycle. * Conduct site surveys and validate deployment readiness. * Manage quotations, implementation schedules, and deployment activities. * Evaluate vendor performance and participate in post-project reviews. TECHNICAL DOCUMENTATION & GOVERNANCE * Prepare technical documentation, SOPs, deployment guides, operational manuals, and support documentation. * Maintain project dashboards, trackers, reports, and forecasting workbooks. * Ensure project documentation is complete before operational handover. * Support service review reporting and operational readiness assessments. TECHNICAL ADMINISTRATION * Administer enterprise multimedia inventory and asset management tools. * Configure and prepare multimedia devices including: * Digital Signage Players * IPTV Receivers * Collaboration Room Equipment * Network-enabled AV Devices * Coordinate IP allocation, patching schedules, and device provisioning. * Identify and resolve inventory or configuration discrepancies. CONTINUOUS IMPROVEMENT * Participate in proof-of-concept (POC) initiatives for new collaboration technologies. * Support remediation teams in resolving complex technical issues. * Identify process improvements and contribute to operational excellence. * Ensure compliance with enterprise standards, governance, and best practices. ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED SKILLS & EXPERIENCE * 6–10 years of experience in Project Management, AV Technologies, Workplace Technology, or Unified Communications. * Experience managing enterprise multimedia, collaboration, or workplace technology projects. * Strong understanding of Audio Visual systems, Digital Signage, IPTV, and collaboration platforms. * Experience coordinating User Acceptance Testing (UAT), operational handovers, and project transitions. * Strong stakeholder, vendor, and customer management skills. * Excellent documentation, reporting, and project coordination abilities. * Experience working in enterprise or global delivery environments. * Strong analytical, organizational, and problem-solving skills. ---------------------------------------------------------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS * Experience supporting Banking, Financial Services, or other enterprise environments. * Knowledge of enterprise AV standards, workplace technologies, and IT infrastructure. * Familiarity with project management methodologies (Waterfall, Agile, Hybrid). * Experience working with ServiceNow, SharePoint, Microsoft Project, Excel, or similar tools. * Exposure to enterprise asset management and multimedia inventory systems is an advantage. ---------------------------------------------------------------------------------------------------------------------------------- EDUCATIONAL QUALIFICATION * Bachelor's Degree in Engineering, Information Technology, Electronics, Computer Science, or a related discipline. * Project Management, AVIXA CTS, ITIL, PMP, or equivalent certification is an added advantage. ---------------------------------------------------------------------------------------------------------------------------------- WHY JOIN NEW ERA TECHNOLOGY? * Permanent opportunity with a leading global technology organization. * Work with one of the world's largest enterprise clients. * Exposure to enterprise collaboration, workplace technology, and digital transformation initiatives. * Opportunity to work on cutting-edge AV and Unified Communications projects across the APAC region. * Collaborative environment with excellent career growth opportunities. ---------------------------------------------------------------------------------------------------------------------------------- INTERESTED? Please share your updated resume with: sarika.vinayak@neweratech.com [sarika.vinayak@neweratech.com] ruchitha.kalamarla@neweratech.com [ruchitha.kalamarla@neweratech.com] New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/ [https://www.neweratech.com/us/privacy-policy/] We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com [privacy@neweratech.com] .

Deadline: Aug 29Posted: Jul 30

Other

Senior IT Project Manager (Real Estate & Infrastructure Projects)

New Era Technology•India

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SENIOR IT PROJECT MANAGER (REAL ESTATE & INFRASTRUCTURE PROJECTS) Location: Bangalore (Work from Client Location) Employment Type: Full-Time / Permanent ABOUT THE ROLE New Era Technology is hiring a Senior IT Project Manager to lead large-scale IT Infrastructure, Workplace Technology, Network, and Corporate Real Estate projects for one of our global enterprise clients. This role is ideal for an experienced Project Manager with a proven track record of delivering complex office build-outs, technology infrastructure deployments, office relocations, workplace transformation, and end-user technology projects across regional/global environments. The successful candidate will manage the complete project lifecycle—from project initiation, business case development, planning, budgeting, governance, and execution through technology deployment, user migration, and project closure. You will collaborate with Corporate Real Estate teams, technology workstreams, business stakeholders, vendors, and executive leadership to deliver high-quality projects on time and within budget. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES PROJECT LEADERSHIP * Lead end-to-end delivery of enterprise IT infrastructure and workplace technology projects. * Manage multiple concurrent, high-value projects across regional business units. * Define project scope, objectives, timelines, deliverables, governance, and success criteria. * Develop project charters, business cases, schedules, and implementation plans. INFRASTRUCTURE & WORKPLACE PROJECTS * Manage Corporate Real Estate technology initiatives including: * Office Build-outs * Office Relocations * Workplace Modernization * Network Infrastructure Deployments * End User Computing Projects * Audio Visual & Collaboration Technologies * Coordinate technology readiness for new office launches and workplace transformations. FINANCIAL & BUDGET MANAGEMENT * Develop project budgets and financial forecasts. * Manage project costs, procurement, forecasting, and financial governance. * Track project financial performance throughout the lifecycle. * Support business case development and Total Cost of Ownership (TCO) analysis. STAKEHOLDER & VENDOR MANAGEMENT * Build strong relationships with business leaders, Corporate Real Estate teams, technology teams, and vendors. * Act as the single point of contact for project risks, issues, escalations, and executive communications. * Manage third-party vendors, consultants, and implementation partners. * Facilitate steering committee meetings and executive project reviews. PROJECT GOVERNANCE * Ensure adherence to project management methodologies, standards, and governance. * Monitor project schedules, milestones, dependencies, risks, and quality. * Prepare executive dashboards, reports, KPIs, scorecards, and status updates. * Drive project controls, documentation, and compliance. RISK & CHANGE MANAGEMENT * Identify and mitigate project risks and issues. * Manage project scope, change requests, and dependency planning. * Escalate critical issues and recommend mitigation strategies. * Ensure compliance with organizational standards and governance requirements. TEAM LEADERSHIP * Lead cross-functional project teams across multiple geographies. * Coordinate internal teams, external partners, consultants, and vendors. * Foster collaboration, accountability, and continuous improvement. * Mentor project team members and promote delivery excellence. ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED SKILLS & EXPERIENCE * 7+ years of IT Project Management experience delivering enterprise technology projects. * Strong experience managing Real Estate, Office Build-out, Workplace Technology, Infrastructure, or Network projects. * Proven experience delivering large-scale, complex enterprise projects. * Expertise in project planning, scheduling, budgeting, forecasting, and governance. * Experience managing geographically distributed teams and multiple stakeholders. * Strong vendor and contract management experience. * Excellent leadership, communication, negotiation, and stakeholder management skills. * Experience with Microsoft Project, ServiceNow, Clarity, Excel, and project reporting tools. * Strong knowledge of project lifecycle methodologies, risk management, and financial governance. ---------------------------------------------------------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS * Experience within Banking, Financial Services, or highly regulated enterprise environments. * PMP, PRINCE2, Agile, or equivalent Project Management certification. * Knowledge of Permit to Build (PTB) and Permit to Operate (PTO) processes. * Experience delivering multi-million-dollar infrastructure transformation projects. * Exposure to Agile project delivery methodologies is an advantage. ---------------------------------------------------------------------------------------------------------------------------------- EDUCATIONAL QUALIFICATION * Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline. * PMP / PRINCE2 certification preferred. ---------------------------------------------------------------------------------------------------------------------------------- WHY JOIN NEW ERA TECHNOLOGY? * Permanent opportunity with a leading global technology organization. * Work with one of the world's largest enterprise clients. * Lead high-impact workplace transformation and infrastructure modernization programs. * Collaborate with global teams across multiple regions. * Excellent opportunities for career growth and exposure to enterprise-scale technology initiatives. ---------------------------------------------------------------------------------------------------------------------------------- INTERESTED? Please share your updated resume with bhargavi.chegireddy@neweratech.com [bhargavi.chegireddy@neweratech.com] New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/ [https://www.neweratech.com/us/privacy-policy/] We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com [privacy@neweratech.com] .

Deadline: Aug 29Posted: Jul 30

Other