IT Workplace Operations Engineer

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM:  The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions ABOUT THE ROLE:  As IT Workplace Operations Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. This role is both hands-on and strategic. You’ll take an active role in technical execution, guiding a high performing team that supports our employees across locations. You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also driving automation, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote. * Manage IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery * Provide hands-on support for IT service management processes, including incident, request , problem, and change management (aligned with ITIL or similar frameworks) * Mentor and develop a high-performing IT Operations team, providing guidance  and fostering a culture of continuous improvements and collaboration. * Manage IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance * Oversee IT asset management, including procurement, life cycle tracking, provisioning, and secure decommissioning of devices and IT resources * Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams * Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements * Drive automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations * Participate in the on-call rotation to provide after-hours technical support as required * Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements WHAT WE ARE LOOKING FOR:  * 4+ years of hands-on experience in IT Operations Engineering. * Proven track record in IT Operations across engineering, support, and site services, ensuring reliability and efficiency at scale * Strong experience in implementing ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery * Skilled in balancing day-to-day operational demands with long-term strategic improvements including automation and process optimisation * Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf, Github and Terraform, with focus on Infrastructure as Code(IaC) * Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations * Adept at building clear workflows, documentation, and accountability frameworks to transition teams from reactive to proactive operations * Effective communicator with both technical teams and executive stakeholders, translating operational metrics into business impact * Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations WHAT YOU’LL GET IN RETURN:  * Competitive Compensation -  competitive salary and share options * Time Off – Generous annual leave on top of bank holidays. * Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. * Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. * Health Insurance – Private family insurance with additional OPD coverage and top-up options. * Life & Accident Cover – Comprehensive accidental and life insurance protection. * Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. * Volunteering & Development Days – Paid days annually for volunteering or personal growth. * Learning & Development – Annual budget for books, courses, coaching, and more. * WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. * Home Office Setup – Contribution towards setting up your home office * Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. * Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent). TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM:  The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions ABOUT THE ROLE:  As an Senior Network Engineer Engineer, you will own and evolve our global endpoint, workplace, and corporate network technology ecosystem. This role focuses on delivering a secure, scalable, and seamless employee experience by leading the design, deployment, and optimization of device management, collaboration platforms, endpoint security, and corporate networking.You will work at the intersection of IT, Security, Networking, and Employee Experience, ensuring our digital workplace aligns with Zero Trust principles and modern cloud-first architectures. As Newtwork Engineer you will * Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments. * Own and evolve the corporate network engineering stack, including wired and wireless networks across global office locations. * Design, deploy, and operate cloud-managed networking solutions such as Cisco Meraki and Juniper Mist, covering access points, switches, firewalls, and SD-WAN. * Architect and maintain secure office networking (VLANs, routing, switching, QoS, VPNs, and high-availability designs). * Partner closely with Information Security to implement Zero Trust controls, including Device Trust, Network Trust, NAC, ZTNA, secure Wi-Fi (802.1X), DLP, CASB, and Secure Web Gateways (SWGs). * Lead office network lifecycle management including new office builds, expansions, refreshes, and decommissioning. * Monitor, analyze, and optimize network and endpoint performance using telemetry and analytics from Meraki, Mist, and endpoint management platforms. * Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) to scale device, network, and policy management. * Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access. * Define standards and drive consistency across device provisioning, compliance, patching, onboarding, and offboarding. * Act as the technical lead for workplace IT and networking initiatives, mentoring team members and serving as the final escalation point for complex endpoint and network issues. WHAT WE ARE LOOKING FOR: * 5+ years of experience in workplace IT, MDM, corporate networking, and SaaS administration, with 2+ years in a technical lead or senior engineer role. * Deep, hands-on expertise with Microsoft Intune, Jamf Pro, and device management across macOS and Windows. * Strong experience with enterprise networking platforms such as Cisco Meraki and/or Juniper Mist, including Wi-Fi, switching, firewalls, and SD-WAN. * Solid foundation in network engineering fundamentals (TCP/IP, DNS, DHCP, routing, switching, wireless design, and troubleshooting). * Proven experience implementing Zero Trust architectures, including Device Trust, Network Trust, conditional access, and identity-aware networking. * Comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to automate and standardize infrastructure. * Experience delivering and supporting modern office network environments optimized for cloud-first and hybrid work models. * Strong cross-functional collaborator who works effectively with Security, HR, Facilities, and IT Operations. * Thrive in fast-paced environments and enjoy building reliable, scalable systems that improve employee experience and operational efficiency. WHAT YOU’LL GET IN RETURN: * Competitive Compensation -  competitive salary and share options * Time Off – Generous annual leave on top of bank holidays. * Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. * Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. * Health Insurance – Private family insurance with additional OPD coverage and top-up options. * Life & Accident Cover – Comprehensive accidental and life insurance protection. * Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. * Volunteering & Development Days – Paid days annually for volunteering or personal growth. * Learning & Development – Annual budget for books, courses, coaching, and more. * WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. * Home Office Setup – Contribution towards setting up your home office * Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. * Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent). TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: Ongoing Monitoring is building the capabilities Tide needs to detect, prevent and manage financial crime, fraud and risk across the member lifecycle. Within Ongoing Monitoring, we are creating a new Acquiring Fraud & Risk team as part of the Ongoing Monitoring team. This team will focus on protecting Tide’s growing Merchant Acquiring business by reducing acquiring fraud, chargeback losses and operational risk across card-present and card-not-present payment journeys. Merchant Acquiring is a fast-growing product within Tide. We are on a mission to provide the simplest and easiest ways for our members to get paid. As we scale Acquiring globally, we need strong monitoring capabilities that protect Tide from avoidable losses while keeping the experience smooth for genuine members. ABOUT THE ROLE: As Senior Product Manager for Ongoing Monitoring Acquiring Fraud & Risk, you will own the roadmap for Tide’s acquiring transaction risk monitoring capabilities. Working closely with Engineering, Data Science, Fraud Operations, Risk and Acquiring Product teams, you will build and scale real-time monitoring solutions using rules engines, machine learning models and Agentic AI to reduce fraud losses, improve chargeback outcomes and manage Tide’s acquiring risk exposure across card-present and card-not-present payment journeys. Product Management and Product Development You will be responsible for: * Owning and independently defining the product strategy, vision and roadmap for acquiring fraud and risk monitoring within Ongoing Monitoring * Building scalable monitoring capabilities across card-present and card-not-present acquiring journeys * Working with Engineering and Data Science teams to define and deliver real-time rules, risk signals, machine learning models and decisioning workflows * Having end-to-end ownership of the acquiring fraud and risk monitoring product development lifecycle * Prioritising product work based on risk reduction, commercial impact, operational effort, member experience and technical feasibility * Creating clear product narratives for senior stakeholders across Product, Risk, Operations, Finance and Commercial teams Data-Driven Product Development & Acquiring Fraud Reduction You will be responsible for: * Using data to identify acquiring fraud patterns, merchant behaviour, loss drivers and control gaps * Developing product capabilities that actively reduce acquiring fraud losses and help keep Tide within relevant card scheme thresholds * Establishing and monitoring performance metrics such as fraud loss rate, chargeback rate, scheme exposure, false positive rate and operational efficiency * Running experiments and targeted control changes to improve fraud prevention while minimising friction for genuine members * Working with Finance, Risk and Operations teams to quantify the commercial impact of fraud and risk controls Chargeback Management and Operational Risk You will be responsible for: * Building product capabilities that improve chargeback prevention, monitoring, handling and recovery outcomes * Working with Operations to improve case management workflows, review quality and operational efficiency * Improving visibility of chargeback drivers, merchant risk profiles and recovery performance * Helping Tide reduce avoidable losses where chargebacks arrive after funds have already been settled to merchants * Tracking and improving metrics such as recovery rate, chargeback handling time, operational cost per case and manual review effort AI, Automation and Risk Decisioning You will be responsible for: * Identifying opportunities to use Agentic AI and automation to improve acquiring fraud and risk operations * Working with Engineering and Data Science teams to build scalable, explainable and measurable AI-supported risk decisioning capabilities * Improving the speed, consistency and quality of acquiring risk reviews * Increasing automation where manual review adds cost without improving risk outcomes WHAT WE ARE LOOKING FOR: You are an experienced Product Manager with strong acquiring risk knowledge. You understand the commercial reality of fraud, chargebacks, scheme exposure and operational handling in a live acquiring environment. You are comfortable working with complex data, real-time payment flows, operational teams and senior stakeholders. You can turn messy risk problems into clear product priorities and measurable outcomes. You will have worked in an acquiring bank, PSP, payments company, fintech, or in a large merchant with its own acquiring or payments risk team. You understand how acquiring fraud and chargebacks affect growth, margin quality, scheme standing and operational cost. * You have strong product management experience, ideally 4+ years, with direct experience in acquiring risk, merchant risk, payment fraud, transaction monitoring or chargeback management * You have experience working in an acquiring bank, PSP, payments company, fintech, or a large merchant with an established acquiring risk function * You have a proven track record of actively reducing acquiring fraud, chargeback losses or merchant risk exposure * You understand card-present and card-not-present acquiring journeys, including the different risk patterns across online, remote and in-person payments * You have experience working with real-time rules engines, fraud monitoring systems, machine learning models, case management tools or risk operations workflows * You are confident using data to identify loss drivers, prioritise interventions and measure control effectiveness * You are comfortable working with Engineering, Data Science, Risk, Operations, Finance and Commercial teams * You understand the balance between reducing risk and protecting the experience for genuine members * You are pragmatic, organised and able to lead cross-functional delivery in a fast-moving environment * You can communicate clearly with senior stakeholders and turn complex fraud and risk topics into simple commercial decisions * You have a passion for solving members’ and agents’ pain points, coupled with your ability to apply product design thinking which sets you apart BONUS * Experience with Visa, Mastercard or other card scheme monitoring programmes * Experience with chargeback prevention, representment, recovery workflows or negative balance management * Experience building AI or Agentic AI capabilities for fraud operations, risk review, case handling or operational decision support * Experience working across multiple markets or with global acquiring products * Experience in SME banking, fintech, payments or financial services WHAT YOU’LL GET IN RETURN:  * Competitive Compensation -  competitive salary and share options * Time Off – Generous annual leave on top of bank holidays. * Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. * Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. * Health Insurance – Private family insurance with additional OPD coverage and top-up options. * Life & Accident Cover – Comprehensive accidental and life insurance protection. * Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. * Volunteering & Development Days – Paid days annually for volunteering or personal growth. * Learning & Development – Annual budget for books, courses, coaching, and more. * WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. * Home Office Setup – Contribution towards setting up your home office * Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. * Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent). TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.