Regional Operations Manager, Premium Support

Polestar

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a detailed, innovative, and hands-on professional to lead and develop our pre-owned, remarketing, and fleet operations in Canada. This role plays a critical part in maximizing vehicle value across the full vehicle lifecycle, driving operational excellence, and delivering a premium experience for our Polestar Space partners and fleet customers across the Canadian market. Let us describe the challenge we offer As Sales Manager, Fleet Operations, Pre-Owned & Remarketing – Canada, you will be responsible for developing, managing, and continuously optimizing Polestar’s Pre-Owned, Certified Pre-Owned (CPO), remarketing, and fleet vehicle operations in Canada. You will oversee day-to-day operations for company fleet vehicles, commercial and corporate fleet sales, off-lease returns, and rental vehicles, while defining processes, pricing strategies, and performance management to support Polestar Canada’s growth ambitions. You will work collaboratively with internal teams (Sales Operations, Regional Operations, Financial Services, and Marketing), Polestar Spaces, auction partners, logistics providers, and title management companies to ensure efficient execution, regulatory compliance, strong financial performance, and a best-in-class customer and dealer experience. This position is based in our Mascouche, QC headquarters and reports to the Head of Sales. What you’ll do • Support corporate and commercial fleet sales programs, including lifecycle planning and pricing strategy. • Manage the remarketing of company-owned vehicles, fleet vehicles, off-lease returns, and rental vehicles. • Develop and enhance Pre-Owned and Certified Pre Owned (CPO) programs. • Set and adjust vehicle pricing based on Canadian market trends and KPIs. • Manage inventory for retail, wholesale, and fleet allocation. • Oversee inspections, auctions, logistics, and title transfer processes. • Maintain vendor, auction, and fleet partner relationships. • Monitor KPIs and provide insights to leadership. • Collaborate with Polestar Spaces and Regional Operations. • Work with Polestar Financial Services and external partners on remarketing initiatives. • Perform ad hoc analysis on portfolio performance and residual values. • Develop customer-facing CPO and fleet offers. • Support marketing campaigns and budget management. • Improve operational processes and scalability. • Provide operational support to Polestar Spaces and fleet partners. Who you are • Bachelor’s degree in business or related field. • 5+ years of experience in automotive pre-owned, remarketing, wholesale, or OEM fleet operations. • Strong understanding of fleet sales models and vehicle lifecycle management. • Experience with Certified Pre-Owned programs. • Familiarity with Canadian automotive digital platforms. • Strong analytical and organizational skills. • Knowledge of residual values (ALG, CBB). • Excellent communication skills; French is an asset. • Solutions-driven and adaptable mindset. Polestar – the guiding star We are an electric performance brand, determined to improve the society we live in. Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient, and entertaining. In Polestar’s future, there is no room for shortcuts, excuses, or compromises. We are all in, dedicated to our ambition—guiding our industry forward through pure, progressive performance.

Blacklane

The Senior Operations Manager, South + LATAM is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners across the region. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability. The role requires a strong commercial mindset, excellent stakeholder management, and the ability to lead through complexity in a dynamic, fast-paced environment. YOUR CHALLENGE: MARKET OPERATIONS & STRATEGY * Design and implement strategies for supply partnerships across South + LATAM to ensure guests are served with the best possible quality at an optimized cost level. * Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability across the region, translating KPIs into clear operational actions. * Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. * Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation. * Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions. * Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements. * Contribute to shaping the broader global supply strategy through regional insights and recommendations. PROCESS IMPROVEMENT * Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges. * Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making. * Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. * Identify scalable ways of working that improve consistency, responsiveness, and partner experience across the region. PARTNER & MARKET ENGAGEMENT * Build and nurture long-term strategic relationships with supply and corporate partners across South + LATAM. * Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions. * Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. * Act as a senior regional voice for operational priorities, market realities, and opportunities for growth. TEAM DEVELOPMENT * Grow, lead, and develop a team managing the chauffeur supply side across the region. * Build strong analytical and relationship management capabilities within the team. * Enable clear data storytelling, accountability, and performance ownership across markets. * Foster a high-performance culture grounded in collaboration, ownership, and continuous improvement.  ABOUT YOU: * 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment. * Strong understanding of partnership management and relationship-driven business models. * Highly analytical, with the ability to interpret supply and demand dynamics and translate data into action. * Experience managing KPIs, margin performance, and operational roadmaps. * Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders. * Strong negotiation skills, with the ability to structure win-win outcomes while protecting commercial performance. * Comfortable operating in uncertain and rapidly changing market environments. * Experience leading and developing teams. * Ability to communicate insights clearly through data storytelling. * Fluency in English and Spanish is required; additional regional language skills are a strong plus. * Willingness to travel regularly, approximately 25–40%. WHY THIS ROLE IS EXCITING This role sits at the intersection of strategy, commercial ownership, and on-the-ground operations. The person joining will help shape regional supply partnerships, own pricing and margin performance, and work closely with cross-functional teams to drive operational excellence and sustainable growth across South + LATAM. ABOUT BLACKLANE Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. OUR COMPANY CULTURE & VALUES  Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.   * Care - We are invested in each other's well-being and professional growth.  * Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery. * Excellence - We understand our customers so we can exceed expectations.  We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life. We welcome and actively support employees to create or join the communities that are important to them. WHY JOIN US IN A BLACKLANE ON THE FAST LANE? 💙 100% employer-paid medical insurance premium for you and your dependents (plus dental & vision) 💸 401(k) with 1:1 employer match up to 5% 🛡️ Company‑paid life insurance coverage (50,000 USD) 🌴 20 vacation days per year, increasing with tenure 💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub 🏢 Access to a co‑working spaces to connect with other Blacklaners; available in LA, Miami and NY 🎓 Continuous learning through LinkedIn learning and L&D budget 🚀Fair pay and benefits tailored to local markets 🏆 Long-term incentive scheme 🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective. Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect! We place great value on equal opportunities. Therefore, we welcome everyone to apply!   Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam-relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process. The salary range for this role is $87 000– $131 000 base salary per year. Actual compensation will be determined based on experience, skills, and location. (Please note the target salary for this role is between $87 000 – $109 000) Florida Salary Range $87,000—$131,000 USD

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way. This role brings together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing. Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. The RVP leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role is key to making that proactive shift real for paying customers, turning premium support from a faster ticket queue into a measurable lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed that was not possible before. We are actively building the AI-augmented engagement model the team runs on; the RVP is expected to continue to build and evolve the playbook as the technology and the tooling mature. Both the leader and the team operate AI-natively in how they engage customers, manage workloads, and deliver value. RESPONSIBILITIES Serving Customers * Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. * Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. * Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues. * Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends, with shared accountability when paid customers need both arms of support working in concert. * Partner with Snowflake field teams on post-go-live consumption health, proactively identifying workloads at risk of stalled adoption, blockers limiting consumption growth, and architectural opportunities to expand value, mobilizing the DSE team on the path to resolution. * Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required. Owning the Sales Cycle for Paid Support Programs * Own the regional sales cycle for paid support programs by partnering with Snowflake Regional Sales VPs and Solutions Engineering Directors to position the right paid support program with each customer based on their workload profile, criticality, and growth trajectory. * Lead the Go-to-Market motion for paid support in the assigned region, including attach to net-new deals, expansion within the existing customer base, and conversion at renewal. * Engage directly with customers and Sales counterparts to articulate the value of paid support, scope the right program fit, and influence the support component of the commercial proposal. (Production delivery sits with the DSE team post-sale; this engagement is positioning, not pre-sales technical discovery.) * Define and operationalize the Solutions Engineering/FDE/Engineering Solutions/Service Delivery-to-DSE handoff: a documented model for transferring technical and account context from pre-sales and custom engagements into post-sales production support without a dropped baton. * Communicate pipeline activity to Global Support leadership and to regional Sales leaders frequently; leverage executives appropriately and strategically to gain alignment and overcome customer objections. * Accountable for regional revenue targets for paid support programs. Practice Readiness * Build, hire, and lead the regional Priority Support team, including Designated Support Engineers, front-line managers, and any specialist roles needed to scale post-sales production support. * Recruit and develop talent who can grow with the function; coach front-line managers in advisory engagement, executive presence, and commercial fluency. * Communicate pipeline activity and forward demand to Resource Management and Delivery to ensure visibility into upcoming DSE coverage needs. * Establish operating cadence: weekly forecast, monthly business review, quarterly customer outcome review with regional Sales VPs. * Proactively contribute to the development of paid support program policies, procedures, pricing input, and packaging signal back to Global Support leadership and Revenue Operations. * Monitor team performance; provide coaching, counseling, and motivation to maximize delivery quality and commercial outcomes. * Lead the DSE team as an AI-native function: set the standard for AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights at scale. Build a team that uses AI fluently in everyday delivery, not as a side project. Technical Expertise * Demonstrate detailed Snowflake product knowledge: vision, platform architecture, and the technical use cases customers run on Snowflake at scale. * Understand the technical complexities of the modern data and AI cloud, the competitive environment, and confidently address customer concerns about adoption, migration, performance, and cost. * Provide strong consultative skills and a clear understanding of paid support engagement models: what each program delivers post-sale, where the value lands for customers, and how to position the right fit. REQUIREMENTS On Day One We Will Expect You To Have: * Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either (a) leading a paid support, premium services, designated technical advisory, or signature success-style organization, OR (b) selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales Architect, Specialist Sales, Customer Engineering). Either path qualifies. * Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal in a customer-facing function (e.g., Sales Engineering, Professional Services, Premium Support). You can read a forecast and run a deal review. * 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment; demonstrated ability to coach front-line managers. * Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space. * Experience selling and positioning technical solutions to enterprise customers and managing to commercial targets while working closely with cross-functional teams: sales, pre-sales, legal, marketing, finance, and product. * Comfort operating inside transformation: you have moved a team from one operating model to another (e.g., reactive to proactive, cost center to revenue contributor) and can talk specifically about what worked and what did not, OR you have been part of a transformation as a senior individual contributor and can articulate how you would lead one. * Executive-level communication and customer-facing presence; confident presenting both technical solutions and business impact to C-level customer audiences. * Comfortable with Salesforce or other leading CRM tools. * Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches; comfort championing AI-driven delivery in a customer-facing function, articulating to customers how AI augments human advisory rather than replaces it, and evolving the operating model as new capabilities emerge (you are joining an active build, not inheriting a finished playbook). Strongly Preferred * Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company (e.g., Databricks, AWS, Google,Microsoft, Salesforce, ServiceNow, Red Hat, MongoDB, Oracle). * Internal Snowflake field experience (Solutions Engineering, Solutions Architect ) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions. * Strong program, project, and process management skills. KEY PERFORMANCE INDICATORS * Regional revenue targets for paid support programs, including attach to net-new license deals, expansion within the customer base, and conversion at renewal * Snowflake consumption health and growth on accounts under paid support coverage * Customer outcome metrics: NPS lift on paid support cohort; reduction in customer generated cases on accounts under DSE coverage; improvement in time-to-value on key workloads * Proactive engagement coverage: cadence and quality of architectural reviews, health assessments, and risk reviews delivered to paid accounts * Hire-to-headcount targets within given timeframes; manager bench depth * Engagement delivery quality and effective management of regional team objectives Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com