Service and support specialist på Quattro Bemanning & Rekrytering AB i Jönköping
Quattro Bemanning & Rekrytering AB · Jönköping
Service and support specialist
Beskrivning
Vi söker en verksamhetsnära Service Specialist med erfarenhet av IT-support som vill bidra till att skapa en hög servicenivå och en positiv användar...
Beskrivning
Vi söker en verksamhetsnära Service Specialist med erfarenhet av IT-support som vill bidra till att skapa en hög servicenivå och en positiv användarupplevelse. I rollen arbetar du nära verksamheten och fungerar som en viktig kontaktpunkt för användare med varierande behov och frågeställningar. Du blir en del av ett mindre team där samarbete, initiativförmåga och ansvarstagande är centrala delar av vardagen. Rollen passar dig som är serviceinriktad, lösningsorienterad och trivs med att arbeta i en miljö där du får möjlighet att påverka och utveckla arbetssätt och processer.
Arbetsuppgifter
Som Service Specialist ansvarar du för att ge användarstöd och hantera inkommande ärenden från verksamheten. Du fungerar som första kontaktpunkt för användare och arbetar aktivt för att identifiera, analysera och lösa problem på ett professionellt och effektivt sätt. Rollen innebär även att säkerställa en högkvalitativ serviceupplevelse genom tydlig kommunikation och ett kundorienterat arbetssätt. Du förväntas bidra till förbättring av interna processer och arbetssätt samt samarbeta med andra team för att hitta de bästa lösningarna för verksamheten. Eftersom teamet är litet är det viktigt att du är självgående och flexibel samt kan stötta kollegor inom flera olika områden när behov uppstår.
KvalifikationerKrav
Erfarenhet av IT first line-support eller annat serviceinriktat arbete.
Minst 2–3 års erfarenhet från service- eller kundnära roller.
Erfarenhet av ärendehanteringssystem, exempelvis ServiceNow.
Erfarenhet av arbete enligt ITIL-metodiken.
God kommunikativ förmåga och vana att bygga goda relationer med användare och kunder.
Förmåga att analysera problem och hitta kreativa lösningar.
Nyfikenhet och vilja att utvecklas och lära nytt.
Goda kunskaper i svenska och engelska, både i tal och skrift.
Meriterande kvalifikationer
Erfarenhet från verksamhetsnära IT-supportmiljöer.
Erfarenhet av att arbeta proaktivt med förbättring av serviceprocesser.
Villkor
Placeringsort: Jönköping
Omfattning: 50 %
Uppdragsperiod: 2026-09-01 till 2027-08-31
Om du är redo att ta dig an en roll som Service and suport Specialist och bidra med din kompetens och erfarenhet – tveka inte att skicka in din ansökan. Bifoga CV i din ansökan som tydligt visar att du har den kompetens och erfarenhet som efterfrågas för det aktuella arbetet. Vi rekryterar kontinuerligt och ser fram emot att höra från dig!
Notera: Vi hanterar endast ansökningar som skickas in via vår karriärsida. Vänligen registrera din ansökan där för att säkerställa att den tas emot och behandlas korrekt.
Working as a Service Coordinator As a Junior Service Integrator, you will join the Service Integration Office and play a key role in coordinating, monitoring, and enhancing IT service management delivered by both internal teams and external providers. You will collaborate closely with service owners and suppliers to ensure services meet agreed processes, quality standards, and governance frameworks. The role offers broad exposure to IT operations, including incident, request, problem, and change management, as well as service reporting and cross-functional collaboration.
Main responsibilities:
Support day to day around IT Change management, reporting and other activities around IT Service Management
Assist in coordination and follow up with external suppliers and internal stakeholders
Help maintain service documentation, operational procedures, and governance material
Contribute to service reporting, KPI follow up, and continuous improvement initiatives
Participate in operational meetings, reviews, and service follow ups
Being a consultant at Nexer Tech Talent
Nexer Tech Talent specialize in giving tech talents the ultimate start in their careers. For this role, you will be employed by Nexer Tech Talent but work with our customer.
You will be coached by a consultant manager at Nexer Tech Talent. After successful completion of the consulting assignment, the intention is that you will be offered employment with our customer.
Who You Are:
An education within IT or equivalent practical experience
An interest in IT service management, operations, or service integration
Good understanding of ITIL concepts (incident, change, problem, service management)
Good communication skills in English, both written and spoken
A structured and reliable way of working, with attention to detail
Willingness to learn and develop within a professional IT environment Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.
Application
Does this sound like you? We are constantly screening resumes, therefore please submit your application as soon as possible. We are looking forward to hearing from you!
About Nexer Tech Talent
Nexer Tech Talent is part of the Nexer Group – a tech company with deep roots in Swedish entrepreneurship and innovation. Together, we are over 2500 employees in 16 countries who, for more than 35 years, have helped our clients stay ahead strategically, technologically, and communicatively. Learn more about Nexer Tech Talent here.
We are looking for a Junior Service Integrator/IT Coordinator for a company in Jönköping. Start is June 1st, 1 year limited contract to begin with, possibility of extension after that. This role is 100% onsite in Jönköping.
About the assignment
You will be part of the Service Integration Office, coordinating, following up, and improving IT services Management delivered by multiple internal and external providers. You will work closely with service owners, and suppliers to ensure services are delivered according to agreed processes, quality levels, and governance models. The role provides broad exposure to IT operations, incident, request, problem and change processes, service reporting, and cross functional collaboration.
Tasks
• Support day to day around IT Change management, reporting and other activities around IT Service Management
• Assist in coordination and follow up with external suppliers and internal stakeholders
• Help maintain service documentation, operational procedures, and governance material
• Contribute to service reporting, KPI follow up, and continuous improvement initiatives • Participate in operational meetings, reviews, and service follow ups
Required Skills and Experience
• An education within IT or equivalent practical experience
• An interest in IT service management, operations, or service integration
• Good understanding of ITIL concepts (incident, change, problem, service management)
• Good communication skills in English, both written and spoken
• A structured and reliable way of working, with attention to detail
• Willingness to learn and develop within a professional IT environment
• Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.
This role requires fluency in English and Swedish.
This is a full-time consultant position in Jönköping through Incluso. Start is June 1st, 1 year limited contract to begin with, with possibility of extension after that. This role is 100% onsite in Jönköping.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson recruiter at Incluso.
We are looking for a Junior Service Integrator/IT Coordinator for a company in Jönköping. Start is June 1st, 1 year limited contract to begin with, possibility of extension after that. This role is 100% onsite in Jönköping.
About the assignment
You will be part of the Service Integration Office, coordinating, following up, and improving IT services Management delivered by multiple internal and external providers. You will work closely with service owners, and suppliers to ensure services are delivered according to agreed processes, quality levels, and governance models. The role provides broad exposure to IT operations, incident, request, problem and change processes, service reporting, and cross functional collaboration.
Tasks
• Support day to day around IT Change management, reporting and other activities around IT Service Management
• Assist in coordination and follow up with external suppliers and internal stakeholders
• Help maintain service documentation, operational procedures, and governance material
• Contribute to service reporting, KPI follow up, and continuous improvement initiatives • Participate in operational meetings, reviews, and service follow ups
Required Skills and Experience
• An education within IT or equivalent practical experience
• An interest in IT service management, operations, or service integration
• Good understanding of ITIL concepts (incident, change, problem, service management)
• Good communication skills in English, both written and spoken
• A structured and reliable way of working, with attention to detail
• Willingness to learn and develop within a professional IT environment
• Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.
This role requires fluency in English and Swedish.
This is a full-time consultant position in Jönköping through Incluso. Start is June 1st, 1 year limited contract to begin with, with possibility of extension after that. This role is 100% onsite in Jönköping.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson recruiter at Incluso.
