Customer Service Agent - Rapid Resolution (Danish I German I Norwegian)

Are you a quick-thinking, empathetic problem solver who thrives in a fast-paced environment? Do you love turning a customer's

frustrating moment into an absolute win? If so, we want you on our Rapid Resolution Team!

As a vital part of our front-line defense, you won't just be answering queries, you will be the voice, personality, and heart of

Boozt across all our global markets.

• Become the ultimate expert: You’ll handle a dynamic variety of inquiries - from product details to shipping, payments, and

exciting promotions. No two chats are ever the same!

• Deliver instant magic & take ownership: "Rapid Resolution" isn't just a name; it’s our mission. You’ll take full ownership of

customer challenges, proactively hunting down solutions and ensuring a seamless, stress-free experience from the moment they

order to the second it hits their doorstep.

• Be a process innovator: Your voice matters. You will actively look for ways to optimise our workflows and identify

opportunities to elevate the customer experience to the next level.

• Champion the ultimate experience: Enhance standard customer service into an exceptional, world-class experience with every

single interaction.

• You thrive under pressure, bringing a calm, resourceful energy to fast-paced situations to deliver quick, precise, and

personalised solutions.

• You have a knack for creating genuine, meaningful connections with both your teammates and our customers, consistently going

above and beyond to make people feel valued.

• You already know what it takes to deliver great experiences, so previous background in the service or hospitality industry is

highly valued.

This is a chance for you to join our vibrant Customer Service Team, an opportunity to grow and develop with one of the leading

Nordic E-commerce companies.

• Your journey will begin with a comprehensive, structured training program designed to equip you with all the tools, knowledge,

and confidence you need to crush your goals from day one.

• You will join a big international team where we support and learn from each other, but most important of all – we have fun

while doing so.

Selected candidates will be invited to an on-site recruitment event during Week 37 at our Copenhagen HQ. You’ll tour the office,

meet the team, and participate in interactive group activities to see if we're a mutual fit. Attending this on-site event in

Copenhagen is a required step in our hiring process.

Important: Applicants must have the legal right to work in Denmark at the time of employment. Please note that this position does

not include visa sponsorship or relocation support.

● An amazing HQ in central Copenhagen – the iconic, energy-efficient Krystallen building,  recognized for its architectural design

and sustainability. Enjoy breathtaking city views and much more!

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on

Boozt.com and Booztlet.com. Headquartered in Copenhagen, with over 1,100 colleagues across Europe, tech hubs in Vilnius and

Poznań, and a fully automated warehouse in Ängelholm, we create value for both consumers and brands while fostering diversity,

inclusion, and innovation.