Customer Support Representative (Danish Speaking)

Storytel

STORIES HAVE THE POWER TO MAKE THE ORDINARY EXTRAORDINARY. THEY HELP US THINK BIGGER, SEE BEYOND OURSELVES, AND DEEPEN OUR CONNECTION WITH OTHERS. As one of the world's leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. Driven by our purpose, "Leading the future of storytelling, we move the world through stories", Storytel Group inspires and entertains people around the world by blending innovation with tradition. We bring stories to life across various formats for everyone to discover. Anytime. Anywhere. Ready for your next chapter? We're looking for a CRM Manager to join our team in Copenhagen! ABOUT THE TEAM The Global CVM team is a passionate and diverse group of people and we’re responsible for the value of our customer base and making them stay in the service. We are focused on campaigns and every aspect of commercial thinking like cross-sell, upsell, and winback. Your job will be to work closely together with local markets in order to deliver, execute and follow up on initiatives. You will also work closely with the CRM team who are responsible for our marketing automation platform and engagement strategy. In this role you will work closely with a range of markets and discuss priorities with the local Country Managers and Marketing Managers. Your role will be both to analyze customer data, present and discuss findings with the local market and initiate initiatives to improve our key metrics. You will also be required to build flows or campaigns in our CRM Marketing Automation tool Braze. This includes finding the right communication channel, adapting copy and images to the system, segmenting users to maximize effect, send out communication and follow up. There is a focus on scalability and leveraging AI to improve our processes, so your input and sparring on how to automate and scale will be valued and help us do more with our current resources to support the company growth. You will also work with e-commerce when it comes to book sales of individual titles and help grow this newly launched area. RESPONSIBILITIES: * Stakeholder management of the markets you are responsible for * Analyze data in order to create initiatives to mitigate customers leaving the service * Discuss initiatives and support local activities in order to increase customer base * Cross-sell, up-sell and win-back in your markets * Follow up and measure impact of initiatives and report to stakeholders * Knowledge sharing with the rest of the organization * Studying changes in key metrics and long-term trends * Think commercially and look for ways to improve our metrics * Take part in projects such as churn-reduction or new subscription type roll out WE BELIEVE THAT YOU HAVE: * Minimum 3-4 years of expertise within CRM - preferably with Braze experience * Experience from both e-commerce and subscription services will be a big benefit * Analytical mind set and used to work with data * Enjoys discussing CRM initiatives with multiple stakeholders and find solutions to improve key metrics * Min bachelor’s degree with a preference in Economics, Statistics, Marketing, Business & Management, or a related field, or have equivalent practical experience * Microsoft Excel/Google Sheets savvy and have experience with BI tools like Looker or other dashboards. * Good AI understanding and how to apply it in a CRM context * Business level of English, fluent in writing and spoken word We believe you'll be a great addition to our small, agile team. We're looking for someone who enjoys collaborating with others, brings a positive attitude, and is eager to roll up their sleeves to get things done. Just as importantly, we value someone who wants to contribute to our team culture, have fun along the way, and take an active interest in the business as a whole. Hi from Per You will be reporting to me, Per Dahlberg, so I just wanted to introduce myself and let you know what you can expect. I’m working from our office in Copenhagen and have been in Storytel for roughly 8 years. My core values are honesty and respect. Giving honest and respectful feedback is a necessity in order to improve our work and we should always strive to improve together. Furthermore, I value freedom with responsibility and our flexibility in the way we work where focus is on meeting deadlines and achieving results. Join a world of stories At Storytel, we're a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us. Does this sound like your next story? Simply fill out the application form and share your CV in English or LinkedIn profile. Answer a few questions, and you're all set.

Lunar

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Financial Crime Prevention team based in Copenhagen, working to make sure every private customer starts their Lunar journey the right way — compliantly, quickly, and with care. What will you do? * Assess and process consumer onboarding applications end-to-end, ensuring high-quality, compliant customer intake across every case you touch. * Conduct KYC and sanctions screening in line with applicable compliance requirements, verifying documentation and maintaining full data accuracy in our internal systems. * Handle customer contact via email, messages, and phone — making the onboarding experience feel smooth and professional from the very first interaction. * Collaborate closely with the broader FCP team to identify risks early and contribute to a culture of continuous improvement. * Help drive the team's performance — pushing for records in both volume and quality, without cutting corners on compliance. What are we looking for in you? * 2+ years of experience in KYC, AML, or customer onboarding — ideally from a financial institution or regulated fintech. * Fluency in Danish and English, both written and spoken. * A structured way of working and a solid understanding of risk — you notice the details others miss. * Comfortable working with autonomy in a fast-paced environment, balancing speed with quality. * A team-first mindset — you're motivated by collective wins and hold yourself to a high standard. What you get (aka. Benefits and perks) * We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let’s find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰 Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

Lunar

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Financial Crime Prevention team based in Copenhagen, working to make sure every business customer starts their Lunar journey the right way — compliantly, quickly, and with care. What will you do? * Own the end-to-end onboarding process for new business customers, keeping it smooth, compliant, and efficient from first contact to approval. * Apply your KYC and AML expertise to assess and mitigate risk without letting it slow things down — quality and speed matter equally here. * Handle complex cases independently using our custom-built case management system, making sound judgements under pressure. * Collaborate closely with the broader FCP teams to ensure our processes meet regulatory requirements and hold up to scrutiny. * Act as a knowledge partner for junior colleagues and contribute actively to improving workflows, automation efforts, and team performance. What are we looking for in you? * 2+ years of experience in KYC, AML, or business customer onboarding — ideally from a regulated financial institution or fintech. * Fluency in Danish and English, both written and spoken. * A structured, detail-oriented way of working and a strong sense of risk awareness. * Comfortable working with autonomy in a fast-paced environment where the goalposts move and priorities shift. * A collaborative mindset — you take pride in your own output and actively help the people around you raise theirs. What you get (aka. Benefits and perks) * We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let’s find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰 Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record.