
Flatpay · København
ABOUT THE JOB We're looking for a Product Specialist Manager to lead and develop our international Product Specialist function from our headquarters in Herlev....
We're looking for a Product Specialist Manager to lead and develop our international Product Specialist function from our
headquarters in Herlev.
This is a hands-on leadership role in a company that is still building, scaling, and expanding into new markets. That means real
ownership, real influence, and plenty of opportunities to shape both the team and the way we work.
You'll report directly to the Product Director and play a key role in connecting local market needs with product development
across Flatpay's growing European footprint.
You will lead a team of seven Product Specialists across Denmark, Germany, Finland, France, Italy, the Netherlands, and the UK.
Each Product Specialist acts as the product ambassador for their market, owning the enablement, feedback collection, and local
product understanding needed to ensure success in their country.
As their manager, your role is to help them succeed, develop, and scale their impact.
People & Performance
Market Intelligence
A key responsibility will be ensuring that valuable local insights reach the right people.
Travelling
This is an international role and requires regular travel.
You should expect to visit local markets several times per month to support your team, strengthen collaboration, and assist with
product launches and market initiatives.
Hard requirements
stakeholders
respectful, but professional and stern attitude is required.
Strong indicators of success
Industry experience is not a requirement. Smart people can learn payments.
What matters more is your ability to lead people, understand commercial realities, and operate effectively in an environment where
not everything is already figured out.
Success in this role is not measured by direct revenue ownership. Instead, it's measured by how effectively your team enables
local markets, strengthens product adoption, and helps Flatpay build products that work across Europe.
Most importantly, you understand that managing people across seven countries requires flexibility. What works in Denmark will not
necessarily work in Italy, Germany, or the UK—and you're excited by that challenge.
WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. Join our Catalyst Adoption team and take on a pivotal role in how the world's most admired brands configure, adopt, and get value from our products. If you thrive at the intersection of deep technical product knowledge and hands-on problem-solving — and you're equally comfortable configuring the right solution, guiding clients toward the best approach, and continuously improving how we work — we have the perfect opportunity for you. WHAT WILL YOUR DAY LOOK LIKE? Use your technical understanding of client processes and ways of working to configure best-practice, end-to-end experiences for our global client teams. You'll act as a knowledgeable point of contact on our Catalyst product (configuration and setup) — translating client needs into the right approach while safeguarding a consistent, standardized way of working across all clients. Once you are equipped with the necessary knowledge, your responsibilities will include: * Collaborate with developers and Product Owners to configure and operate products across the Catalyst suite. * Communicate and consult with client service teams and Marketing Operations on configuration solutions across the product suite. * Take on configuration tasks based on support requests from clients. * Configure client business rules and product features based on specifications and design. * Support with testing configuration and newly developed features. * Troubleshoot and resolve issues in existing applications. * Identify optimization opportunities and help shape a more scalable, maintainable way of working. As a team, we are increasingly embedding AI into how we work — using it to improve our processes and to inform how we configure and use our applications. You'll be part of this direction, exploring and adopting AI-supported ways of working as we continue to evolve. WHO ARE YOU GOING TO WORK WITH? You'll join a group of proficient product specialists who are always ready to help, working closely with Product Owners, Developers, Project Managers, and client-facing colleagues. You'll be a trusted point of contact for clients on product setup and configuration. WHAT DO YOU BRING TO THE TABLE? You are proactive, detail-oriented, and decisive, with a logical and structured mindset that makes it easy for you to adapt to new technology. You can hold a standard, communicate the "why" behind a decision, and bring others along with you. Additionally, you possess the following qualifications: * Proven experience in application consulting, product specialist, technical consultant, or related role, with experience configuring and operating a set of products within a platform. * Ability to translate client needs into the right approach, with a focus on consistent, standardized, and scalable solutions. * Strong technical skills and the confidence to troubleshoot, optimize, and resolve issues across applications. * Ability to work in a multi-functional team and collaborate with internal operational teams and other product teams. * Knowledge of software development lifecycle and methodologies. * Strong analytical and problem-solving skills. * Adaptability to excel in a distributed, multicultural team setting. Preferably, you also have: * Working knowledge of JavaScript and SQL * Basic knowledge of HTML, CSS and JSON * A track record of improving configuration, onboarding, or enablement processes. * An interest in applying AI to improve processes and product configuration. * Hands-on experience with CRM, Marketing Automation, or Personalization platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze). A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. #LI-EMEA About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.
WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. Join our Adoption & Product Enablement team and take ownership of how the world's most admired brands configure, adopt, and get value from our product. If you thrive at the intersection of deep technical product knowledge and people leadership and you're equally comfortable architecting the right solution, guiding a client toward the best approach, and developing a team, we have the perfect opportunity for you. WHAT WILL YOUR DAY LOOK LIKE? As a Technical Delivery Manager, your days will balance technical product enablement with team leadership. You'll act as the authority on our product's configuration and setup; translating client needs into the right approach, while safeguarding a consistent, standardized way of working across all clients. You'll act as a thoughtful gatekeeper for our product standards, knowing when to challenge a request and how to redirect it toward a more scalable, maintainable solution. A big part of this is bringing people along with you, clearly explaining the trade-offs and the thinking behind the path you recommend. Alongside this, you'll set the strategy and direction for the team, manage day-to-day operations, and own escalation for incidents. You'll handle specific client requests, run 1-1s and performance reviews, and create an environment where your team can do their best work. Each day, you'll move fluidly between hands-on product guidance and the leadership that keeps the team aligned, motivated, and delivering. WHO ARE YOU GOING TO WORK WITH? You'll work closely with your team of Product Specialists, as well as with Product Owners, Developers, Technical Project Managers, and client-facing colleagues. You'll be a trusted point of contact for clients on product setup and enablement, and an escalation partner for stakeholders across the business. We foster diversity and give you the autonomy to shape how your team operates while supporting your growth as a leader. WHAT DO YOU BRING TO THE TABLE? You are a confident, detail-oriented, and decisive individual who balances technical rigor with strong people skills. You can hold a standard, communicate the "why" behind a decision, and bring a team along with you. Additionally, you possess the following qualifications: * Proven experience in a product specialist, technical project management, or product enablement role, with deep knowledge of product configuration and setup. * Demonstrated ability to define and uphold a standardized product approach across multiple clients, including the confidence to decline or reshape out-of-scope requests. * People management experience, including setting team strategy, running 1-1s, and conducting performance reviews. * Experience owning incident escalation and managing competing priorities under pressure. * Strong stakeholder and client-facing communication skills, with the ability to explain technical decisions to both technical and non-technical audiences. * Adaptability to excel in a distributed, multicultural team setting. Preferably, you also have: * Experience with CRM, Marketing Automation, or Personalization platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze). * A track record of improving product adoption, onboarding, or enablement processes at scale. * Experience defining best practices, documentation, or governance frameworks for a product. * A background that combines individual technical contribution with team leadership. * Familiarity with working in an agency, consultancy, or technology Center of Excellence environment. A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. #LI-EMEA About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.
ABOUT THE JOB Flatpay is one of Europe’s fastest-growing payment companies, delivering modern payment solutions to merchants across the continent. From payment terminals and acquiring to software, we simplify payments for thousands of businesses every day. Our payment infrastructure processes more than one and half million transactions daily, and we’re looking for a Payment Specialist to help ensure the quality, stability, and reliability of our in-house payment platform. We’re looking for a Payment Specialist with at least one year of experience to join our Payment Team in Herlev. Your primary focus will be our Card Present payment platform and Flatpay’s in-house Payment Application. You’ll play a key role in testing new functionality, investigating transaction issues, monitoring payment flows, and working closely with Developers, Product Managers, and Tech Operations to continuously improve our platform. This is an ideal role for someone who enjoys technical troubleshooting, digging into transaction data and logs, and ensuring high-quality payment experiences. WHAT YOU'LL DO * Act as 3rd line support for Card Present payment issues. * Perform QA testing of new features and releases in Flatpay’s in-house Payment Application. * Monitor live payment transactions and investigate anomalies. * Analyse transaction flows and perform deep dives into application and system logs to identify root causes. * Work closely with Product Managers, Developers, and Tech Operations to troubleshoot and resolve complex payment issues. * Validate bug fixes and support regression testing before releases. * Document findings, recurring issues, and recommended improvements. * Assist with rollout and validation of new terminal functionality, payment features, and platform enhancements. * Escalate issues to external partners or acquirers when required. WHO YOU ARE * At least one year of experience within payments, fintech, technical support, or QA. * Strong analytical and troubleshooting skills. * Experience investigating logs and transaction data to identify root causes. * Structured approach to testing and validating software releases. * Ability to collaborate across technical and business teams. * Excellent communication skills and a proactive mindset. NICE TO HAVE * Experience with payment terminals or Card Present payment flows. * Familiarity with log analysis and monitoring tools. * Experience with APIs. * Understanding of transaction lifecycles, authorization, clearing, and settlement. * Knowledge of PCI DSS is considered an advantage. WHY FLATPAY? * Become part of one of Europe’s fastest-growing fintech companies. * Help shape and improve Flatpay’s proprietary payment platform. * Work with modern payment technology and experienced product and engineering teams. * Gain hands-on experience across QA, transaction monitoring, and payment operations. * Enjoy a collaborative, fast-paced environment with plenty of opportunities for professional growth.