Forward Deployed Engineer

Sinch Sweden AB

Job Description At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world. We are expanding our support team looking for a passionate and driven Tech Customer Support Administrator II to join us in the Sweden. What We Do: Our support team plays a crucial role in ensuring our customers receive the best possible experience while using our products. Operating 24/7, we tackle challenges and resolve customer issues from around the globe, helping customers across industries. As we expand, we are building a follow-the-sun support structure to address customer tickets efficiently and effectively. Key Responsibilities As Support Engineer, you will: Provide high-quality technical support to operators and enterprises worldwide. Analyze customer messaging traffic trends and patterns in our production environment. Perform deep triage and troubleshooting of technical issues across both software application and network layers. Support Sinch colleagues, including the sales team, during customer integration, onboarding, and post-deployment phases. Collaborate directly with customers in various technical areas, while working with state-of-the-art communication technologies, including rich messaging and collaborations with leading suppliers like Google, Amazon, Microsoft, and Meta. Who Are You? This is a challenging and dynamic role that requires a strong desire for learning and self-improvement. You should thrive in a fast-paced, ever-evolving environment and view each problem as an opportunity to learn and grow. You will be part of a global team where your ideas will be heard and valued! To be successful in this role, you should possess: Experience working directly with global enterprise customers in a technical capacity. Strong understanding of TCP/IP protocol suite and web protocols. Proficiency in using service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc. Fluency in English (both written and spoken) for effective communication with global teams and customers. Big Plus! To stand out, you should ideally have: A degree in Computer Science or a relevant technical field, or other formal IT/technical qualifications. Basic knowledge of UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman. Background in telecommunications or wireless communication. Familiarity with mobile communications standards like GSM and 4G. Knowledge of the SS7 protocol suite and SIGTRAN. The role requires flexibility to work on rotating shifts covering EMEA and US regions. Why Sinch? At Sinch, you'll have the chance to work with some of the most advanced communication technologies in the world. This role will give you a chance to grow technically and professionally as you interact with both customers and cutting-edge technologies. You will have the support of a collaborative, forward-thinking team that values innovation, continuous learning, and personal development. Our Commitment We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills. The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams. Ready to join us on this journey? Apply now! If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Sinch Sweden AB

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer I to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime. Monitor internal alerts and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization. to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of the TCP/IP protocol suite. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Basic SQL skills. Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

SCANIA CV AKTIEBOLAG

TRATON Group is seeking a highly experienced Senior Test Manager to lead and govern system testing activities ensuring a compliant product of ECU for all TRATON brands within our global development landscape. This role is central to ensure high-quality deliveries aligned with TRATON's One Product Development Process (One PDP). Role Overview As a Senior Test Manager, you will be responsible for planning, coordinating, and overseeing system testing across complex, cross-functional, and international initiatives. You will play a key role in securing quality assurance practices and ensuring that all deliverables meet defined requirements prior to release. The position involves close collaboration with stakeholders across TRATON's brands and functions, contributing to harmonized ways of working and continuous improvement of testing processes. The product scope is to ensure the connectivity of platforms from onboard to offboard full scope. You will be working with SIL/HIL and vehicle testing. You will in a flow landscape act as Product Owner and build up a new team Key Responsibilities Lead and coordinate system testing activities for future TEESA Ensure alignment of test strategies, plans, and execution meeting delivery schedules Drive governance and continuous improvement of testing processes and quality standards Build and coordinate test activities across multiple international teams and stakeholders Ensure traceability between requirements, test cases, and verification results Identify, assess, and mitigate risks related to quality and testing Provide structured reporting of test status, risks, and deviations to management and steering groups Qualifications and Experience Extensive experience in test management within complex IT or system development environments Strong expertise in system testing methodologies and practices Proven expertise of internal TRATON systems Proven experience working in international and cross-functional organizations Solid understanding of agile and/or hybrid development models Solid understanding of cybersecurity and telecom standards such as R155/156, GSMA, 3GPP Solid understanding of embedded systems both on- and offboard Demonstrated and documented leadership capability with strong communication skills Demonstrated and documented organized and structured way of working Fluency in Swedish and English, both written and spoken Experience with test automation and CI/CD practices Meritorious Experience from the automotive industry or other technology-driven sectors ISTQB or equivalent certification What We Offer A key role in a global organization within TRATON Group Opportunity to influence test frameworks and test solutions and to, quality assurance practices across flow landscapes and international borders Collaboration within a diverse and highly competent global network Latest technologies and set-ups A dynamic and innovative environment focused on sustainable transport solutions Opportunities to ensure digital and futuristic solutions with latest technologies TRATON Offers We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, TRATON Group R&D supports your career growth both locally and internationally. Benefits include wellness allowance, bonus, flexible hours, and company car leasing. We also host events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses for an easy commute to Södertälje. Application We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role. If you have questions or would like more information, please contact: Claudia Freda, Claudia.freda@scania.com We look forward to your application! This recruitment process is handled by Scania for TRATON Group R&D