Relationship Account Manager

Relationship Account Manager (Middle East market)

Mongodb

The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 3 years ago and continues to grow and scale with our expansion to EMEA. Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes  and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts.   We are looking to speak to candidates who are based in our Dublin or Cork office for our hybrid working model. OUR IDEAL CANDIDATE WILL HAVE * 4+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility * At least 3 years of quota-carrying experience in a similar role * 3+ years working experience in Middle East market * A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention * The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators) * Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally * A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role  * Demonstrated ability to articulate the value of a complex enterprise technology * A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts * The ability to work in a fast paced environment  * The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB * An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices * High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution * Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal  etc * Prior exposure to database, cloud and infrastructure technology is a plus * Native Arabic Speaker is a plus ON A GIVEN DAY IN THIS ROLE YOU WILL * Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward * Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution * Proactively identify,  qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner * Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution * Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes * Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews * Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking * Own and deliver an accurate forecast of your business week over week; quarter over quarter * Leverage data signals and proactive outreach to identify and address potential risk within your portfolio * Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes  * Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426257

Senior Relationship Account Manager

Mongodb

The Relationship Account Management team is a team within MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, focused on retention and expansion in the process.  Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio.  As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. OUR IDEAL CANDIDATE WILL HAVE * 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role * A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells * Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally * A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role * Demonstrated ability to articulate the value of a complex enterprise technology * A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts * The ability to work in a fast paced environment  * High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution * Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc.  * Prior exposure to database, cloud and infrastructure technology is a plus ON A GIVEN DAY IN THIS ROLE YOU WILL * Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy * Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts * Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base * Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers * Leverage data signals and proactive outreach to identify and address potential risk within your portfolio * Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 426223 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $118,996.80—$118,996.80 USD

Senior Account Manager (2D + 3D Print, POSM), Paris

Unknown Employer

Purpose of the Job   Our Senior Account Managers work alongside HH Global Account Directors, client stakeholders, suppliers and other global Colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.   You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.   The areas of spend under management with this Pharmaceutical client are 2D + 3D Print and Point of Sale Materials (POSM) solutions.   This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Paris, and you need to be able to readily access that location.    Please submit your resume / application in English.   Failure to do this will mean your details will not be reviewed.      Key Responsibilities   * Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers * Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results * Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training * Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account * Providing technical input and advice on projects as required to achieve high quality standards * Regular MI reporting, production of account relationship plans, risk identification and management * Relationship Management with all key stakeholders * Contract review and renewal   Knowledge, Skills + Experience   * Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors * Experience in 2D / 3D Print and Point of Sale Materials * Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members * Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement. * People Management experience including performance management and team leadership * A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting * Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority * Fluent French and English language     Essential Criteria * Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors * Experience in 2D / 3D Print and Point of Sale Materials * Fluent French and English language * Able to go to the client site at least twice a week in Paris    #LI-EL1 #LI-Hybrid