Head of UK Sales - FX/CFDs

Since 2004, we’ve been bringing investment ideas to life and connecting capital with the right people and opportunities. Today, we manage more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture. These strategies underpin the innovative range of investments we offer to both private (retail) and institutional clients.  There are 230+ employees at Triple Point, all committed to leaving the world demonstrably better than we found it. That’s why we’re a certified B Corp, signed up to the Principles for Responsible Investment, and were named a Sunday Times 'Best Place to Work  2025 & 2026'. If this sounds like an environment where you would flourish, then read on… The Function The Investment Finance and Operations team ensures the smooth financial and operational running of our investment platforms. They manage transactions, reporting and controls that underpin the performance and integrity of our funds and portfolios.   The Team Our Client Operations team sits at the heart of Triple Point's investor journey, managing fund administration, investor servicing and operational processes to ensure a seamless experience for clients and stakeholders. The Role The Senior Client Operations Manager is accountable for the day-to-day running of the Client Operations function at Triple Point. This person keeps the team productive, processes controlled, and clients served. Acting as the senior escalation point for issues, the lead on continuous improvement, and the primary bridge between operational delivery and leadership.   Key Responsibilities Team Leadership * Directly manage the Investor Ops and Transfer Ops teams; set clear expectations, monitor performance, and support development. * Run regular 1:1s, team meetings, and performance reviews. * Manage capacity across the team, maintain headcount planning and workload balance in response to pipeline and project demands. * Build a culture of ownership, accuracy, and continuous improvement. Process & Controls * Own operational processes end-to-end: ensure procedures are documented, followed, and fit for purpose. * Maintain a robust control environment; identify gaps and drive remediation. * Monitor quality and accuracy of output across the teams; hold the bar on standards. * Ensure regulatory and compliance obligations embedded in operations are met consistently. * Actively identify opportunities to use technology and AI tools to streamline processes, reduce manual effort, reduce incident rates and improve accuracy, driving adoption across the team. Escalation & Issue Resolution * Act as the senior escalation point for complex or time-sensitive operational issues. * Triage, own, and resolve problems quickly. Root-cause analysis and clear communication to affected stakeholders. * Assist in maintaining the incident dashboard; track resolution and feed learnings back into process improvements. KPI & Capacity Reporting * Monitor the operations KPI framework: working with the Head of Client Operational Excellence & Change to define metrics, maintain reporting, and present performance to leadership. * Produce management information packs. * Identify trends in data; proactively flag risks or capacity pressures before they become problems. Projects & Change Implementation * Contribute to operational change projects, including but not limited to, system upgrades, process redesigns, regulatory change, or business growth initiatives. * Ensure the team is ready to embed any operational changes affecting their processes. * Working with the Projects & Governance team & Head of Client Transformation to drive continuous improvement: identify inefficiencies, and implement solutions. * Ensure operational readiness for new products and material updates to existing ones, facilitating training and ensuring the team is fully prepared before go-live. * Working with the Investor & Transaction Ops teams to ensure that any initial issues to new or updated processes are logged, reviewed and resolved before they become a larger issue, taking ownership of embedding change across the department. Stakeholder Management * Build strong relationships across the business. * Communicate operational performance, risks, and changes clearly to senior stakeholders. * Manage adviser/client-facing escalations where required, maintaining Triple Point's service standards. * Act as a key liaison between Operations and key internal stakeholders (including but not limited to, Distribution, Digital & Tech, Legal, Risk & Compliance, Company Secretarial) ensuring smooth handoffs and consistent client experience across the investor lifecycle. * Act as a key liaison between Operations and key external stakeholders. * Represent Operations in cross-functional forums and working groups, balancing the needs of front-office and support functions. Other * Support other ad hoc business needs and cross-functional initiatives as required. Knowledge & Experience Essential Experience & Knowledge * Must have extensive experience in an operations role within financial services, with at experience of managing a team. * Direct experience in fund administration, investment management operations, or wealth management operations. * Demonstrable track record of owning and improving end-to-end operational processes. * Confident working with operational data; able to build and maintain KPI dashboards and MI reporting. * Experience acting as an escalation manager - calm under pressure, structured problem-solver. * Has led or materially contributed to operational projects from definition through to embedding. * Working knowledge of FCA-regulated operating environments; understands compliance obligations within operations. * Proficient in Microsoft Office suite. Skills & Competencies * Leadership: sets direction, holds the team accountable, and develops individuals. * Operational Rigour: gets into the detail; spots errors, closes gaps in process, and ensures nothing falls through the cracks. * Communication: concise and confident - with the team, with peers, and with senior stakeholders. Written and verbal. * Prioritisation: manages multiple competing demands without losing focus on what matters most. * Analytical Thinking: comfortable with data; able to draw insight from MI and translate it into action. * Continuous Improvement: proactively questions the status quo; builds the case for change and sees it through. * Stakeholder Influence: builds trust across functions; able to push back constructively and negotiate outcomes. * Resilience: maintains composure and judgement under pressure; particularly in issue escalation scenarios. * Technology & AI Adoption: comfortable using AI and automation tools; able to identify where they add value in operational workflows, embed them into day-to-day practice, and guide the team through the change with confidence. Desirable * Experience with investment administration systems or Salesforce CRM. * Experience with AI and workflow automation tools.   Why Join us? * You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued. * Be part of a growing and innovative team * We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression. * Opportunities for professional development and career progression. At Triple Point, high performance means living our values every day: * Stay Curious. * Be Generous. * Take Thoughtful Action. * Pull Together. * Own It. In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools and is encouraged to explore how AI and automation can enhance their work. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement.   Triple Point offers a wealth of benefits including a contributory pension, hybrid/flexible working and ongoing learning and development opportunities. Check out our comprehensive list of benefits HERE [https://www.triplepoint.co.uk/careers/42/].  Apply today for further information! Triple Point is dedicated to providing fair and equal opportunities for all individuals, including both current and potential employees. Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated by the company. Our aim is to create a welcoming and diverse work environment where people from all walks of life feel valued and supported. We actively encourage individuals from various backgrounds to apply for job vacancies and become part of our team.  [https://triplepoint-my.sharepoint.com/:i:/g/personal/michelle_cowell_triplepoint_co_uk/Edi4UkSOPCFCleTaQ7TONfgByul8Y-u39x5vZCCh-yf_Kg?e=3TA8dB]STRICTLY NO AGENCIES You can find a link to our candidate privacy notice HERE.  [https://www.triplepoint.co.uk/candidate-privacy-notice/]

Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide? VSI provides language localisation and media services to the biggest brands in streaming and media entertainment. Headquartered in London, VSI consists of a global network of state-of-the-art studio facilities that use the world's best voice acting talent to tell the stories of our most watched movies and television series. VSI works across a wide range of media sectors from streaming platforms, traditional broadcast television, theatrical releases and gaming.  Are you passionate about people and delivering exceptional employee experiences?  We're looking for an HR Advisor to provide trusted HR and recruitment support to managers and employees across VSI. In this varied role, you'll support the full employee lifecycle, from recruitment and onboarding to payroll, benefits, development, and offboarding. You'll provide guidance on day-to-day HR matters, assist with performance management and employee relations cases, and help ensure a positive experience for all employees. You'll also contribute to the continuous improvement of our HR systems, policies, and processes. We're looking for a highly organised and detail-oriented individual who can manage competing priorities, build strong relationships, and communicate effectively with stakeholders at all levels. Key Responsibilities   * Recruitment, Selection and Retention: to support the HR Manager to define, communicate and manage a clear process to run the complete recruitment and selection cycle from role identification, drafting job descriptions, advertising, interviewing, employment offers. Managing relationships with candidates throughout the recruitment/onboarding process and negotiating terms and conditions of employment with candidates. Ensuring the induction/onboarding process for all new employees is consistent. Training managers on interview techniques and appropriate decision making processes. * Policy Advice and Support: to provide proactive and meaningful advice on policies and procedures to managers and employees, explaining procedures and policies in an understandable manner, and support the Global Head of People and Culture with the creation and updating of new and existing policies and procedures. * Performance Management: to support and advise managers and employees on best practice in performance management within VSI, ensuring that managers and employees have the necessary skills for maximum effectiveness. To provide reporting and analysis on regular performance management and development activities. To support the Global Head of People and Culture in ensuring the smooth running of regular performance management activities. * Change Management: to support and advise the business on less complex change initiatives to ensure compliance, effective communication and stakeholder buy-in. * HR Information System (HRIS): to manage and oversee the maintenance, design and execution of improvements and changes on the HRIS and the day-to-day running and updating of the system. * Employee Relations and Compliance: to be a trusted partner and to provide advice and guidance to managers and employees on less complex employee relations issues * Learning and Development: to liaise with managers to support training needs analyses (TNA), source and support training initiatives, and ensure accurate record keeping on HRIS. To deliver inductions and training to individuals and groups within the company on HR and related topics. * Communications and Employee Engagement: to partner with the Marketing to produce communications (mainly on HR topics), and to conduct regular employee engagement activities and conduct ad-hoc and annual surveys in conjunction with the Global Head of People and Culture and MD, and other feedback opportunities, and subsequent action planning and follow-up. Work with Marketing on employer branding and similar initiatives. * Employee Benefits: to be the main point of contact for all simple benefits queries. To give advice to employees and managers on the terms and use of VSI’s benefits. * Employment Administration and Metrics: to manage, advise and support the HR Admin with all HR workflows and administration, and ensure that all employee records and metrics are maintained accurately, confidentially and in line with data protection requirements. To supply the Global Head of People and Culture and MD with regular and ad hoc reporting and analysis as required. * Employment Law and Immigration: to provide guidance on straightforward employment law, immigration and visa matters. Be the main administrator for the Sponsorship Management System and work closely with the Global Head of People and Culture on applications for Skilled Worker visas, certificates of sponsorship, renewal of sponsorship licence, annual allocation of COS requests, etc. * Payroll: to be responsible for effectively running the UK payroll, identifying synergies and improvement points and finally ensuring that all salaries are received in a timely manner. * All other reasonable management requests. Essential Skills and Experience * At least 2-3 years’ HR experience. * CIPD-qualified or working towards a qualification is advantageous but not essential. * Communication: communicates clearly and effectively; tailors communication style to ensure others understand their message and proactively escalates issues/concerns to relevant people, on a timely basis. * Flexibility: reacts positively to changes and inspires others to do the same; readily adapts to change and different ways of working quickly and positively; willing to go the extra mile. * Responsibility: it is not about blame or fear, it is about transparency, trust and taking ownership of our actions and decisions. * Initiative/Solution-Focused: proactively offers solutions to problems that impact your own or your department’s work and constantly seeks out areas of improvement. Maintains a can-do attitude. * Teamwork: Works well with others; supportive and considerate; offers to help when others are busy. * Organisation: manages time efficiently to ensure deadlines are met. * Has a passion for people. What else is on offer? * Private medical insurance * Enrolment to company salary sacrifice pension scheme * Discounted gym membership * Cycle-to-work scheme * Travel card loan * Regular social activities