
VSI · London, England
Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide? VSI provides language localisat...
Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide?
VSI provides language localisation and media services to the biggest brands in streaming and media entertainment. Headquartered in
London, VSI consists of a global network of state-of-the-art studio facilities that use the world's best voice acting talent to
tell the stories of our most watched movies and television series. VSI works across a wide range of media sectors from streaming
platforms, traditional broadcast television, theatrical releases and gaming.
Are you passionate about people and delivering exceptional employee experiences?
We're looking for an HR Advisor to provide trusted HR and recruitment support to managers and employees across VSI. In this varied
role, you'll support the full employee lifecycle, from recruitment and onboarding to payroll, benefits, development, and
offboarding. You'll provide guidance on day-to-day HR matters, assist with performance management and employee relations cases,
and help ensure a positive experience for all employees.
You'll also contribute to the continuous improvement of our HR systems, policies, and processes. We're looking for a highly
organised and detail-oriented individual who can manage competing priorities, build strong relationships, and communicate
effectively with stakeholders at all levels.
Key Responsibilities
complete recruitment and selection cycle from role identification, drafting job descriptions, advertising, interviewing,
employment offers. Managing relationships with candidates throughout the recruitment/onboarding process and negotiating terms
and conditions of employment with candidates. Ensuring the induction/onboarding process for all new employees is consistent.
Training managers on interview techniques and appropriate decision making processes.
explaining procedures and policies in an understandable manner, and support the Global Head of People and Culture with the
creation and updating of new and existing policies and procedures.
ensuring that managers and employees have the necessary skills for maximum effectiveness. To provide reporting and analysis on
regular performance management and development activities. To support the Global Head of People and Culture in ensuring the
smooth running of regular performance management activities.
communication and stakeholder buy-in.
HRIS and the day-to-day running and updating of the system.
complex employee relations issues
initiatives, and ensure accurate record keeping on HRIS. To deliver inductions and training to individuals and groups within
the company on HR and related topics.
conduct regular employee engagement activities and conduct ad-hoc and annual surveys in conjunction with the Global Head of
People and Culture and MD, and other feedback opportunities, and subsequent action planning and follow-up. Work with Marketing
on employer branding and similar initiatives.
the terms and use of VSI’s benefits.
ensure that all employee records and metrics are maintained accurately, confidentially and in line with data protection
requirements. To supply the Global Head of People and Culture and MD with regular and ad hoc reporting and analysis as
required.
main administrator for the Sponsorship Management System and work closely with the Global Head of People and Culture on
applications for Skilled Worker visas, certificates of sponsorship, renewal of sponsorship licence, annual allocation of COS
requests, etc.
ensuring that all salaries are received in a timely manner.
Essential Skills and Experience
proactively escalates issues/concerns to relevant people, on a timely basis.
working quickly and positively; willing to go the extra mile.
decisions.
constantly seeks out areas of improvement. Maintains a can-do attitude.
What else is on offer?
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. As a Sr. Customer Success Manager, you will have an overall responsibility for managing and growing your portfolio of accounts spanning a variety of industries. Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. Key to this role is the ability to articulate value, inspire and sell the future of Brandwatch. Essential Duties and Responsibilities * Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized. * Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. * Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives. * Identify opportunities for expanded use of the platform and integration into the accounts’ business processes. * Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis. * Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned. * Update CRM and billing system records for customer accounts and opportunities. * Enable and assist product support to best address customer’s technical issues. * Serve as a coach and trusted advisor to Brandwatch customers. Minimum Required Qualifications * 2+ years relevant work experience in a customer facing role. * Experience in developing and executing on Success Plans in collaboration with customers * Excellent customer facing presentation, written, and oral communication skills. * Advanced understanding of social media networks and social monitoring tools. * Familiarity working with global customers across multiple teams and regions. * Proven track record of developing and executing strategic account plans. * Proven ability to develop executive champions at a strategic level. * The ability to multi-task and troubleshoot under pressure. * An ability to be astute, strategic, intelligent, and insightful. * Drive to work autonomously and proactively. Preferred Qualifications * Experience working with (or for) a social media monitoring provider. * Demonstrable knowledge of marketing principles and best practices. * Familiarity with Boolean logic and data analytics. * Experience working with CRM and/or ticketing systems, such as Planhat, Gainsight, Salesforce, Zendesk, Zuora, and JIRA Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne], Brandwatch [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch], and PR Newswire [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire], enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge [https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical] and named a “Top Diversity Employer” for 2021 by DiversityJobs.com [https://diversityjobs.com/]. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement [https://www.cision.com/careers/cision-candidate-privacy-notice/] to learn about Cision’s commitment to protecting personal data collected during the hiring process.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. As a Sr. Customer Success Manager, you will have an overall responsibility for managing and growing your portfolio of accounts spanning a variety of industries. Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. Key to this role is the ability to articulate value, inspire and sell the future of Brandwatch. Essential Duties and Responsibilities * Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized. * Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. * Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives. * Identify opportunities for expanded use of the platform and integration into the accounts’ business processes. * Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis. * Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned. * Update CRM and billing system records for customer accounts and opportunities. * Enable and assist product support to best address customer’s technical issues. * Serve as a coach and trusted advisor to Brandwatch customers. Minimum Required Qualifications * 2+ years relevant work experience in a customer facing role. * Experience in developing and executing on Success Plans in collaboration with customers * Excellent customer facing presentation, written, and oral communication skills. * Advanced understanding of social media networks and social monitoring tools. * Familiarity working with global customers across multiple teams and regions. * Proven track record of developing and executing strategic account plans. * Proven ability to develop executive champions at a strategic level. * The ability to multi-task and troubleshoot under pressure. * An ability to be astute, strategic, intelligent, and insightful. * Drive to work autonomously and proactively. Preferred Qualifications * Experience working with (or for) a social media monitoring provider. * Demonstrable knowledge of marketing principles and best practices. * Familiarity with Boolean logic and data analytics. * Experience working with CRM and/or ticketing systems, such as Planhat, Gainsight, Salesforce, Zendesk, Zuora, and JIRA Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne], Brandwatch [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch], and PR Newswire [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire], enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge [https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical] and named a “Top Diversity Employer” for 2021 by DiversityJobs.com [https://diversityjobs.com/]. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement [https://www.cision.com/careers/cision-candidate-privacy-notice/] to learn about Cision’s commitment to protecting personal data collected during the hiring process.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. 'Role Overview A Digital Customer Success Manager (Digital CSM) manages a pooled portfolio of accounts, focusing on scalable engagement and servicing rather than dedicated, one-to-one account management. Their primary goal is to drive adoption, retention, and satisfaction using centralised digital platforms such as the Brandwatch Success Hub, Customer Success Platforms, and Intercom. Key Responsibilities * Customer Onboarding: Digital CSMs guide customers through a self-service onboarding experience using resources provided in the Success Hub. For eligible accounts, onboarding may involve automated communications (such as a welcome email from success@brandwatch.com), a lightly structured welcome call, and tailored resources via the Success Hub. * Portfolio Management: Digital CSMs manage a pool of accounts, optimising their capacity and engagement across a wide customer base rather than serving dedicated clients. * Customer Support & Inquiries: All customer questions and support tickets are submitted via the Success Hub or email and managed with Intercom. Digital CSMs monitor these tickets, triage inquiries, and provide resolutions, escalating product-related issues to the Support team as needed. Communication is always team-based and conducted via the central inbox (success@brandwatch.com), not personal emails. * Lifecycle Management & Success: CSMs ensure customers have the tools, resources, and guidance they need throughout the lifecycle — from onboarding through renewal. They provide usage insights, business reviews (often automated within the Success Hub), and recommendations tailored to each customer segment. * Collaboration With Internal Teams: Digital CSMs collaborate closely with Support, Sales, MDR, and Account Management to ensure smooth processes for lead transition, escalation, and upsell/cross-sell opportunities. Lead passing and ownership transitions are well-documented and tracked using Salesforce and collaborative tools. * Process Improvement & Scalability: As Brandwatch/Cision pivots to a digital-first CS model for certain segments, Digital CSMs help build, iterate, and scale internal processes. They often participate in pilot programs and provide feedback on platform improvements and workflow changes. Scope & Coverage * Account Eligibility: Only customers meeting certain criteria (e.g., MRR below $1,250 USD, specific product bundles) are assigned to Digital CSM pools. Accounts with a need for higher-touch management or complex packages are managed separately. * Communication Standards: Digital CSMs must use team channels and do not introduce themselves as a dedicated point of contact. All messaging emphasises pooled coverage and scalable, digital engagement. Essential Attributes * Efficient time and task management across a high-volume, pooled portfolio. * Excellent written communication skills, with empathy and solution-oriented mindset. * Familiarity with customer success platforms (Intercom, Salesforce, Salesloft, Success Hub/EverAfter). * Comfortable with continual process improvement and digital tools. Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne], Brandwatch [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch], and PR Newswire [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire], enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge [https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical] and named a “Top Diversity Employer” for 2021 by DiversityJobs.com [https://diversityjobs.com/]. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement [https://www.cision.com/careers/cision-candidate-privacy-notice/] to learn about Cision’s commitment to protecting personal data collected during the hiring process.