Customer Success Manager

hyperexponential

ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. ABOUT THE TEAM The Customer and Consulting team sits at the heart of how hx delivers lasting value to its clients. As hx continues to expand across global carriers, reinsurers, and specialist MGAs, this team ensures that customers don't just adopt the platform, they transform the way they price and underwrite risk. The post-sale Solution Architect is a critical part of that mission, responsible for making sure the hx platform is deeply embedded in customer ecosystems, from reporting pipelines to security infrastructure and third-party integrations. This is a team that operates at the intersection of technical depth and customer partnership. The work is hands-on and high-stakes: translating complex customer environments into durable, scalable technical solutions, while building the kind of trusted relationships that drive adoption, margin, and long-term value. You will work closely with Customer Success and Delivery colleagues, acting as the technical anchor across multi-threaded customer engagements. The team is growing, and there is real scope to shape how the Solution Architect function scales. Whether you are designing AI-first delivery artefacts, contributing reusable patterns to a shared toolkit, or presenting architecture decisions to a Chief Information Officer, your work will directly influence the outcomes customers achieve, and the reputation hx builds in the market. Check out our Client Services Candidate Hub for a behind the scenes look at the team you would be joining! WHAT YOU'LL BE DOING * Own the technical relationship with a portfolio of strategic customers, becoming the trusted advisor who anticipates challenges, aligns delivery to outcomes, and ensures the hx platform is embedded confidently within each customer's ecosystem. * Design and deliver bespoke integrations between hx and a range of customer technologies, including policy administration systems, data warehouses, BI tooling, and identity providers, applying sound architectural judgement throughout. * Drive customer adoption and platform usage by developing structured value realisation plans that translate technical delivery into measurable business outcomes, including faster quote turnarounds, reduced pricing errors, and stronger MI capability. * Build AI-first consulting and delivery artefacts that raise the bar for how the team works, creating reusable frameworks, templates, and innovation outputs that can be shared across the broader SA toolkit. * Support project margin outcomes by managing delivery scope, surfacing risks early, and coordinating effectively with Customer Success Managers, Delivery Leads, and customer-side technical teams. * Contribute to team capability by sharing patterns, leading internal show-and-tell sessions, and helping to codify best practices as the Solution Architect function grows and scales. WHAT YOU'LL NEED TO HAVE DONE * Able to code to a high standard using Python. * Supported the technical delivery of SaaS platform integrations in a team setting. It’s beneficial if you also have experience with AWS architecture, SQL, and a foundational understanding from a computer science or software development background. * Built and maintained positive technical relationships with colleagues and stakeholders, including IT and data teams, by communicating effectively across different priorities and environments. * Helped communicate technical choices and delivery progress to non-technical stakeholders, using clear, outcome-driven explanations that link integration work to business value. * Gained experience in a post-sale or customer-facing technical role—such as Junior Solution Architect, Technical Support, or Implementation Analyst—where you supported the delivery process or customer needs. * Used AI or automation tools to enhance the quality, speed, or consistency of your work, with an understanding of where these technologies can add value. * Supported the management of delivery processes, such as helping to plan project phases, identify risks, or coordinate with internal or external teams to meet project timelines. YOU'RE UNLIKELY TO THRIVE HERE IF * You prefer to stay in a narrow technical lane and hand off customer communication to others; this role requires genuine ownership across both the technical design and the stakeholder relationship. * You need a fully defined brief before getting started; ambiguity is a constant here, and the best work comes from people who move confidently without waiting for perfect information. * You measure success by delivery completion rather than customer outcomes; at hx, adoption, margin, and measurable value are the real bar. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. COMPENSATION At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this. BENEFITS £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme. Additional perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in-person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry Exceptional opportunities for personal development and growth as we build something remarkable together. INTERVIEW PROCESS 1. Talent Screen - 30 minutes 2. Hiring Manager interview - 60 minutes 3. Skills Assessment - 60 minutes 4. Values interview - 60 minutes 5. We offer! OUR COMMITMENT TO DIVERSITY hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

Prolific

SENIOR REVOPS MANAGER   Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.   The role Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.  This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You'll be the sole RevOps practitioner for the business unit, which means you'll need to be as comfortable owning strategy as you are doing the work. You'll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.   What you’ll be doing in the role  Revenue Planning & Commercial Operations * Own revenue planning and target-setting in close partnership with Finance and FP&A * Lead quota modelling and compensation plan design, and manage the operational execution of comp plans * Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model * Build and maintain pipeline models that serve both sales-led and PLG-driven motions CRM & Tech Stack Ownership * Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions * Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively * Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them Data, Insights & Infrastructure * Work closely with our embedded data team to ensure data is accurate, accessible, and actionable * Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams * Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team Stakeholder Partnership * * Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead * Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning * Proactively identify operational problems and drive their resolution end-to-end   What you’ll bring to the role * Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company * Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion * Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture * Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use * Experience with revenue planning, quota setting, and compensation modelling * The ability to operate effectively as a sole practitioner: you're as comfortable executing as you are advising * The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done * A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.   Links to more information on Prolific Benefits  External Handbook  Website  Youtube    Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

hyperexponential

ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. ABOUT THE TEAM Corporate Marketing at hx builds trust and mental availability — so the people we care about know what we stand for. We are a team of creatives, designers, brand storytellers, and experience makers, and we create the brand fuel that powers everything: the design, video, and creative output that turn awareness into measurable signals through owned media, thought leadership, and executive communications. This is a hands-on, AI-native team where experimentation is expected and creative judgement matters as much as execution speed. We stay involved from concept through to delivery, we hold a high bar for craft excellence, and we expect the same from everyone we work with. As Multimedia Creative Lead, you'll own the development and delivery of creative output across formats, set the quality bar for visual storytelling, and ensure hx's brand shows up with consistency and impact across every touchpoint. This role sits at the heart of how we bring who we are and what we're building to life — visually, creatively, and across every format we show up in. Check out our Marketing & GTM Engineering Candidate Hub for a behind the scenes look at the team you would be joining! WHAT YOU'LL BE DOING * Own the end-to-end creative process from brief to final delivery, producing high-quality video, motion, design, and event assets aligned to brand standards and campaign priorities. * Develop compelling storytelling concepts that bring hx's brand, customer success, and product narrative to life across multimedia formats. * Lead creative direction and production planning for out-of-home and experiential brand activations, coordinating execution for flagship events and priority campaigns. * Scope and coordinate external creative production partners — agencies, editors, photographers, and specialist freelancers — ensuring quality and delivery against tight timelines. * Use AI-native tools and industry-standard creative software to accelerate output and maintain creative consistency across a growing volume of work. * Collaborate closely with the Corporate Marketing team, product marketing, and leadership to turn strategic briefs into launch-ready creative that drives brand visibility and audience engagement. WHAT YOU'LL NEED TO HAVE DONE * Led multimedia creative production for 7+ years across a creative agency, in-house brand team, or as an independent contractor, with demonstrable experience delivering high-quality work across video, motion, and design formats. * Shipped creative projects from concept to completion with minimal oversight, demonstrating strong creative judgement, storytelling instincts, and the ability to balance speed with craft excellence. * Built and maintained a network of external creative production partners, confidently directing and coordinating photographers, videographers, editors, and agencies to deliver exceptional outcomes. * Worked hands-on with AI-native creative tools such as Runway, Midjourney, Claude, ElevenLabs, Riverside, Jitter, and equivalent AI video generation platforms, alongside industry-standard tools including After Effects, Premiere Pro, Figma, and equivalents. * Worked independently across design and motion — comfortable producing assets in Figma without designer oversight, developing motion work independently, and briefing specialist teams for larger concept-led projects. * Produced founder, exec, or personality-led creative work — understanding how to build a compelling human story through video, design, and multimedia formats. YOU'RE UNLIKELY TO THRIVE HERE IF * You prefer heavily structured environments with extensive oversight and clearly defined processes at every stage. * You need to be the loudest creative voice in the room — this role requires confidence without ego and the ability to elevate others' ideas as much as your own. * You're comfortable shipping work that's good enough — the bar here is high and the standard is non-negotiable. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. COMPENSATION At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this. BENEFITS £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme. Additional perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in-person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry Exceptional opportunities for personal development and growth as we build something remarkable together. INTERVIEW PROCESS 1. Talent Screen (30 Minutes) 2. Hiring Manager Interview (1 hour) 3. Skills Assessment (1 hour) 4. Values Interview (1 hour) 5. Meet our CMO (30 minutes) OUR COMMITMENT TO DIVERSITY hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.