Senior RevOps Manager (12 month FTC)

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE We’re hiring a Senior Manager, BDR Operations & Strategy to help scale the operational infrastructure behind Legora’s global top-of-funnel sales engine. This role sits at the intersection of: * Business Development * Revenue Operations * GTM Systems & Data * Sales Leadership * Marketing * Analytics You will help operationalize and optimize the systems, workflows, analytics, and processes that power Legora’s outbound and pipeline generation motion globally. This is a highly cross-functional role focused on: * outbound operational excellence, * top-of-funnel analytics, * routing and workflow infrastructure, * sequencing governance, * tooling optimization, * and pipeline generation scalability. We’re looking for a highly analytical builder who combines systems thinking, operational rigor, and strong business judgment. WHAT YOU’LL OWN PIPELINE GENERATION OPERATIONS * Help design and operationalize scalable outbound and pipeline generation workflows * Own routing, assignment, and lead/account management processes * Support sequencing governance and outbound operational standards * Partner closely with Business Development leadership on operational scaling and process optimization * Help drive operational consistency across global top-of-funnel motions ANALYTICS & PERFORMANCE * Build dashboards and reporting for top-of-funnel performance and pipeline generation * Analyze conversion rates, productivity, pipeline quality, and sourcing performance * Identify operational bottlenecks and opportunities for improvement * Support forecasting and capacity planning related to pipeline generation * Deliver operational insights to GTM leadership TOOLING & INFRASTRUCTURE * Support and optimize the outbound tooling stack, enrichment workflows, and automation infrastructure * Partner closely with GTM Systems & Data on Salesforce workflows and architecture * Help operationalize AI-enabled outbound and prospecting workflows * Support tooling implementation, process automation, and workflow optimization * Maintain data quality and operational governance across systems CROSS-FUNCTIONAL COLLABORATION * Partner closely with Business Development leadership, RevOps, Marketing, and GTM Systems * Support strategic initiatives tied to outbound scaling and pipeline generation * Help ensure alignment across process, reporting, and operational standards * Act as a key operational partner to the top-of-funnel sales organization WHAT WE’RE LOOKING FOR REQUIRED EXPERIENCE * 4–8+ years in: * Revenue Operations * GTM Operations * Sales Operations * Growth Operations * Pipeline Generation Operations * Business Operations * Experience supporting high-growth B2B SaaS or AI companies * Strong analytical and problem-solving skills * Familiarity with Salesforce and modern outbound tooling ecosystems * Experience building and optimizing scalable operational processes * Strong cross-functional communication and stakeholder management skills PREFERRED EXPERIENCE * Experience supporting outbound sales or BDR organizations * Experience with sequencing, routing, enrichment, and signal tooling * Experience working with enterprise sales organizations * Experience operating in fast-scaling global environments * Experience supporting AI-enabled outbound workflows YOU MIGHT BE A GREAT FIT IF YOU… * Think like an operator and systems builder * Enjoy solving complex operational problems * Are highly analytical and data-driven * Thrive in fast-paced, ambiguous environments * Care deeply about operational excellence * Balance attention to detail with strategic thinking * Have strong judgment and a low ego SUCCESS IN THIS ROLE Within 12 months, you will have: * Improved the scalability and efficiency of Legora’s pipeline generation infrastructure * Increased visibility into top-of-funnel performance and operational metrics * Helped standardize outbound workflows and operational processes globally * Improved routing, tooling, and workflow efficiency across the BDR organization * Helped enable pipeline generation to scale efficiently during a period of hypergrowth WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients domestic and internationally. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Denver office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Herdify

JOB DESCRIPTION About Herdify Herdify is a first-to-market B2B SaaS platform built on behavioural science, network science and complexity theory. Our technology predicts the collective behaviours of consumers, helping brands understand where real-world influence and word-of-mouth are already driving customer acquisition, retention and growth. Founded in the UK by ex-Microsoft and Cambridge and Bristol post-doc researchers, and advised by Rory Sutherland, Herdify brings together behavioural science, data and marketing technology to help brands find hidden opportunities for growth. We work with brands including Abel & Cole, MusicMagpie and Who Gives A Crap, as well as charities including the RSPCA, Crisis and The Salvation Army. We are now looking for a Customer Success & Growth Manager to own the customer relationship post-sale, helping our customers get more value from Herdify, whilst building the underlying operating model which will be able to support Herdify’s continued growth. The role  This is a hands-on, founding Customer Success and Growth role with a clear path to Head of Customer Success & Growth - including, in time, building a team to support them in delivering customer outcomes at scale. You will own a portfolio of customers - direct and via partners -and your job is to ensure customers are onboarded successfully; use the platform effectively; understand the value Herdify creates; and expand into additional use-cases. We believe that, wherever possible, everything we do for customers should ultimately be delivered through the product. That means this role will be influential in our product roadmap. You’ll work closely with our CPO and Co-founder contributing to what we build, when we build it, and how it helps customers get more value from Herdify. As a founding Customer Success & Growth role, it offers the opportunity to shape how Herdify supports, retains and grows customers as we scale. You'll own the customer relationship from implementation onwards, ensuring customers realise value quickly while identifying opportunities to deepen adoption, expand usage and maximise long-term customer value. Today, our post-sale customer journey comprises: 1. Customer Success: implementation, onboarding, usage, adoption and ongoing value delivery, including managing renewals.  2. Customer growth: helping customers and partners utilise Herdify across additional campaigns, channels, use cases and departments, turning it into a strategic insights platform. The right person will be able to have both conversations. They will be comfortable managing projects and deadlines, but also confident speaking to senior marketing, acquisition, fundraising and agency stakeholders about commercial outcomes, impact, and growth. In the first phase, this role is expected to be approximately 60% customer success (delivery, onboarding and adoption) and 40% growth (relationship management, account development and expansion).  Around 80% of the role will be supporting direct brand and charity customers, with 20% partner and agency collaboration alongside our Partner Manager. What you’ll be responsible for: Own customer delivery * Own the post-sale customer journey from handover through onboarding, adoption, ongoing impact and renewal preparation. * Orchestrate work and deadlines internally and externally between Sales, Data, Product and Customer teams to ensure a consistent customer experience. * Make sure customers understand the insights Herdify brings and how to act on it. * Identify risks early and create action plans to keep customers on track. * Gather customer feedback, testimonials and case study opportunities and liaise with Marketing and Product to action. Drive customer value and expansion * Help customers get more value from the Herdify platform over time. * Identify opportunities to expand into new use cases, campaigns, departments or regions. * Own renewals and expansion opportunities. * Build commercially led relationships with senior stakeholders, demonstrating the value of Herdify to their business. * Help customers understand how Herdify can support acquisition, retention, media planning, fundraising, local activation and wider strategic decisions. * Support agency and partner relationships where customer success depends on partner delivery. Shape the Customer Success function * Build the foundations of a repeatable CS/Growth operating model which can scale with Herdify’s growth; and once timing is right, help hire and manage the first team members * Collaborate with RevOps to create  * onboarding, adoption and customer health workflows * KPIs, reports and dashboards needed to surface and present CS and Growth data to Herdify’s leadership Be the voice of the customer in Product * Work closely with CPO to help identify and prioritise what should be improved, automated or delivered inside the platform, using structured customer/partner feedback * Surface manual tasks that could become product features to drive customer adoption and impact What success looks like: In the first 3 months * You understand Herdify’s product, proposition, customer base and delivery model. * You have taken ownership of the live customer portfolio. * Sales, Product and Data teams have a clearer view of customer health and delivery priorities. * You have started identifying expansion opportunities and customer risks. In the first 6 months * Customers have a clearer and more consistent onboarding and adoption experience. * CS reporting is in place and being shared with the leadership team. * There is a repeatable process for customer health, business reviews, renewals support and expansion identification. * You have helped Marketing to create stronger customer stories, testimonials and case studies * Herdify has a clear view of when and how to make the next CS hire. In the first 12 months * Herdify has a scalable Customer Success & Growth operating model. * Customer adoption, retention and expansion are being managed proactively. * The CS function has clearer KPIs, reporting and ownership. * The successful candidate is ready to step into a Head of Customer Success role as the team scales. YOUR PROFILE What we’re looking for You should be: * Excited by the idea of building a function, not just joining one. * Experienced in B2B SaaS Customer Success, ideally in MarTech, AdTech, marketing analytics, media, data or insight platforms. * Used to working with marketing, acquisition, media, fundraising or agency teams. * Comfortable managing multiple customers, projects and deadlines at once. * Action-oriented and comfortable with ambiguity. * Able to adapt your style to different customer types and seniority levels. * Commercially aware, with experience identifying expansion opportunities and building senior relationships. Nice to have * Experience in a first CS hire, founding CS or early-stage SaaS environment. * Experience working across both Customer Success and Account Management/Growth. * Experience with HubSpot CRM. * Experience building customer health scores, onboarding playbooks, QBR processes or CS reporting. * Experience hiring or managing junior CS team members. * Familiarity with marketing measurement, media planning, customer data, audience targeting or campaign performance. WHY US? Why join Herdify? This is a rare opportunity to join an early-stage SaaS company at the point where Customer Success becomes a core function. You will inherit active customer relationships and real expansion opportunities, but you will also have the space to design how CS works. You will also be joining a business backed by serious behavioural science thinking, with Rory Sutherland as an advisor and a product built around a new understanding of how consumer behaviour spreads in the real world. If you are a strong Senior CSM or CS Lead who wants to move towards Head of Customer Success, this is an incredibly rare chance to earn that progression by building the function, shaping the customer journey and helping define a new category in behavioural science-led marketing technology. WHAT YOU GET Benefits * Stock options * 25 days’ annual leave plus public holidays * Pension scheme * Annual training allowance * Choice of laptop, monitor and high-quality kit * Hybrid working across office, home, client and partner sites * The opportunity to shape a first-to-market category and build the Customer Success function from the ground up

iBanFirst

WHO ARE WE? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security. KEY FIGURES * 350+ employees across 14 offices in 11 European countries * 30+ nationalities represented, average age: 32 * 10,000 corporate clients trust us * €80M in revenue in 2025, with a target of around €100M in 2026 * Profitable for nearly two years * Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service A STRONG CULTURE BUILT AROUND 4 CORE VALUES * Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together. * Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA. * Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact. * Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability. WHY JOIN US? * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market. * We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally. * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously. * You'll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions. * iBanFirst is profitable and backed by long-term investors: Xavier Niel and Bpifrance, historical shareholders, and Marlin Equity Partners, who joined in 2021 to support our international ambitions. Joining iBanFirst means joining a profitable, international, fast-growing company at a pivotal moment — where commercial transformation and data-driven decision-making are at the heart of our next phase of growth.   RECRUITMENT CONTEXT We are investing in building and strengthening our Revenue Operations function as iBanFirst enters a key phase of commercial transformation. With a new CRO on board and our commercial teams evolving across Europe, we are creating the conditions for a high-impact RevOps function that sits at the very centre of the business — a true intelligence hub for performance. This is a moment of real opportunity: the Rev Ops team will have direct visibility with the CEO and executive leadership, and will play a central role in shaping how iBanFirst grows across markets.   MANAGER & TEAM You will report to Anne-Sophie Pradier, VP Revenue Operations & Partnerships. You will work hand-in-hand with Anne-Sophie and in close collaboration with Alexandre Schont (Chief Revenue Officer), Anne-Sophie's N+1, who will be a key partner for strategic discussions on commercial performance. Your work will feed directly into decisions at CRO and executive level. The Revenue Operations team is structured around two complementary pillars: * Revenue Operations — strategic analytics, KPI definition, funnel intelligence, business partnering with the CRO * Sales Operations — execution-focused, working closely with country managers and commercial teams on process, CRM, and productivity You will be the RevOps Lead — working at the intersection of data, strategy, and commercial execution, with high visibility across the organisation.   WHAT WILL YOU DO? With a cross-functional view of the full customer lifecycle — acquisition, closing, retention — you will be a key driver of alignment between our Sales, Marketing, and Customer Success teams across multiple markets. You are equal parts data cruncher and strategic partner: as comfortable diving into the numbers as you are presenting insights to leadership. KEY RESPONSIBILITIES: Business Performance Analysis & Insights: * Build and own a unified view of the revenue funnel, from lead generation to client upsell * Track and analyse key revenue metrics: ARR, NRR, churn, LTV, conversion rates by stage and market * Define and align company-wide KPIs in close collaboration with Anne-Sophie and the CRO — ensuring the whole organisation speaks the same language on performance * Deliver actionable insights to support go-to-market decisions and executive reviews Sales, Marketing & CS Alignment: * Identify and resolve friction points across teams to streamline the customer journey * Define and maintain shared definitions, metrics, and processes across functions * Lead cross-functional projects to improve the end-to-end customer lifecycle Tech Stack & CRM: * Oversee the integration and consistency of the GTM tech stack (CRM, marketing automation, CS tools, revenue intelligence platforms) * Ensure data quality and integrity across the full funnel Forecasting & Strategic Planning: * Contribute to revenue forecasting and commercial planning exercises * Model growth scenarios and market prioritisation frameworks AI & Efficiency: * Drive AI adoption initiatives within the commercial teams — identifying concrete use cases to increase team efficiency and impact   ROLE OBJECTIVES First 3 months: * Get fully up to speed with iBanFirst's commercial model, data infrastructure, and existing reporting * Build strong working relationships with Anne-Sophie, Alexandre Schont, and key business stakeholders across Sales, Marketing, and Customer Success * Develop a clear view of the current state of KPI definition and funnel tracking First 6 months: * Define and align the company's core revenue KPIs — the top priority for this role * Deliver a reliable, decision-grade view of the revenue funnel across markets * Establish a regular cadence of insights and business reviews with senior leadership First 12 months: * Be recognised as the intelligence hub of the commercial organisation — the team people come to for answers on business performance * Have a measurable impact on the quality of go-to-market decisions * Contribute to at least one strategic initiative (AI, commercial transformation, or planning)   WHAT DO YOU BRING? Experience: * 5–7 years of experience in Revenue Operations, Sales Operations, Business Operations, or a business analyst role in a B2B environment * Proven track record of turning complex data into clear, actionable insights that drive commercial decisions * Experience working cross-functionally with Sales, Marketing, and/or Customer Success teams Must-have skills: * Strong analytical mindset — you are a data cruncher at heart; you live in the numbers and know how to make them tell a story * BI tools proficiency — hands-on experience with Power BI, Metabase, Tableau, or equivalent; Excel/Google Sheets at an advanced level * Entrepreneurial spirit — you don't wait to be told; you identify opportunities, take initiative, and are energised by having real impact in a fast-moving environment * Cross-functional collaboration — you build trust across teams, communicate clearly with both technical and non-technical stakeholders, and know how to align diverse teams around shared goals * Salesforce or equivalent CRM — comfortable working with CRM data; Salesforce experience is a strong plus * Fluent in both French and English  Nice to have: * Experience in fintech, payments, or B2B SaaS — especially familiarity with SaaS metrics (ARR, NRR, LTV, CAC…) * Previous exposure to revenue forecasting or commercial planning * Experience with AI tools in a commercial or operational context   WHAT DO WE OFFER? * Permanent contract (CDI) * Location: Paris (Porte Maillot) * Hybrid work policy: Office-first culture — approximately 1 day/week remote. Travel to European offices ~2 times per quarter. WHY THIS IS A GREAT OPPORTUNITY: * High visibility from day one — direct exposure to the CEO, CRO, and executive leadership team; your work shapes decisions at the top * A pivotal moment — iBanFirst is transforming its commercial organisation; you will be a key architect of that transformation * Real strategic impact — this is not a support role; it's a central, decision-driving function that the business relies on * Entrepreneurial environment — flat hierarchy, fast decisions, and the space to build and own your scope * AI at the forefront — you'll be part of initiatives to bring AI into the commercial teams, in a company that takes technology seriously BENEFITS: * Swile meal card * AXA health insurance * 50% commuter benefit reimbursement * RTT (extra paid days off) * Gymlib subscription * Paid parental leave * Company-wide events, team offsites, and social activities   RECRUITMENT PROCESS 1. Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (Teams) — Purpose: General fit, motivation, salary expectations, availability 2. Interview with Anne-Sophie Pradier (VP Revenue Operations & Partnerships) — 30 minutes – remote (Teams) — Purpose: Role fit, analytical mindset, strategic vision, team fit 3. Case study with Anne-Sophie Pradier — 45 minutes – remote or in-person — Purpose: Practical assessment of analytical thinking, data approach, and RevOps problem-solving 4. Final round with Alexandre Schont (Chief Revenue Officer) — remote or in-person — Purpose: Leadership validation, strategic alignment, long-term potential         ____________________________ #LI-MP1 #LI-onsite / #LI-hybrid / #LI-remote