Senior Content Designer

Relay

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Karthik Harith - VP Operations Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. Prior to Relay, he operated at VP/General Manager across multiple markets and brands (Getir, Gorillas, and Frichti). He holds a BS in Electrical Engineering (Brown) and an MBA in Finance (HEC Paris). At Relay, Karthik leads Operations, bringing rigorous execution and scaling experience to solve hard, real-world logistics problems end-to-end. Relay’s Mission Relay exists to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Opportunity Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. When teams plan to the right number, the network runs efficiently. When they over-plan, capacity goes to waste; when they under-plan, cost surges and operational performance suffers. At a high level, the outcome you will drive is excellent day-to-day forecast guidance -ensuring teams across the network plan to the right number every day. This is one of the most powerful cost levers in the business. As Senior Operations Associate, you will own the day-to-day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress. This is fundamentally an operational role - high-context, high-ownership, and central to how the network runs every day. Alongside the day-to-day execution, you will have the opportunity to keep critical projects moving forward across the squad. As a Senior Operations Associate, Network at Relay at Relay, you'll: * Own the quality of day-to-day forecast guidance. Co-build and operate the systems that decide how much volume flows through our network every day, ensuring teams plan to the right number - neither over- nor under-planning. Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available. * Plan the business through scheduled operational moments. When demand is going to deviate from the norm - busy shopping periods, holidays, planned promotions - you will develop the operational plan and make sure all relevant teams are prepared, aligned, and acting on the same source of truth. * Lead the response to unplanned incidents. When something disrupts the network - adverse weather, supply-side shocks, or unexpected client behaviour - you will step in to own the recovery and run the retro process to ensure follow-ups are actioned. * Work shoulder-to-shoulder with the data team. When forecasts look off or operations flag a problem, you will dig into the numbers, interrogate the models, and help the Data Scientists and Analysts pinpoint where the models are creating real-world friction. You will not be building the models - but you will be a trusted partner in pressure-testing them. * Help keep the squad's programme of work on track - beginning with coordination and follow-up, and growing into a role that guides what the squad prioritises as you build context and credibility. Who Will Thrive in this role? * Resilience and high ownership. You enjoy being at the centre of how the network runs each day. The work spans daily execution and complex, ambiguous problem-solving, and you take real pride in owning the outcome of both - including stepping in when other teams or processes need support. * Project literacy. You have run projects or worked closely with Programme Managers in prior roles. You're comfortable absorbing the administrative scaffolding of a programme without requiring a senior PM to direct you. * A bias for action. You would rather get something working today than design the perfect solution for next quarter. You know when to escalate and when to just fix it. * Strong written communication. At Relay, a well-structured doc or one-pager is often how you get things done - it's how you align people, define problems, and create momentum without a meeting. * 3–5 years of experience in operations, programme management, consulting, or a similar function - ideally somewhere fast-moving where the playbook was being written in real time. * Data literacy. Comfortable with SQL and able to query data independently to investigate operational issues. You can articulate the data and insight you need with sufficient clarity that an AI agent or analyst can act on it. You don't need to be building dashboards yourself - but you should be capable of pulling your own numbers when you need to. The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. Fast and Focused Hiring Process 1. Talent Acquisition Interview - 30 min 2. Hiring Manager Interview - 45min 3. Case Exercise - 90min 4. Final Interview w/ VP Operations - 30min 5. Decision and offer within 48 hours, our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Relay

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay is hiring a Senior Operations Account Manager to own and strengthen the day-to-day operational relationships with our biggest UK clients, from Vinted to Gymshark and other leading e-commerce platforms and brands. Sitting within the Commercial team, you’ll work closely with our Strategic Account Managers to ensure high-volume accounts moving millions of parcels through the UK run smoothly, issues are resolved quickly, and clients feel consistently supported. While the Strategic Account Manager leads on profitable growth initiatives and long-term growth strategy, you’ll act as the operational backbone of the account to ensure profitable operational performance. That the operational performance does not stand in the way of growth — In a logistics environment where complexity and lots of moving parts are the norm, you’ll be the person who is able to build trust by being clear-headed and bring in solutions, maintain momentum on operational changes and improvement initiatives for clients, and is a natural problem solver. Who Will Thrive in This Role? * You take pride in being dependable, calm, and highly effective in complex operational environments. * You thrive under pressure and love solving problems * You like being close to the detail rather than managing from a distance — understanding what is happening on the ground, untangling issues quickly, and improving the system behind them. * You are comfortable operating between demanding clients and busy internal teams, and you know how to stay credible, structured, and constructive under pressure. * You are naturally process-minded: when something breaks, you do not just fix it once — you look for the root cause and improve the workflow so it does not keep happening. * You build trust through consistency and clarity. Clients feel heard when they work with you, even when the message is difficult. * You are an excellent communicator and can switch easily between external client conversations and internal coordination without losing nuance. Must-Haves * 5+ years of experience in an operational, account management, or client-facing role within logistics, supply chain, cross-border e-commerce, or related environments. * Strong operational judgement and a high tolerance for ambiguity — you can triage, communicate clearly, and move issues forward when things do not go to plan. * A sharp eye for detail, paired with a practical bias for action. * Strong cross-functional coordination skills, with the ability to work effectively across commercial, operations, finance, and customer-facing teams. * A structured communication style, whether in day-to-day updates, incident management, or formal escalations. Compensation & Benefits * Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success. * Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. * 25 days of holidays. * Enhanced parental leave. * Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. * Hardware of your choice. * Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Fast and Focused Hiring Process 1. Talent Acquisition Interview — 45 min 2. Hiring Manager Interview — 60 min 3. Case Study — 90 min 4. Culture & Team Fit Conversation — 30 min 5. Decision and offer within 48 hours; our process mirrors our pace of work. Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Peloton

ABOUT THE ROLE The Workouts Design Team at Peloton is focused on designing new software experiences that enable people to live both healthier and longer lives. The team works collaboratively with designers across the organization to create new workout experiences, novel software interactions for new hardware products, and intuitive ways of getting the best workout at-home, outdoors, or even in the gym.  Our Content Designers work strategically and cross-functionally to help craft flows for our members with intentional content that informs and helps our users make decisions to get maximum benefit from our fitness experiences. They approach problems with an agile mentality and rapidly iterate alongside cross-functional partners. As a Senior Content Designer, you’ll partner closely with product designers, product managers, user researchers, engineers, product marketing, brand creative, and other cross-functional teams to bring features to life across our platforms. Successful candidates are self-motivated, strategic, highly collaborative, proactive project owners, readily open to feedback and critique. They value the success of the team over their individual progress, and are often taking leadership over delivering outcomes. YOUR DAILY IMPACT * Collaborate with cross-functional teams, including UX/UI designers, product managers, UXR/Analytics, and engineering to understand user needs and product goals  * Lead the creation and development of content strategies that influence the overall user experience * Craft member-centric content for a variety of touchpoints across member journeys including UI, notifications, help documentation, etc.  * Partner with Brand and Product Marketing teams to develop and maintain a consistent tone of voice across our products * Conduct content audits to ensure accuracy, relevance, quality, and adherence to the style guide * Organize and maintain docs, decks and design files that can easily be tracked by cross-functional teams and partners  * Work closely with other Content Designers to develop and maintain content style guide, drive and advocate for best practices, and stay in the know of industry trends that could improve content strategies * Help write content standards and contribute to our style guide  * Partner with legal, localization and support teams to ensure the content is accurately and responsibly launched  YOU BRING TO PELOTON * 6+ years experience as a Content Designer or similar role (e.g. UX Writer, Content Strategist) in a software product environment * You have a portfolio that showcases your craft and demonstrates how you think and solve problems  * A deep understanding of user experience and how content, design, research and more come together to build frictionless user flows  * Skills to set up frameworks and brainstorm initial design concepts  * The ability to present ideas, bring strategies to life, and incorporate feedback into your iterative work * Experience working with AI, including dynamic and non-deterministic interfaces * Comfortable working with ambiguous requirements and ability to quickly adapt and flex on direction of projects * Excellent communication and organizational skills * Cognitive awareness of wider business goals, delivering intuitive and user-centered design solutions * Familiarity with the design systems, interaction patterns, and limitations of cross functional platforms - specifically Android, iOS, and web apps. #LI-JS2 #LI-Hybrid  The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance  * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave  * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $173,500—$213,100 USD   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.