Implementation Lead - Secondary Care

Accurx

ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS IN THE NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. GAMECHANGING, RIGHT? HERE'S WHAT YOU'LL BE GETTING STUCK INTO TO MAKE IT WORK As an Implementation Manager, you’ll be the one making sure our most ambitious tools actually land and stick in Secondary care. You won't just be ticking boxes on a rollout list; you’ll be leading the charge on high-impact transformations, like helping clinicians and admin teams move over to Accurx Scribe. You'll spend your time figuring out how these tools fit into the daily lives of clinicians, making sure they aren't just "installed," but are genuinely making things better for everyone. * Driving deep transformation: Leading big-scale rollouts for complex products like Scribe, making sure we’re not just doing the basics but fundamentally changing how healthcare is delivered. * Strategic boundary-setting: Standing firm on implementation plans and managing commercial expectations to ensure we deliver sustainable solutions without overcommitting. * Owning the AI journey: Becoming the go-to expert on our emerging AI features, taking full ownership of how they are introduced to practices and scaled across the country. * Closing the feedback loop: Reviewing practice cohorts 6-9 months after go-live to see if they’re actually using the product as intended and figuring out how we can make it even better. * Scaling with smarts: Using our internal AI dashboards to handle the "heavy lifting" of data, so you can focus on the human side of implementation while we automate the repetitive bits. * Raising the bar: Constantly looking for ways to improve our processes—if something isn't working or could be more efficient, you’ll have the autonomy to change it.   YOU SHOULD APPLY IF... * You’ve been around the block with big rollouts: You have solid experience managing complex implementations in a fast-paced business and you know how to keep a project moving. * You’re a "driver," not a "passenger": You don't wait to be told what to do; you dive into the context, spot the problems, and take the lead on solving them. * You can hold your own: You’re comfortable having tough conversations with stakeholders and can stay firm on what’s achievable * You’re a natural communicator: You can explain technical or complex changes in a way that feels clear, simple, and actually exciting for the people using them. * You’re relentlessly resourceful: When you hit a roadblock, you don't just stop - you find a creative way over, under, or through it. * You care about the "why": You’re motivated by the idea of fixing healthcare communication and want to see the real-world impact of your work on clinicians and patients. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Solve Healthcare Productivity. * £45,000 - £60,000 salary + share options up to £15,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!   Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube.

Accurx

📍LONDON/ HYBRID £40,000 - £80,000 + SHARE OPTIONS UP TO £30,000 + BENEFITS 💬 ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. THE TEAM Our engineers have sat in GP waiting rooms. They've watched practice managers juggle three systems at once to send a single message to a patient. They build for that person. What sets our Product Engineers apart is that they own the problem, not just the code. They shape what gets built and how - working with Product, Design and Clinical from the earliest stages - and they stay with the systems they build as they evolve. They bring engineering judgment into product decisions, and product thinking into engineering ones. Our stack is primarily C# on the backend, TypeScript and React on the frontend, running on Azure. ML/AI work uses Python. We don't expect you to know all of it - we expect you to follow a problem wherever it leads. WHAT YOU'LL BE DOING * Owning features end-to-end: from refining the problem with clinicians and product managers through to architecture, implementation, rollout, and long-term evolution * Engaging directly with NHS GPs, practice staff and patients to build a genuine understanding of the problems you're solving — research sessions, visiting practices * Designing architecture and API boundaries with the broader system in mind, not just the immediate surface * Holding the quality bar for what you ship: not just that the code works, but that the product is reliable, intuitive and safe in a clinical context * Making the architectural calls that keep our codebase sustainable — improving system health alongside shipping features, not instead of it * Pushing back constructively when something is wrong, and committing fully when a decision has been made WHAT EXPERIENCE YOU NEED TO BE SUCCESSFUL * Comfortable building production software across the stack - you might be strongest in backend or frontend, but you can follow a problem across both to own a feature end-to-end * Proven ability to reason about systems - breaking ambiguous problems into tractable pieces, spotting trade-offs and second-order effects before they become incidents * Comfortable with ambiguity and early-stage problem definition; you shape the work rather than wait for a finished spec * You treat engineering quality as part of the job - managing technical debt pragmatically, reviewing AI-generated output critically, and pushing for the right architectural decisions under real constraints * Curiosity about AI tools and how they change the way you work, with the judgment to know when to rely on them and when not to What we’re looking for to demonstrate as a Product Engineer at Accurx * You start from the user problem, not the technology. You know what to build, what not to build, and why. In the AI era, that also means knowing what to delegate, what needs human judgment, and what shouldn't exist at all. * You can break ambiguous problems into tractable pieces and see how those pieces connect across boundaries. You spot seams, trade-offs, and second-order effects — thinking both from big to small and small to big. * You can pick up unfamiliar code, systems, and assess AI-generated output. You spot flaws before being told, and you understand why something is wrong. * You have strong expertise in at least one area and can use it to build, debug, and improve real systems effectively. You know what “great” looks like in your domain and can reliably get there. * You own outcomes, not just tasks. You influence across teams, navigate disagreement to reach the right answer, own your mistakes, and push hard for the wins that matter. * You actively experiment with AI tools to push the boundaries of what's possible today, with the scepticism to avoid overhyping what they can do. * You're actively learning and experimenting with AI tools, pushing the boundary of what's possible today, with the healthy scepticism that keeps you from overhyping what they can do. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £40,000 - £80,000 salary + share options up to £31,500 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office-first,, culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Accurx

📍LONDON/ HYBRID £80,000 - £115,000 + £30,000 SHARE OPTIONS + BENEFITS 💬 ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. THE TEAM Our engineers have sat in GP waiting rooms. They've watched practice managers juggle three systems at once to send a single message to a patient. They build for that person. What sets our Product Engineers apart is that they own the problem, not just the code. They shape what gets built and how - working with Product, Design and Clinical from the earliest stages - and they stay with the systems they build as they evolve. They bring engineering judgment into product decisions, and product thinking into engineering ones. Our stack is primarily C# on the backend, TypeScript and React on the frontend, running on Azure. ML/AI work uses Python. We don't expect you to know all of it - we expect you to follow a problem wherever it leads. WHAT YOU'LL BE DOING * Owning features end-to-end: from refining the problem with clinicians and product managers through to architecture, implementation, rollout, and long-term evolution * Engaging directly with NHS GPs, practice staff and patients to build a genuine understanding of the problems you're solving — research sessions, visiting practices * Designing architecture and API boundaries with the broader system in mind, not just the immediate surface * Holding the quality bar for what you ship: not just that the code works, but that the product is reliable, intuitive and safe in a clinical context * Making the architectural calls that keep our codebase sustainable — improving system health alongside shipping features, not instead of it * Pushing back constructively when something is wrong, and committing fully when a decision has been made WHAT EXPERIENCE YOU NEED TO BE SUCCESSFUL * Comfortable building production software across the stack - you might be strongest in backend or frontend, but you can follow a problem across both to own a feature end-to-end * Proven ability to reason about systems - breaking ambiguous problems into tractable pieces, spotting trade-offs and second-order effects before they become incidents * Comfortable with ambiguity and early-stage problem definition; you shape the work rather than wait for a finished spec * You treat engineering quality as part of the job - managing technical debt pragmatically, reviewing AI-generated output critically, and pushing for the right architectural decisions under real constraints * Curiosity about AI tools and how they change the way you work, with the judgment to know when to rely on them and when not to What we’re looking for to demonstrate as a Product Engineer at Accurx * You start from the user problem, not the technology. You know what to build, what not to build, and why. In the AI era, that also means knowing what to delegate, what needs human judgment, and what shouldn't exist at all. * You can break ambiguous problems into tractable pieces and see how those pieces connect across boundaries. You spot seams, trade-offs, and second-order effects — thinking both from big to small and small to big. * You can pick up unfamiliar code, systems, and assess AI-generated output. You spot flaws before being told, and you understand why something is wrong. * You have strong expertise in at least one area and can use it to build, debug, and improve real systems effectively. You know what “great” looks like in your domain and can reliably get there. * You own outcomes, not just tasks. You influence across teams, navigate disagreement to reach the right answer, own your mistakes, and push hard for the wins that matter. * You actively experiment with AI tools to push the boundaries of what's possible today, with the scepticism to avoid overhyping what they can do. * You're actively learning and experimenting with AI tools, pushing the boundary of what's possible today, with the healthy scepticism that keeps you from overhyping what they can do. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £80,000 - £115,000 salary + £30,000 share options * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office-first,, culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!