Customer Intelligence Manager

Deliveroo

SENIOR MANAGER, PEOPLE OPERATIONS & HR COMPLIANCE Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Senior Manager, People Operations & HR Compliance to join our London team. This is a hybrid role. In this role, you’ll help us define and lead our global HR compliance strategy across 30,000+ employees and 40+ countries—building a proactive, AI-enabled compliance function that is a trusted partner to the business and a clear enabler of how we grow. Get to know our People team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Global People Operations team. The Global HR Compliance team is a critical capability within Global People Operations, owning the strategy, governance, and execution of employment compliance across the DoorDash brand ecosystem. This is a high-impact team operating at the intersection of legal obligation and people strategy, partnering closely with Legal, People Business Partners, Compensation, People Services, and People Technology to ensure that how we operate as an employer reflects both our values and our obligations. You’ll lead and grow an existing team of experienced compliance professionals and report directly to the Sr. Director, Head of Global People Operations, serving also as a strategic partner and right hand on the highest-priority cross-functional people operations initiatives. Here’s what your day-to-day might look like: * Define and own the global HR compliance strategy establishing a clear vision, operating model, and multi-year roadmap that is well understood across the People team and actively aligned to business priorities across the brand ecosystem. * Lead, develop, and grow the global HR Compliance team, setting clear goals, creating mechanisms to communicate progress, and building a high-trust function that is known for proactive partnership rather than reactive oversight. * Drive the execution of a robust compliance program across core domains including SOX hire-to-retire controls, legislation management, mandated compliance reporting, employment handbook and policy governance, background checks, work authorisation, wage and hour, leave of absence, and employee data privacy ensuring consistent coverage across all geographies and brands. * Embed AI and automation into the core workflows of the compliance function using technology to enhance monitoring, streamline documentation, surface risk earlier, and scale the team’s capacity to operate proactively across a complex, global landscape. * Build and maintain strong cross-functional partnerships with Employment Legal, People Business Partners, Compensation, and People Technology creating clear engagement models so that the right stakeholders know when and how to activate the Global HR Compliance team. * Develop governance mechanisms and compliance reporting that provide transparency into program health, surface emerging risks, and demonstrate measurable impact across the compliance roadmap—creating clear visibility for People leadership and key cross-functional partners. * Serve as a strategic partner and right hand to the Sr. Director, Head of Global People Operations—driving operating rhythm, cross-functional prioritisation, and alignment across the Global People Operations leadership team on the highest-priority initiatives. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience leading HR compliance or employment law programs in a high-growth, global technology company or similar fast-paced environment—with a strong track record of building and leading compliance functions at scale. * Deep expertise across core HR compliance domains including employment legislation management, SOX hire-to-retire controls, mandated reporting, policy governance, work authorisation, data privacy, and wage and hour—with the ability to navigate both UK/EMEA specifics and broader global complexity. * Proven ability as a strategic operator who can define a multi-year compliance vision and gain stakeholder buy-in, while also rolling up their sleeves to build process infrastructure, drive execution, and deliver against a roadmap with urgency and rigour. * Demonstrated experience embedding AI and automation into compliance or people operations workflows—with a clear point of view on how technology can be used to scale a proactive, intelligence-driven approach to employment compliance. * Strong leadership and cross-functional influence skills, with a history of building trusted partnerships with Legal, HR, Finance, and Technology teams—and a proven ability to create clarity and alignment in complex, matrixed, multinational organisations. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

TECHNICAL SOURCER – PRODUCT & DESIGN Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Technical Sourcer to join our London team. This is a hybrid role. In this role, you’ll help us find and engage world-class Product and Design talent across our growing global organisation, driving pipeline quality and strategic sourcing excellence. Get to know our People team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Talent Acquisition team. We act as strategic growth partners across Deliveroo, bringing creativity, rigour, and market insight to our most critical and complex talent searches worldwide. Here’s what your day-to-day might look like: * Design and execute proactive sourcing strategies to identify and engage world-class Product Management and Design talent across Europe. * Build and maintain diverse, high-quality talent pipelines that anticipate future hiring needs rather than just reacting to open requisitions. * Partner closely with recruiters and senior hiring managers to calibrate role requirements, map target markets, and share real-time competitive intelligence. * Craft compelling, personalised outreach that brings Deliveroo’s mission and employer brand to life, successfully converting passive prospects into active candidates. * Embed diversity, equity, and inclusion principles into every stage of the sourcing funnel, actively challenging bias in talent identification and channel selection. * Track and analyse sourcing funnel metrics to continuously optimise channel performance, outreach strategy, and pipeline conversion. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience sourcing or recruiting Product Management or Design talent within a high-growth global technology environment. * Proven ability to build high-quality, diverse talent pipelines for senior and highly specialist profiles. * Mastery of advanced sourcing techniques, including Boolean search, talent mapping, and leveraging alternative platforms to find hidden talent. * Exceptional communication and storytelling skills, with a track record of building trust quickly and engaging passive industry talent. * Strong understanding of data and talent insights, using metrics to influence search strategies and manage stakeholder expectations constructively. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

SENIOR MACHINE LEARNING ENGINEER Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for several Senior Machine Learning Engineers to join our London teams. WHAT YOU’LL BE DOING In this role, you’ll help us develop the algorithmic and machine-learning systems that power Deliveroo, making automated decisions at massive scale across our three-sided marketplace. Based on the team you join, here's what your role may look like: 1. Ads – building and productionising ranking and bidding models that decide which sponsored content to show, balancing advertiser outcomes with a high-quality user experience. 2. New Verticals – developing recommendation and catalogue-quality models that help customers discover the right grocery and retail items while supporting growth and efficiency. 3. Consumer – improving modern recommendation, ranking and search systems that shape how customers discover and choose what to order, driving engagement and long-term growth. 4. Care – building ML and LLM-powered systems that support customer care operations, from understanding intent and sentiment to suggesting fair and consistent resolutions. 5. Merchants – owning and evolving core ML models that support our merchant ecosystem (for example around classification, matching and lead-scoring), and building new models and AI agents that help partners grow their business. Irrespective of the team, you will: * Design and build sophisticated machine learning models to solve fuzzy business problems * Productionise end-to-end ML solutions, moving from initial concept to shipping code that drives measurable impact on our global marketplace. * Collaborate in cross-functional squads alongside software engineers, data scientists, and product managers to build intelligent decision-making machines. * Mentor junior colleagues and contribute to our robust technical review process to maintain high engineering standards. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience applying algorithmic solutions to complex business problems at scale. * Deep understanding of machine learning fundamentals and a proven ability to know when and how to apply them effectively. * Demonstrated ownership of end-to-end model productionisation, with a strong background in software engineering principles. * A bias for simplicity and a focus on achieving tangible business impact over theoretical complexity. * Exceptional programming and statistical skills, with the ability to translate ambiguous objectives into technical reality. WHY JOIN US? At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!