Senior Strategy & Operations Manager - Courier & Logistics (10 month FTC)

Deliveroo

SENIOR MANAGER, COURIER & LOGISTICS - EU P&P, RIDER SUPPLY (FTC - 10 MONTHS) THE TEAM The Strategy & Operations team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale. THE ROLE As a Senior Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will set the strategic vision for your team, translating high-level business goals into actionable workstreams for your direct reports. While maintaining a pulse on operations, you will act as a talent multiplier—coaching your team to identify gaps, scale initiatives, and drive continuous improvement. You will foster a culture of technical excellence, ensuring your team acts as a bridge between data-driven insights and operational execution to deliver consistent performance across markets. REQUIREMENTS * People Leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments. You have a proven ability to coach direct reports, foster a culture of ownership, and balance team capacity against operational demands. * Strategic Vision & Execution: You don’t just execute tasks; you set the strategic direction for your team. You are adept at translating high-level business objectives into clear, actionable workstreams that your team can own and deliver. * Influencing & Stakeholder Management: Expert at building relationships across functions (Product, Data, Ops). You act as the primary advocate for your team, securing buy-in, communicating trade-offs to senior leadership, and ensuring cross-functional alignment. * Data-Driven Leadership: You are comfortable navigating ambiguity and helping your team structure complex problems. You use data to guide your team’s prioritisation and measure the collective impact of your initiatives. * Bias for Outcomes: You focus on delivering results at scale. You evaluate team performance based on meaningful business outcomes rather than just output, and you foster an environment of continuous improvement and iteration. PREFERRED, BUT NOT REQUIRED * Familiarity with experimentation, measurement design, and operational change management. * You have experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts) to automate repetitive tasks and build simple systems that handle high-volume operations. * Experience with courier, logistics, or gig economy operations. WHY DELIVEROO Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here. LOCATION AND WORKING PATTERN This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery. BENEFITS AND DIVERSITY At Deliveroo, people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We welcome people from all backgrounds and identities. All you need is a passion for (most) food and a desire to be part of building one of the fastest growing technology businesses in an exciting space.

Deliveroo

Senior Strategy & Operations Manager   As the S&O Lead for Monetisation, you will be responsible for managing and optimising merchant monetisation strategy across our markets. This includes commission structures, merchant fees, pricing architecture and more. We are looking for a highly driven Strategy and Operations Leader to take ownership of key monetisation levers and help build scalable systems, tools, and processes. You’ll be part of the Merchant Strategy & Operations (S&O) team and report into the Director, Global Mx Strategy. You’ll work closely with senior stakeholders, commercial leadership, product teams, and finance to design, implement, and iterate on monetisation strategies. This role is both strategic and executional, ideal for someone who thrives on solving complex commercial problems while rolling up their sleeves to drive impact.     Key Responsibilities * Define our monetisation strategy, collaborating with commercial leadership across global markets to set our global framework for commission, fee structures and our overall take rate. Lead monetisation pilots, track performance, and scale successful models across markets. * Be the voice of our merchant partners and ensure we drive sustainable merchant growth and best-in-class selection of merchants, while allowing deliveroo to take our fair share of value. * Drive standardisation and reduce complexity across markets and segments, whilst maintaining a clear understanding of different competitive and market landscapes across markets and how those should impact our decision. * Operationalise strategy and build playbooks, guidelines and negotiation frameworks to empower commercial and account management teams to land monetisation changes successfully. * Define the monetisation roadmap with Engineering and Product leads, using technical solutions and automation to create processes that are effective and efficient. * Serve as the global DRI (Directly Responsible Individual) for merchant monetisation, pushing the business to think about wider market trends and competitive pricing benchmarking. * Assemble, inspire and drive a cross-functional team of stakeholders for monetisation that helps you drive strategic decisions as well as day to day running of governance and processes. * Own ambitious monetisation OKRs and create the governance and structures to track performance, course correct and prioritise. * Set and maintain high standards of operational rigour, ensuring monetisation frameworks are scalable to all markets and segments, and compliant with local regulations.   About You * Experience: 8+ years of experience (preferably a mix of strategy consulting and business operations) in tech, marketplaces, or B2B monetisation. * Commercial Acumen: Deep understanding of marketplace dynamics, subscription pricing, or complex B2B financial models. * Analytical Mindset: Strong data-driven approach with proficiency in data and visualization tools to solve complex commercial problems. * Influence: Proven ability to influence senior leadership and cross-functional stakeholders in a high-growth, matrixed environment. * Ownership: A strong "bias for action" and the ability to drive structure and clarity in ambiguous environments. Why Join Us?   At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:   🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.   We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   Our Global Structure   Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   Diversity, Equity and Inclusion   At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Senior Product Manager to join our London team. In this role, you’ll lead initiatives within our Network Efficiency area, turning complex logistics challenges into competitive advantages that speed up deliveries and fuel global growth. WHAT YOU’LL BE DOING You’ll be joining the Network Efficiency team. We work at the heart of Deliveroo’s logistics engine, collaborating with Engineering, Analytics, Machine Learning and Operations Research to optimise real-time predictions and dispatch decisions across all our markets. Here’s what your day-to-day might look like: * Design and ship new logistics capabilities that directly improve our customer, merchant and rider propositions. * Lead prioritisation and trade-off decisions, navigating complex marketplace dynamics and escalating to senior leadership when required. * Own product goals from inception to delivery, collaborating across disciplines to ensure we ship high-quality, high-impact solutions. * Drive cross-functional alignment with Finance, Legal, and Strategy & Operations teams globally to bring new features to market. * Translate complex ambiguity into clear execution plans, ensuring the team remains focused on the highest-leverage opportunities. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Proven ability to solve complex problems, with a knack for asking the right questions and translating ambiguity into actionable roadmaps. * Significant experience being data-savvy and analytical; you can grasp technical concepts quickly and partner effectively with Machine Learning and Operations Research specialists. * A systems-thinking mindset, with the ability to balance customer needs with commercial goals while considering second and third-order effects on the marketplace. * Demonstrated ownership of high-velocity execution, maintaining a sharp eye for detail in an environment where impact is paramount. * A growth mindset and the resilience to learn fast, adapt to failures, and keep moving forward. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!