Associate Director, Customer Success

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: The Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients. WHAT YOU’LL DO: * Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations * Clearly understand and communicate customer requirements and integration points in the context of the statement of work. * Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. * Manage all day-to-day administrative activities of a given project from inception to closure. * Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. * Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. * Achieve customer satisfaction through successful delivery of defined project scope. * Compile customer requests and deployment issues, to provide a feedback channel into our core products. * Act as the central client point of contact throughout the life of the project * Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice * Provide oversight for services engagements to ensure adherence to governance standards and support customer success * Coordinate escalations across multiple teams, including sales, services, and product organization * Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects. WHAT YOU BRING: * Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP * 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations * Experience in client facing project management in an agency or professional services environment   * Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. * Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs. * Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments. * Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. * Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems. * Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus. * Ability to manage in an environment of ambiguity with diverse stakeholders. * Ability to build strong relationships and generate opportunities for repeat business. * Must be able to travel, up to 40-60% * BS/BA Degree or equivalent experience  * Highly Desired:  - One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent - Prior experience with Microsoft Dynamics and Workfront  WHAT DO WE OFFER? The anticipated hourly range for this position is $65 - $75. This is based on a 20-hour workweek and leveling. Keep in mind, we're flexible. WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: The Associate Director, Delivery Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients. WHAT YOU’LL DO: * Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations * Clearly understand and communicate customer requirements and integration points in the context of the statement of work. * Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. * Manage all day-to-day administrative activities of a given project from inception to closure. * Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. * Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. * Achieve customer satisfaction through successful delivery of defined project scope. * Compile customer requests and deployment issues, to provide a feedback channel into our core products. * Act as the central client point of contact throughout the life of the project * Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice * Provide oversight for services engagements to ensure adherence to governance standards and support customer success * Coordinate escalations across multiple teams, including sales, services, and product organization * Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.  WHAT YOU BRING: * Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP  * 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations * Experience in client facing project management in an agency or professional services environment   * Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. * Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs. * Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments. * Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. * Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems. * Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus. * Ability to manage in an environment of ambiguity with diverse stakeholders. * Ability to build strong relationships and generate opportunities for repeat business. * Must be able to travel, up to 40-60% * BS/BA Degree or equivalent experience  Highly Desired:  * One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent * Prior experience with Microsoft Dynamics and Workfront  WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $108,600—$125,000 USD

Coriolis Pharma

PURPOSE OF YOUR JOB As Associate Director of Business Development (f/m/d) for the Southern West Coast Territory, you will be based in the San Diego or San Francisco area, supporting our business growth across this important region.    Your role is central to launching and scaling Coriolis’ commercial presence in this vibrant ecosystem. You will drive strategic growth, build high-impact partnerships, and position our services - Drug product Development, Analytical Development and Testing (GMP & non-GMP) and Manufacturing Services (non-GMP) - as essential solutions for biotech and pharmaceutical innovators.   This is more than a sales role: it’s a chance to shape the future of a globally respected scientific organization in one of the most dynamic life sciences regions in the US. You will work alongside scientific experts and global leadership to bring tailored solutions to market, create long-term client value, and help establish Coriolis as a trusted partner in the advancement of next-generation therapies.   Ready to make an impact in one of the most exciting biotech regions in the world?   Join us and help build something extraordinary - apply today! YOUR RESPONSIBILITY Strategic Business Development: * Develop and execute a regional growth strategy aligned with Coriolis’ global mission. * Identify new market segments, strategic accounts, and partnership opportunities. * Represent Coriolis at industry events and engage with audience to increase brand visibility and awareness.  * Travel up to 50% domestically in the US; occasional international travel may be required. Sales Leadership & Revenue Growth: * Meet and work to exceed annual revenue targets across key accounts and service lines through establishment of new clients and upselling of additional services to existing clients. * Drive the full sales cycle: lead generation, qualification, proposal development, negotiation, and closing. * Maintain accurate client data managed through a Customer Relationship Management (CRM) system. * Develop and manage a robust pipeline using CRM tools and data-driven forecasting.  * Work collaboratively with proposal managers and scientific teams to develop tailored, compelling proposals that maximize customer value and increase win rates. Client & Stakeholder Management: * Act as a single point of contact for business relationships for clients, from first contact via prospecting to new business signings. * Develop a deep understanding of the client’s pipeline, previous Coriolis experiences and identify up- and cross-selling opportunities. * Plan and execute client visits for assigned territory and accounts including new business discussions and business review meetings, as needed. * Demonstrate a strong customer-centric mindset, building trusted relationships and translating customer needs into value-driven solutions. * Build and maintain strong, active network relationships with biotech/pharma companies as well as other industry service providers such as Contract Manufacturing and Development Organizations (CMO/CDMOs) and Primary Packaging Material providers.  * Demonstrate flexibility to collaborate with internal stakeholders involved in the sales process such as technical sales, client project managers and subject matter experts across multiple time zones if needed. Market Intelligence & Innovation: * Monitor industry trends, competitor activities, and emerging technologies. * Drives business growth by prospecting new clients by leveraging their network and lead generation and market intelligence tools. * Provide strategic insights to support service development and positioning. WHAT YOU NEED TO SUCCEED * Bacherlor’s degree in Pharmacy, Biology, Chemistry, or a related field required; MBA or business training preferred * Proven track record of meeting or exceeding sales targets * Minimum of 5 years  experience in selling services to the biopharmaceutical drug developing industry. 5+ years preferred * Previous sales experience of service related to CMC/formulation development, analytical testing or lyophilization is ideal * Knowledge of drug development process preferred * Proficiency utilizing internet and social media tools for researching potential leads * Proficiency in CRM systems (e.g., Salesforce,Hubspot) is a prerequisite * Scientific understanding of our service segment and relevant industry know-how * Excellent customer service attitude, organizational skillsand ability to manage multiple priorities * Excellent written and verbal communication skills are required * Results-oriented, determinedand flexible thinker; comfortable, willing and able to have difficult conversations with clients about timelines, budgets and unexpected results * Self-motivated, ability to work independently in a fast-paced and dynamic environment * Prior experience or exposure to value-based selling and negotiations a plus WHY TO JOIN CORIOLIS? Let’s formulate innovation together… Our success & development is created by the people working together @Coriolis. We put People first! That’s why we have a growth mindset, and value personality, collaboration and community to create an empowering and inspiring working space with focus on quality and customers.    We would like to grow together with you! Let’s continue building and creating the future now! Join our Team of currently around 200 employees. In a highly motivated and interdisciplinary team, we provide you with a great chance to increase your experience. We offer an attractive work space at the Martinsried site. Let’s make a difference together!   Coriolis Pharma is an equal opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, citizenship or gender identity, color, disability, religion/belief, sexual orientation, marital status, age or individual preferences. Different backgrounds, experiences and ideas push us further and raise the bar. Thank you for your interest! We look forward to receiving your application documents. Please use our career portal exclusively for this purpose. We would like to support you from the very beginning to shape your development possibilities here at Coriolis.  For questions or further information, please visit our website or contact us directly. We are looking forward to your application! YOUR CONTACT Dominik Schwemmer Senior Business Partner People, Organization & Culture Unit Coriolis Pharma Research GmbH Phone: +49 (0) 89 – 417760 - 0 Fraunhoferstraße 18 b, 82152 Martinsried www.coriolis-pharma.com