Client Manager

Design Bridge and Partners

About Us At Design Bridge and Partners, part of WPP, we design brands with the power to move—pulling people towards them with an irresistible force that compels and connects. With 900 creative minds across 18 studios worldwide, diverse in expertise, experience, backgrounds, and beliefs, we are united in our ambition to achieve real impact for our clients’ brands, benefiting their business, people, and the planet. Our clients include global brands across industries, such as technology, finance, consumer goods, and media. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. ABOUT YOU  You are a Client Manager with a proven track record of supporting complex, multi-disciplinary brand and design projects for global clients as well as smaller, more local brands. Adept at working within cross-functional teams, you navigate challenges with ease and ensure the seamless delivery of impactful creative work. A natural problem-solver with strong commercial acumen, you thrive in building consultative client relationships and translating strategic objectives into creative execution. Your meticulous approach to project management ensures deadlines and budgets are met while maintaining exceptional creative standards. Above all, your energy, curiosity, and collaborative spirit elevate every project you touch, making you a trusted and inspiring leader for both clients and colleagues alike.   The full time salary for this position at the time of this posting may range from $65,000-$75,000 Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. At Design Bridge and Partners, we believe that being together in person drives stronger collaboration, sparks creativity, and builds deeper connections, all of which contribute to your professional growth and the exceptional work we deliver for our clients. We operate a hybrid model, a mix of in-office (or with clients) and WFH. Our managers will discuss specific in-office requirements based on the role. Design Bridge and Partners, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. #LI-DNI #LI-DNP

SPS

JOB TITLE: CLIENT MANAGER Reports To: Client Director, Managing Vice President, or equivalent senior leadership ---------------------------------------------------------------------------------------------------------------------------------- POSITION SUMMARY The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 ---------------------------------------------------------------------------------------------------------------------------------- CORE RESPONSIBILITIES SERVICE DELIVERY & OPERATIONS LEADERSHIP ⚙️ * Ensure excellence in service delivery across all assigned sites. * Own the intake, delegation, execution, and completion of all client requests. * Guarantee all client and organizational deadlines are achieved without exception. * Manage staffing, resources, and technology effectively across all sites. * Ensure SLA coverage, floaters, and staffing partnership with HR. * Maintain a safe, compliant, high-performing work environment. * Document and escalate incidents promptly. * Conduct regular site visits to enforce operational compliance. FINANCIAL & PERFORMANCE MANAGEMENT 💼 * Support leadership in maintaining P&Ls at or above proforma targets. * Oversee payroll, billing, and A/R execution with precision. * Lead monthly budget forecasting and financial review. * Identify opportunities for year-over-year growth. * Optimize profitability, hours, and gross margin. CLIENT RELATIONSHIP & ENGAGEMENT 🤝 * Maintain high levels of client satisfaction (CSI). * Lead monthly and quarterly client business reviews. * Serve as a trusted advisor to client leadership. * Drive employee engagement to sustain or improve ESI scores. * Champion the SPS Governance Model for proactive client satisfaction. TALENT LEADERSHIP & WORKFORCE DEVELOPMENT 👥 * Lead and develop multi-level teams across locations. * Set expectations, clarify workflow, and resolve operational issues. * Conduct performance evaluations and maintain employee documentation. * Reduce turnover through coaching and recognition strategies. * Cross-train teams to build capability and bench strength. OPERATIONAL EXCELLENCE & COMPLIANCE 🔐 * Enforce policies, KPIs, and SLAs with discipline. * Manage vendor partnerships to ensure contract compliance. * Standardize reporting, metrics, and procedures. * Resolve site and client issues swiftly and professionally. * Lead special projects and operational improvements. * Serve as resource for OSHA, EEOC, and compliance matters. WORKPLACE EXPERIENCE LEADERSHIP 🎉🏢 * Design and deliver innovative workplace experience strategies. * Curate impactful experiences that promote well-being and engagement. * Collaborate with catering/food services and service-line partners on events. * Measure event ROI and produce monthly workplace experience reports. * Oversee Workplace Experience Coordinators including hiring, training, and performance. COMMUNICATION & BUSINESS PARTNERSHIP * Maintain consistent communication with SPS and client leadership. * Support business development initiatives as needed. * Coordinate travel for team members according to policy. ---------------------------------------------------------------------------------------------------------------------------------- COMPETENCIES 💡 * Strong analytical and metric-driven decision-making * Client-obsessed mindset * High integrity and ethical judgment * Exceptional communication and presentation skills * Professional presence and service excellence * Strong organizational discipline * Emotional intelligence and conflict de-escalation * Strategic and creative problem-solving * Ability to manage multiple priorities * Talent leadership and coaching ability * Experience-driven mindset with focus on innovation * Data interpretation and performance insight skills ---------------------------------------------------------------------------------------------------------------------------------- QUALIFICATIONS 🎓 * High School Diploma required; Bachelor's Degree preferred * 7–10+ years in relationship management and operational leadership * Multi-site management experience strongly preferred * Program/Project Management experience a plus * Proven ability to coach and develop frontline managers * Comfort interacting with C-suite leaders * High proficiency in business technology * Industry-related experience preferred * Strong ethics, professionalism, and client-driven mindset ---------------------------------------------------------------------------------------------------------------------------------- PHYSICAL REQUIREMENTS 💪 * Lift/move 40+ lbs regularly * Push carts up to 60 lbs capacity * Walk, bend, kneel, stand, or sit for extended periods * Operate office machinery * Speak while inputting data * Visual focus and color differentiation required ---------------------------------------------------------------------------------------------------------------------------------- TRAVEL REQUIREMENTS ✈️ Up to 25% travel required. ---------------------------------------------------------------------------------------------------------------------------------- OTHER DUTIES Responsibilities may evolve and additional duties may be assigned as business needs change.   Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $100,000—$115,000 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Athletic Work Nordic AB

Vill du jobba med native advertising i Nordens ledande plattform – och samtidigt ta med dig driv, disciplin och tävlingsinstinkt från idrottsvärlden in i affärslivet? SUNT är Nordens ledande plattform för native advertising och content display. Vi hjälper annonsörer att nå rätt målgrupp genom kvalitativt innehåll i trovärdiga redaktionella miljöer. Nu växer vi snabbt och söker två Client Managers som vill vara med och bygga framtidens direktkundsaffär. Om rollen Som Client Manager hos oss ansvarar du för hela matchen – från första kundkontakt till kampanj, affär och uppföljning. Du jobbar nära våra interna team och hjälper kunder att lyckas genom smart rådgivning, starkt innehåll och tydliga resultat. Det är en roll med mycket ansvar, högt tempo och stora möjligheter att påverka. Vi söker dig som har idrottsmentalitet Vi tror att många av de bästa säljarna och relationsbyggarna kommer från idrottsvärlden. Därför värdesätter vi särskilt dig som är aktiv idrottare eller har en bakgrund inom sport. Du känner igen dig i att: Du gillar att jobba mot tydliga mål Du har disciplin och tar ansvar för din prestation Du drivs av utveckling, feedback och ständig förbättring Du är en lagspelare som bygger relationer både internt och externt Du har tävlingsinstinkt men också ödmjukhet och långsiktighet Erfarenhet av media, digital annonsering eller B2B är meriterande – men inget krav. Rätt mindset slår alltid ett perfekt CV. Vi erbjuder En nyckelroll i Nordens ledande native advertising-plattform Möjlighet att vara med på en snabb tillväxtresa En kultur med energi, ambition och lagkänsla Tydlig onboarding, stort ansvar och konkurrenskraftig ersättning Låter det här som nästa steg i din karriär? Ansök och bli en del av SUNT – där affärer och idrottsmentalitet möts. Mer info hittar du på www.athletiwork.se eller www.athleticwork.se/lediga-jobb för att andra tjänster som teamet på Athletic Work tillsätter just nu