Comms Lead

CRM Manager

Policy Expert

Policy Expert – CRM Manager 🚀Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆 Hear from our team about what it's like working at Policy Expert ✨ What you’ll be doing: You’ll own the hands-on build, management and optimisation of lifecycle and transactional customer communications, primarily via email, with oversight of print communications and future expansion into channels as new comms opportunities arise. You’ll become Policy Expert’s go-to expert on our CRM platform Bloomreach. The role is responsible for executing and continuously improving CRM activity to drive engagement, acquisition, retention, and in-life commercial performance, while ensuring communications are clear, accurate, and compliant. This role works hand-in-hand with the Customer Comms Manager and Lead who will plan what communications are needed across customer journeys and what messages and actions they deliver. You’ll be ensuring that our CRM foundations are robust and continuously improved, including: * Own and operate the Bloomreach platform, improving how it is used and ensuring best practice. * Manage CRM processes, documentation, and supplier relationships to ensure scalable and efficient delivery. * Manage and maintain customer data integrity, permissions (GDPR compliant), and cross-functional activity to develop new data and targeting opportunities. Who are you:  You’re a hands-on CRM specialist who enjoys building and optimising campaigns and takes pride in getting the detail right. You’re comfortable working independently, managing technical setups, and using data and analysis to continuously improve performance. You have strong experience with CRM platforms (ideally Bloomreach or similar), understand segmentation, personalisation, and testing, and are confident working with customer data in a compliant way. With this, you’re comfortable taking full accountability for platform setup, data hygiene, and campaign build quality, ensuring communications are accurate, effective, and delivered to a high standard. You’re commercially minded, always looking for ways to improve engagement and retention, but you also care about creating clear, effective customer communications that support a good overall experience. You also have at least 5 years of B2C experience in a service-led business. Benefits: 📍 This role will be based in our London office in a 50/50 Hybrid mode. 💸 We match your pension contributions up to 7% 🏥 Private medical & Dental cover 📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it) 😁 Enhanced maternity & paternity  🚉 Travel season ticket loan 🎟️ Access to a wide selection of London O2 events and use of a Private Lounge 🌈 Employee Wellbeing Programme 🚪 Prayer room in Office What We Stand for and Next Steps  “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”  At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support. We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements. Useful links: Glassdoor | Trust Pilot

Digital Comms & Content Manager

Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity As our Digital Comms & Content Manager, you'll own how Multiverse shows up online — across social, search, and the fast-emerging landscape of AI-generated information. That means building a consistent drumbeat of content that tells real learner and employer stories, leading our SEO and AEO strategy, and making sure that when someone searches for Multiverse — or asks an AI about us — they find an accurate picture of the quality of what we do. This isn't a scheduling role. You'll build the strategy, own the channels, and bring sharp recommendations to senior leadership with the same confidence you bring to finding the human moment in a learner outcome. Once you're here, you will: * Build and maintain a consistent drumbeat of positive, engaging content across Multiverse's social channels, telling the stories of the learners, employers and apprentices whose careers and businesses are being transformed by a different approach to skill development * Develop and execute a strategy for how Multiverse shows up on the platforms where our learners and employer partners share their experiences, shaping how we respond, how we generate authentic advocacy, and how we ensure our reputation reflects the quality of the work we do * Own light-touch management of Multiverse's web presence, keeping key pages accurate and compelling, identifying opportunities for elevating confidence, and coordinating updates with the Brand and Tech teams * Lead our approach to SEO and AEO, identifying narrative gaps online and building the content and optimisation strategy that means people find the real Multiverse when they go looking - whether through traditional search or AI * Own our presence in AI-generated responses: develop and execute a structured AIO strategy to ensure Multiverse is accurately represented in key tools and AI Overviews - including the structured content, authoritative sourcing, and entity-building work that shapes how LLMs understand and describe us * Expected time split is 60% social, 15% SEO and 25% web. * Work hand-in-hand with the Comms Team and Brand Director to ensure digital content lands in the right moment, tied to wider campaigns and policy milestones * Bring strategic recommendations to our senior leadership team with the same confidence you bring to creating a piece of content, as comfortable in a C-suite conversation as you are behind a camera with a learner About you: * You embody the mission. You equip workers to win in the AI era, and that comes through in the content you make * You have hands-on experience managing social channels at an organisational level. * You know the difference between a content calendar and a content strategy, and you've built both * You're a strong, instinctive writer and storyteller, able to find the human moment in a dataset and turn a learner outcome into content that actually moves people * You're fluent in AI tools and use them to work faster and think bigger, but you apply strong human judgement to everything you publish and understand the difference between AI-assisted and AI-dependent * You've worked on SEO meaningfully: you know your way around tools like SEMrush or Ahrefs and can turn search data into editorial priorities * You understand how reputation is built across the full digital picture, not just social, but search results, third-party platforms, and the emerging landscape of AI-generated information * You're operationally confident on the web side, comfortable working with CMS tools (detailed Webflow experience is a plus) and coordinating page updates without needing to be a developer * You're proactive and self-directed: you see a gap in how we're showing up and you close it * You thrive in networked organisations, collaborating with talented colleagues across Marketing, Product, and People teams. * You're genuinely curious about the future of agentic AI and what it means for how websites are built, maintained, and experienced. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Product Marketing Lead

Zopa

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!    We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.    If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Role   As our Product Marketing Lead you’ll set the direction for how one or more of Zopa’s most important product domains show up in the market, shaping propositions, narratives and go-to-market strategies that drive meaningful customer and commercial impact.    Reporting into the Head of Product Marketing, you’ll operate as a senior, trusted partner to Product Directors and senior stakeholders across Marketing, Growth, Design, Content and Comms. You’ll own product marketing strategy across a portfolio of products or a complex product domain, while also raising the bar for how product marketing is done at Zopa.    This is a high-impact role for someone who thrives at the intersection of strategy and craft; equally comfortable setting direction, influencing senior teams, and getting hands-on when it matters.