Compliance Analyst

Sinch Sweden AB

About the Role We are looking for dedicated Anti-Fraud Engineer who is focused on combating fraud to come join our team. In this role you will help drive efforts in fraud prevention / detection and limit the impact of fraud such as AIT (Artificially Inflated Traffic) and phishing. This is achieved through deep analysis, troubleshooting, monitoring, and configuration of our products / tools. It is important that we are constantly looking for new fraud trends, with this in mind it’s important that you are you analytical in your thinking and identify solutions for the problem(s). The role requires you to think outside the box to challenge the ways we are working and automate routines as much as possible. The Anti-Fraud & Quality team has members located globally. We believe in teamwork and this challenge will require good communication skills not only within the team, but across other teams as well as other product lines. As an Anti Fraud Engineer, you will: Monitor and prevent fraud proactively across systems, identifying potential threats and vulnerabilities in real-time. Develop and enhance fraud detection techniques, leveraging both existing and innovative tools to mitigate fraud risks. Document fraud detection processes and procedures to ensure consistency and maintain comprehensive records for compliance and operational purposes. Collaborate with cross-functional teams (e.g., engineering, security, and product) to provide support and guidance on fraud-related issues and best practices. Assist Account Managers by providing expertise in fraud prevention, ensuring that clients understand and implement effective anti-fraud measures. In order to be successfule for this role, we believe you have: Degree in Computer Science or a related field, or equivalent practical experience. Experience in telecommunications and/or messaging systems, with a strong understanding of their fraud-related vulnerabilities. Strong data analysis skills, with the ability to extract actionable insights from large datasets. Experience in report building using data visualization tools like Tableau or similar platforms. Familiarity with application monitoring and logging tools (e.g., Grafana, Tableau) for tracking system performance and identifying anomalies. Problem-solving mindset, with the ability to think critically and adapt fraud detection strategies to new and evolving threats. Our corporate language is English, please submit your application in English Benefits FAMILY FIRST: We offer 26 weeks of paid leave for the primary caregiver and four weeks of or the secondary caregiver. Because family always comes first. CELEBRATE YOURSELF: Sinchers can take a day off on their birthday to celebrate with their loved ones. TAKE A BREAK: Balance is key. That’s why we offer a generous annual leave program so Sinchers can rest, recharge and come back refresh. STAY HEALTHY: We cover a monthly fitness allowance and offer wellness programs to keep our Sincher’s body and mind in top shape. TAKE THE NEXT STEP: Sinchers have access to coaching, career development support, and professional online courses to keep growing. CARE FOR YOURSELF: We offer free virtual counselling through our global Employee Assistance Program – Sincher’s mental health matters as much as their physical health. MAKE AN IMPACT: Sinchers get paid time off to volunteer for causes that matter for them – it’s their time to make a difference for the community. TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program. Our Values At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. Bring your authentic self to Sinch Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers Our Hiring Process At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.

Tripadvisor

Service Operations Compliance Lead I Viator About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Service Compliance Lead ensures that Service Operations delivered to our customers by our service associates adheres to our operating processes and procedures, in relation to refunds, promotion/coupons and gestures of goodwill.  They are responsible for the overall spend ensuring we are always customer first in our approach, aligned with regional customer regulations. Regular audit of our statement of work to ensure vendors deliver under our contractual obligations across our marketplace operations, for traveler, operator and partners.  Identify opportunities to leverage AI technology and automate processes used within Contact Centers to adhere to operational and financial processes. Mitigate risk by conducting audits, mitigation planning, internal/external employee knowledge assessment, training and implementing security procedures. Operating in our fast-moving, and highly competitive environment, we advocate for our customers in our behaviour and decision making.   At Tripadvisor we are Traveler first in all our decision making. Job Location: Hybrid This role is a hybrid position that requires 3 days per week in our London Office. Key Responsibilities: Audit and Monitoring * Performing regular audits of external BPO and internal Resolution/Experience Recovery (EcR) processes. * Monitoring of AI and Human compliance in handling of refunds, promotions and Gesture of GoodWill processes. Risk Mitigation * Investigate potential compliance breaches or complaints, report findings to CS Management * Identify BPO process gaps, assess risks, and implement corrective actions to ensure compliance * Identify Refund or Gesture of Goodwill process/policy adherence, to identify if Supplier or Vendor error * Collaborate with AI Service Lead to ensure AI tools adhere to refund/compensation service processes Policy Knowledge * Maintain working knowledge of tours & activities industry specific regulations, including consumer refund and compensation regulations * Drafting, updating, and enforcing internal refund/compensation processes to comply Regional regulations Stakeholder Management * Take the lead on collaborating with business partners * Build trusted relationships with internal business units and external vendors Reporting * Maintain audit documentation on processes and prepare compliance reports for CS Management * Maintain weekly Gesture of Goodwill spend reporting * Maintain weekly Supplier & Vendor Clawback for process/policy breach Financial Steward * Responsible for auditing Gesture of GoodWill spending * Responsible for ensuring clawback from Supplier or external vendor is accurately credited to CS-OPS P&L AI Automation * Build investment strategy to enable AI automated tooling to elevate ability audit and monitor operations * Working with CS AI Lead ensure future voice/non-voice AI-Assist remains compliant to regional regulations Minimum Qualifications & Experience: * Internal Auditor Certification/Certified Compliance Analyst * 3+ years experience in Customer Operations, Service Excellence or CX Transformation * Experience working with Global Vendor BPO Operations in an audit or risk analyst role * Gen AI Governance experience * Close-Loop resolution for process mitigation  * Customer obsessed mindset, advocating for simplicity and putting yourself in the shoes of the customer Skills you should bring to the role: * Traveler first:  drive exceptional value and effortless resolution service-support (essential) * Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential) * Communication:  strong influencing skills with ability to articulate issues to C-Level leadership  (required) * Data Driven: Strong ability to analyze data, identify trends, and resolve complex issues. Industry:  Experience in a similar role within the Travel Industry (Preferred) What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

Veritaz AB

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced Data Analyst What You Will Work On Manage data related to the DORA Register of Information (RoI) Collect, validate, and maintain data for third-party ICT contract registers Support DORA regulatory traceability matrix activities Collaborate with business stakeholders to understand data requirements Provide guidance on data-related questions and regulatory requirements Map ICT services, applications, business products, and related entities Track end-to-end data flows to ensure transparency and accountability Manage data entry, storage, retrieval, and governance processes Monitor and improve data quality, completeness, and accuracy Develop and maintain Power BI dashboards and management reports Process, transform, and model large datasets using Power Query and Power Pivot Build data models and relationships for reporting and analytics Publish interactive Power BI reports for internal reporting platforms Perform advanced data analysis using Microsoft Excel Support data security, access control, and regulatory compliance initiatives Document data governance processes, standards, and best practices Recommend improvements to data management and governance processes What You Bring Experience working as a Data Analyst, Regulatory Data Analyst, or Data Governance Analyst Strong Power BI experience, including Power Query, Power Pivot, data modeling, and interactive reporting Experience connecting, transforming, and analyzing large datasets Strong Microsoft Excel skills, including advanced formulas, data analysis, and Power Query Experience working with DORA Register of Information (RoI) Knowledge of DORA regulatory requirements and compliance Familiarity with the RoI Implementing Technical Standards (ITS) Experience managing regulatory or compliance-related data Knowledge of data governance and data management practices Understanding of data security, encryption, and access control Strong stakeholder management and communication skills Experience gathering and documenting business data requirements Strong analytical and problem-solving abilities Excellent attention to detail and commitment to data quality Ability to prioritize tasks and meet deadlines Fluent English, both written and spoken Strong collaboration and communication skills are considered an advantage