Customer Success Manager

Intigriti

YOUR MISSION As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal Customer Success Manager knows Intigriti’s products and services inside and out to help our customers plan and understand the best ways to utilize those based on their business needs or plans, commercial goals, and cybersecurity maturity. In this role, you are expected to take full ownership of customer outcomes and commercial performance across your portfolio, including both retention, building expansion pipeline and growing the revenue of your book of business. WHAT YOU’LL BE DOING * Being responsible for the entire customer success cycle. * Ensure value is received as a ROI and highlight the success that is important to your customers. * Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team. * Proactively identify, build, and close expansion pipeline within your customer portfolio. * Develop Account Plans for your customers to detect risk, expansion opportunities, manage customer goals, and support long-term retention and growth. * Collaborate effectively with the product teams to provide timely product feedback and serve as the customer advocate to resolve any issues. * Drive product adoption and ongoing usage of Intigriti to secure and increase revenue. * Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives. * Keep customer information and forecasting updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity. * Build strong multi-threaded relationships across customer organizations, including executive stakeholders. WHAT YOU’LL BRING * You should have circa 3+ years of experience in Customer Success, Account Management, or a similar customer-facing commercial role, within a B2B SaaS environment. * You should have at least 1+ years of experience in a cybersecurity-focused environment. * English language skills (both written and verbal) are a must. French, Dutch, or German are a plus. * Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills. * You have a passion for customer experience and a strong ability to balance customer needs, business priorities and commercial outcomes. * You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach. * You are a highly efficient communicator over the phone, in person, and when delivering presentations. * You have experience working with commercial targets and can demonstrate positive impact on retention and revenue growth. * You are able to manage a customer portfolio with structure, prioritizing accounts based on risk, opportunity, ARR impact, and customer needs. * You have experience with forecasting, pipeline management, account planning, and maintaining accurate customer data in a CRM or Customer Success platform. * You are proactive, curious, and able to operate independently in a fast-moving scale-up environment. Nice to haves * Experience using Planhat or a similar system. * Experience in crowdsourced security. WHAT IS IN IT FOR YOU? ✅ Competitive salary and uncapped commission. ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the SC Awards Europe Best Security Company 2026, the Security Innovation of the Year 2025 at the UK IT Industry awards and recognised in the Deloitte EMEA Technology Fast 500 2025. * We’re backed by top investors who are enabling us to grow internationally.

GWI

AS OUR SENIOR CUSTOMER SUCCESS EXECUTIVE YOU’LL: BE RESPONSIBLE FOR HELPING CLIENTS TO ACHIEVE THEIR DESIRED OUTCOMES THROUGH THE ADOPTION AND PRACTICAL APPLICATION OF OUR PRODUCT AND DATA SETS. THIS IS ACHIEVED THROUGH PROACTIVE RELATIONSHIP BUILDING, EDUCATION, AND CONSULTATIVE SUPPORT. YOU WILL LEAD AND MANAGE A PORTFOLIO OF OUR ENTERPRISE CLIENTS, HELPING THEM TO REALISE VALUE AND SUPPORT GROWTH. * Establish and maintain strong relationships with key stakeholders and end users within each of your accounts * Consult clients on how to solve challenges / achieve desired outcomes with GWI. * Create success plans to drive adoption and track the achievement of desired outcomes. * Identify and feedback growth opportunities with your AM counterparts * Pull, analyze, and deliver regular usage reports for each of your accounts. * Forecast risk with account manager and develop a plan to mitigate * Working closely with other internal teams to help deliver custom projects and strategic workshops * Be the voice of the customer and channel feedback to relevant departments.   WHAT DO I NEED TO BRING WITH ME? You’ll need to be able to demonstrate the core skills this role requires. Here’s what the team will be looking for in you:   * Strong interpersonal skills and experience building strong internal and external relationships * Strong Analytical skills with a high attention to detail. * Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption * Ability to bring data to life with stories and present with confidence. * Passion for building trust and communicating effectively with customers * Ability to work autonomously and look for improvements in ways or working and processes * Natural ability to switch between different roles and wear different hats.  * Highly organized and able to juggle multiple tasks with competing deadlines * Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.   Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you. WHY JOIN US * Build strategic relationships with the biggest agencies and brands in the world * Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools * Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results   WHAT WE OFFER 🧘 At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 25 days’ annual leave, plus office closures over the holidays. * Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support. * Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success. * Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget. * Career growth – Accredited learning, leadership development, and global career mobility. * Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.   DIVERSITY, EQUITY & INCLUSION 🫶   Diversity is fundamental to who we are—both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities. At GWI, you will find a place where you can contribute meaningfully, grow professionally, and belong fully.   #li-hybrid #LI-LV1

Intigriti

YOUR MISSION As a Revenue Enablement Manager, you will play a pivotal role in empowering our revenue teams. You will equip them with the training, resources, and knowledge needed to drive revenue growth, product adoption and customer satisfaction. You will own the end-to-end onboarding experience for new hires, ensuring they ramp up quickly and effectively. In this role, you will be responsible for driving adoption by building and maintaining a structured, searchable knowledge base that gives sales and customer success teams quick access to critical information. You will develop and deliver engaging enablement programs, including product training and playbooks that enhance messaging consistency and product knowledge. You will continuously measure and optimise enablement effectiveness, using data-driven insights and stakeholder feedback to refine programs. By collaborating cross-functionally with Sales, Customer Success, Product, Marketing, and Revenue Operations, you will equip teams to achieve excellence in commercial processes. This is an exciting opportunity to make a direct impact in a fast-growing cybersecurity company, shaping the way we enable and empower our teams for success. WHAT YOU’LL BE DOING New Hire Onboarding * Design and deliver engaging onboarding experiences for new hires in the revenue team, accelerating ramp time. * Own the end-to-end revenue onboarding program, including logistics, scheduling, content creation, delivery and measurement. * Act as the first point of contact for new revenue hires, setting them up for success. Knowledge Management: * Regularly audit and maintain existing enablement content to identify improvements, gaps, redundancies, and outdated materials; create new resources where necessary. * Develop a structured, searchable knowledge base that enables teams to find critical information quickly. * Work closely with Product, Marketing, Sales, Support, Solutions Engineering and Customer Success to translate technical features into clear, user-friendly documentation. Product Enablement * Partner with Product Marketing and Product to turn approved positioning, messaging, and technical inputs into internal training materials, playbooks, and user-friendly enablement content. * Develop and deliver training programs for internal teams to reinforce consistent use of approved messaging and build strong product knowledge * Support new product launches by developing internal enablement resources, including FAQs, pitch support materials, demo scripts, and one-pagers; based on Product Marketing inputs. * Organise and maintain a structured knowledge base to improve access to critical information. Continuous Improvement & Impact Measurement * Define and track KPIs for enablement programs, such as training completion rates, certification pass rates, and commercial performance improvements. * Regularly solicit feedback from stakeholders to optimise enablement efforts. * Review training materials to ensure they remain relevant, updated, and aligned with market trends. * Develop a structured feedback loop to collect insights from front-line teams on content effectiveness and knowledge gaps. WHAT YOU’LL BRING * 3+ years' experience in enablement. Specifically: sales training and coaching, knowledge management, and new hire onboarding. * First-hand experience in client-facing or commercial teams. * Ability to synthesise company and product knowledge into bespoke enablement resources specific to Intigriti’s product and services. * Strong ability to create engaging learning experiences that drive process adoption, from written content to interactive sessions. * Excellent verbal and written communication skills and style, with the ability to simplify complex concepts for different audiences. * A proactive, problem-solving mindset with a passion for educating and empowering others. * Familiarity with knowledge management systems, learning platforms, and content creation tools, such as Workramp and Notion * Familiar with Sales Methodologies, such as SPICED, MEDDPICC, Command of the Message (CotM), etc. * Experience in cybersecurity is a plus WHAT IS IN IT FOR YOU? ✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the Deloitte Rising Star award in 2020, the Deloitte Fast 50 award in 2021 and Security Innovation of the Year 2025 at the UK IT Industry awards. * We’re backed by top investors who are enabling us to grow internationally.