Customer Success Manager

Modo Energy

About Modo Energy The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room. Founded in 2019, we're 80+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally. We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal. This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use. What You'll Do * Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start * Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product * Own product and methodology queries - be the expert customers turn to when they have a question * Run regular check-ins and training sessions with users across your accounts * Monitor account health and flag risk early * Feed customer insight and product feedback back into the business * Work closely with the account management team to ensure seamless customer support at every stage What We're Looking For The Essentials * 2–4 years in a customer success or account management role within a B2B SaaS environment * Demonstrated ability to drive product adoption and manage a portfolio of accounts * Strong product instinct - you get into the details, learn fast, and become the expert * Proactive approach to account health - you spot disengagement early and act on it Nice To Have * Experience in energy, infrastructure, or data-driven research products * Familiarity with CS tools such as HubSpot, Intercom, or Gainsight * Exposure to energy markets or an appetite to develop it quickly Equal Opportunity & Legal Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us at careers@modoenergy.com. What You Can Expect From Us At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go. We're looking for people who want to do the best work of their careers. If that's you, we want to talk.

GWI

AS OUR SENIOR CUSTOMER SUCCESS EXECUTIVE YOU’LL: BE RESPONSIBLE FOR HELPING CLIENTS TO ACHIEVE THEIR DESIRED OUTCOMES THROUGH THE ADOPTION AND PRACTICAL APPLICATION OF OUR PRODUCT AND DATA SETS. THIS IS ACHIEVED THROUGH PROACTIVE RELATIONSHIP BUILDING, EDUCATION, AND CONSULTATIVE SUPPORT. YOU WILL LEAD AND MANAGE A PORTFOLIO OF OUR ENTERPRISE CLIENTS, HELPING THEM TO REALISE VALUE AND SUPPORT GROWTH. * Establish and maintain strong relationships with key stakeholders and end users within each of your accounts * Consult clients on how to solve challenges / achieve desired outcomes with GWI. * Create success plans to drive adoption and track the achievement of desired outcomes. * Identify and feedback growth opportunities with your AM counterparts * Pull, analyze, and deliver regular usage reports for each of your accounts. * Forecast risk with account manager and develop a plan to mitigate * Working closely with other internal teams to help deliver custom projects and strategic workshops * Be the voice of the customer and channel feedback to relevant departments.   WHAT DO I NEED TO BRING WITH ME? You’ll need to be able to demonstrate the core skills this role requires. Here’s what the team will be looking for in you:   * Strong interpersonal skills and experience building strong internal and external relationships * Strong Analytical skills with a high attention to detail. * Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption * Ability to bring data to life with stories and present with confidence. * Passion for building trust and communicating effectively with customers * Ability to work autonomously and look for improvements in ways or working and processes * Natural ability to switch between different roles and wear different hats.  * Highly organized and able to juggle multiple tasks with competing deadlines * Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.   Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you. WHY JOIN US * Build strategic relationships with the biggest agencies and brands in the world * Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools * Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results   WHAT WE OFFER 🧘 At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 25 days’ annual leave, plus office closures over the holidays. * Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support. * Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success. * Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget. * Career growth – Accredited learning, leadership development, and global career mobility. * Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.   DIVERSITY, EQUITY & INCLUSION 🫶   Diversity is fundamental to who we are—both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities. At GWI, you will find a place where you can contribute meaningfully, grow professionally, and belong fully.   #li-hybrid #LI-LV1

Intigriti

YOUR MISSION As a Revenue Enablement Manager, you will play a pivotal role in empowering our revenue teams. You will equip them with the training, resources, and knowledge needed to drive revenue growth, product adoption and customer satisfaction. You will own the end-to-end onboarding experience for new hires, ensuring they ramp up quickly and effectively. In this role, you will be responsible for driving adoption by building and maintaining a structured, searchable knowledge base that gives sales and customer success teams quick access to critical information. You will develop and deliver engaging enablement programs, including product training and playbooks that enhance messaging consistency and product knowledge. You will continuously measure and optimise enablement effectiveness, using data-driven insights and stakeholder feedback to refine programs. By collaborating cross-functionally with Sales, Customer Success, Product, Marketing, and Revenue Operations, you will equip teams to achieve excellence in commercial processes. This is an exciting opportunity to make a direct impact in a fast-growing cybersecurity company, shaping the way we enable and empower our teams for success. WHAT YOU’LL BE DOING New Hire Onboarding * Design and deliver engaging onboarding experiences for new hires in the revenue team, accelerating ramp time. * Own the end-to-end revenue onboarding program, including logistics, scheduling, content creation, delivery and measurement. * Act as the first point of contact for new revenue hires, setting them up for success. Knowledge Management: * Regularly audit and maintain existing enablement content to identify improvements, gaps, redundancies, and outdated materials; create new resources where necessary. * Develop a structured, searchable knowledge base that enables teams to find critical information quickly. * Work closely with Product, Marketing, Sales, Support, Solutions Engineering and Customer Success to translate technical features into clear, user-friendly documentation. Product Enablement * Partner with Product Marketing and Product to turn approved positioning, messaging, and technical inputs into internal training materials, playbooks, and user-friendly enablement content. * Develop and deliver training programs for internal teams to reinforce consistent use of approved messaging and build strong product knowledge * Support new product launches by developing internal enablement resources, including FAQs, pitch support materials, demo scripts, and one-pagers; based on Product Marketing inputs. * Organise and maintain a structured knowledge base to improve access to critical information. Continuous Improvement & Impact Measurement * Define and track KPIs for enablement programs, such as training completion rates, certification pass rates, and commercial performance improvements. * Regularly solicit feedback from stakeholders to optimise enablement efforts. * Review training materials to ensure they remain relevant, updated, and aligned with market trends. * Develop a structured feedback loop to collect insights from front-line teams on content effectiveness and knowledge gaps. WHAT YOU’LL BRING * 3+ years' experience in enablement. Specifically: sales training and coaching, knowledge management, and new hire onboarding. * First-hand experience in client-facing or commercial teams. * Ability to synthesise company and product knowledge into bespoke enablement resources specific to Intigriti’s product and services. * Strong ability to create engaging learning experiences that drive process adoption, from written content to interactive sessions. * Excellent verbal and written communication skills and style, with the ability to simplify complex concepts for different audiences. * A proactive, problem-solving mindset with a passion for educating and empowering others. * Familiarity with knowledge management systems, learning platforms, and content creation tools, such as Workramp and Notion * Familiar with Sales Methodologies, such as SPICED, MEDDPICC, Command of the Message (CotM), etc. * Experience in cybersecurity is a plus WHAT IS IN IT FOR YOU? ✅ Competitive salary ⏰ 26 days of annual leave and Bank Holidays  ⭐ Top-notch Private Healthcare and Health Cash Plan  ⭕ Hybrid working model  ☕ Initial home office budget   ✈️ 2-month work abroad policy  ✍ Great training and yearly learning budget  ⌛ Employer pension scheme  ❇️ Enhanced maternity pay ⛹ Social activities and team outings  ✨ Referral bonus  ❓ Employee Assistance Program   ⚡ Great hardware and access to the best tools to be successful in your role  ☎️ Mobile subscription contribution WHY JOIN US? Here are some great benefits of joining our team:  * Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. * We provide a clear career path and learning budget to help set you up for success. * Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. * Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. * We are the proud winners of the Deloitte Rising Star award in 2020, the Deloitte Fast 50 award in 2021 and Security Innovation of the Year 2025 at the UK IT Industry awards. * We’re backed by top investors who are enabling us to grow internationally.