Customer Success Specialist

Rothesay

Rothesay is the UK’s largest pensions insurance specialist, purpose-built to protect pension schemes and their members’ pensions. With over £70 billion of assets under management, we secure the pensions of more than one million people and pay out, on average, approximately £300 million in pension payments each month. Rothesay is dedicated to providing excellence in customer service alongside prudent underwriting, a conservative investment strategy and the careful management of risk. We are trusted by the pension schemes of some of the UK’s best known companies to provide pension solutions, including British Airways, Cadbury, the Civil Aviation Authority, the Co-Operative, Morrisons, Smiths Industries and Telent. At Rothesay, we are striving to transform our industry. We believe deeply in creating real security for the future and our leadership in finding new and better ways to do that is the key to our success. To do that, we need the very brightest original thinkers to bring creativity as well as rigour. Rothesay is a rewarding place to work, where quality people can thrive and prosper. We pride ourselves on the connections our people build, many of whom have been with us for over ten years. Job title: Quantitative Engineer Contract: Permanent Under the leadership of the Chief Technology Officer, Rothesay has launched a multi-year project, Project Quest, to redevelop and modernize the full technology stack, encompassing pricing and other analytics, risk management, market data and trade capture and reporting. Project Quest is nearing the end of phase two, which has successfully delivered to production several key components and established the core engineering required for the new platform. As we move into phase three, which will involve multiple and varied projects running in parallel, we have opportunities for a select few new hires to join the Quest team. This is a rare chance to work with and learn from Rothesay’s team of extremely highly regarded, experienced and friendly software engineers. At Rothesay Life every employee has the opportunity to make a real impact to the business. The engineering team are open to new technologies and creative ideas. Responsibilities: * Be part of the team responsible for the major build-out of functionality on the new platform, using a combination of Rust (https://www.rust-lang.org/) and Python * Project including but not limited to: * Trade modelling and pricing * Market data processing * Risk reporting * Scenario analytics tools * Dev Ops / platform engineering * Participate in BAU support rota (shared across Strats and Technology), providing useful opportunities to interact with colleagues across diverse areas of the business Skills & Experience * In general, we are looking for smart, commercial, problem-solving-oriented, “get-things-done” candidates with a proven track record of delivering robust, high performance software and quantitative analyses and with either experience in financial markets or a keen interest to learn about them. * Advanced analytical skills (typically evidenced by a degree in maths, physics, computer science, engineering, etc.) * A deep passion for technology and software development * Excellence in applied programming skills - Python, Rust, C++ or other major languages (experience with the proprietary "securities language" Slang is not expected – but the role may involve some Slang development) * A team player with excellent communication skills Desirable: * Demonstrable, applied expertise in creating and validating pricing and/or risk models for use in a financial services organisation. * Understanding of Fixed Income products and derivatives. * A broad understanding of model risk, bringing new approaches and processes to Rothesay Life. * Python programming experience * Rust programming experience * A track record of contributions to an open source project * Linux/Unix experience * Microsoft Windows experience * Cloud computing experience Inclusion Rothesay actively promotes diversity and inclusivity. We know that our success depends on our people and that by nurturing a culture that values difference, we create a stronger, more dynamic business. We welcome applications from all qualified candidates, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Rothesay

Rothesay is the UK’s largest pensions insurance specialist, purpose-built to protect pension schemes and their members’ pensions. With over £70 billion of assets under management, we secure the pensions of more than one million people and pay out, on average, approximately £300 million in pension payments each month. Rothesay is dedicated to providing excellence in customer service alongside prudent underwriting, a conservative investment strategy and the careful management of risk. We are trusted by the pension schemes of some of the UK’s best known companies to provide pension solutions, including British Airways, Cadbury, the Civil Aviation Authority, the Co-Operative, Morrisons, Smiths Industries and Telent. At Rothesay, we are striving to transform our industry. We believe deeply in creating real security for the future and our leadership in finding new and better ways to do that is the key to our success. To do that, we need the very brightest original thinkers to bring creativity as well as rigour. Rothesay is a rewarding place to work, where quality people can thrive and prosper. We pride ourselves on the connections our people build, many of whom have been with us for over ten years. Job title:               Software Developer Contract:              Permanent Under the leadership of the Chief Technology Officer, Rothesay has launched a multi-year project, Project Quest, to redevelop and modernize the full technology stack, encompassing pricing and other analytics, risk management, market data and trade capture and reporting. Project Quest is nearing the end of phase one, which over the past couple years of fast-paced exploration, design and delivery, has successfully delivered to production several key components and established the core engineering required for the new platform. As we move into phase two, which will involve multiple and varied projects running in parallel, we have opportunities for a select few new hires to join the Quest team. This is a rare chance to work with and learn from Rothesay’s team of extremely highly regarded, experienced and friendly software engineers. At Rothesay Life every employee has the opportunity to make a real impact to the business. The engineering team are open to new technologies and creative ideas. Responsibilities: Be part of the team responsible for the major build-out and support of what we call the platform: Advanced, bespoke SDLC tooling Distributed compute clusters in production Database setup and optimization in multiple technologies. Debugging and profiling tools Monitoring and alerting Engineering expert 'consultancy', helping other teams design and optimize their code We leverage existing market-standard tools, but augment them with custom code and features, to go beyond the industry standards In general, we are looking for smart, commercial, problem-solving-oriented, “get-things-done” candidates with a proven track record of delivering robust, high performance software. Skills & Experience Required: Advanced analytical skills (typically evidenced by a degree in maths, physics, computer science, engineering, etc.) A deep passion for technology and software development Excellence in applied programming skills - Python, Rust, C++ or other major languages (experience with the proprietary "securities language" Slang is not expected – but the role may involve some Slang development) A team player with excellent communication skills, this team communicates with lots of stakeholder in the business both technical and non-technical.   Desirable: Cloud engineering experience Performance engineering experience Understanding of Fixed Income products and derivatives. Python programming experience Rust programming experience A track record of contributions to an open source project Networking expertise Linux/Unix experience Microsoft Windows experience Disclaimer This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties, but to describe a position level.  The role shall be performed within a professional office environment. Rothesay Life has health and safety polices that are available for all workers upon request.  There are no specific health risks associated with the role. Inclusion Rothesay actively promotes diversity and inclusivity. We know that our success depends on our people and that by nurturing a culture that values difference, we create a stronger, more dynamic business. We welcome applications from all qualified candidates, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Databricks

REQ ID: FEQ327R160 Location: London, UK Recruiter: Dina Hussain   At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement.    You will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward.    You will engage with our largest and most complex customers across the region to advise them on adopting the Databricks Data Intelligence Platform, in collaboration with a world-class, cross-functional team of Solutions Architects, Account Executives, and technology Specialists. You will work closely with a small group of customers and their account teams to help them respond to key business opportunities and challenges.   Join us in our quest to change how people work with data and make a better world!   The impact you will have:  * Engage with some of Databricks’ most complex customers to help them achieve their unified platform goals. * Develop and execute customer engagement strategies in partnership with the Account Executives and Solutions Architects in your designated accounts. * You will coach core account teams and peers on positioning, adoption strategies and execution to achieve your outcomes in a defined timeline. * You will influence stakeholders at all levels through complex engagements with the wider cloud ecosystem and 3rd party applications, ensuring they are excited by the Databricks vision and solution strategy. * Be a 'champion’ for both customers and colleagues, operating as an expert solution architect and trusted advisor for significant data analytics architecture, design, and adoption of the Databricks Lakehouse platform. * Contribute to Databricks' technical community engagement by developing customer-facing collateral and leading workshops, seminars, and meet-ups. * Opportunity to continue your development in one of four tracks - technical specialization, industry vertical thought leadership, strategic customer vision, and people management. What we look for: * Know how to engage in complex customer interactions and sales lifecycle in a technical pre-sales capacity. * You will have a technical background in Data Engineering or Data Warehousing (DWH) or a Machine Learning/AI background  * You will be working with our largest customers across all vertical sectors, focusing on establishing the Databricks Data Intelligence Platform as their platform of choice. * You will enjoy a high degree of autonomy and thrive in working with ambiguous requirements and challenging customer environments. * Ability to influence influential decision-makers and C-level executives through developing relationships and orchestrating teams to achieve long-term success for customers. * Prior experience with coding in a core programming language (i.e., Python or SQL) and willingness to learn a base level of Spark. * Hands-on expertise with complex proofs-of-concept and public cloud platform(s) across AWS, Azure and Google. * Know how to provide technical solutions for specialized customer needs and navigate a competitive landscape. * Nice to have: Databricks Certification * Up to 60% travel to London offices and customer site About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.