Customer Trust Specialist

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! At Trustpilot, trust is our product. Protecting the integrity of our platform is critical to maintaining the confidence of millions of consumers and businesses around the world. As fraud and abuse tactics continue to evolve in sophistication and scale, we’re investing in stronger, smarter capabilities to detect threats, prevent harm, and reinforce trust across our ecosystem. We’re now looking for a Senior Director of Fraud & Investigations to lead and evolve Trustpilot’s global fraud and investigative capabilities. This role sits at the centre of some of the company’s most important trust challenges — shaping strategy, strengthening operational excellence, and partnering closely with Product, Engineering, Data Science, Legal, and Policy teams to stay ahead of increasingly complex threat actors. This is not just about enforcement. It’s about designing scalable systems, signals, and interventions that protect the platform while maintaining fairness for legitimate users and businesses. Reporting into senior leadership, you’ll combine strategic thinking with hands-on execution to build a modern, intelligence-led fraud function that enables Trustpilot to scale with confidence. What you’ll be doing: * Define and lead the fraud strategy: Develop and evolve Trustpilot’s global fraud and abuse strategy, identifying emerging threats, shaping risk frameworks, and providing meaningful insights and reporting to senior leadership. * Strengthen detection and prevention capabilities: Partner closely with Product, Engineering, and Data Science teams to build and optimise scalable fraud detection systems, balancing platform protection with user experience and fairness. * Lead complex investigations and enforcement actions: Oversee high-impact investigations into organised fraud and abuse, establishing clear investigative standards and ensuring consistent, defensible enforcement decisions. * Drive operational excellence across the function: Build efficient workflows, tooling, and case management processes that improve quality, speed, scalability, and operational efficiency across investigations and enforcement activities. * Build intelligence-led capabilities: Establish proactive intelligence and monitoring capabilities to identify emerging abuse vectors, detect patterns, and strengthen Trustpilot’s ability to prevent fraud before harm occurs. * Partner across the organisation: Collaborate closely with Legal, Policy, Communications, Product, and Trust teams, translating complex fraud and platform integrity issues into clear business, operational, and reputational risks. * Represent Trustpilot externally: Act as a senior voice on platform trust and fraud prevention with external stakeholders, including regulators, industry partners, media, and investors where appropriate. * Lead and develop a global team: Build, inspire, and develop a high-performing international team of fraud specialists and investigators, fostering a collaborative, accountable, and mission-driven culture. Who you are: * An experienced fraud, trust & safety, or investigations leader with a strong track record operating within scaled digital platforms, marketplaces, fintech, or high-growth technology environments. * Proven in building and leading high-performing fraud or investigations teams, balancing strategic direction with operational delivery and execution. * Highly credible working cross-functionally with Product, Engineering, and Data Science teams to develop modern fraud detection and prevention capabilities, including exposure to machine learning-driven approaches. * A strong investigator with sound judgement and experience leading complex, high-stakes investigations and enforcement decisions in ambiguous or fast-moving environments. * Strategic and commercially minded, able to think like an adversary while balancing platform protection, user experience, and business impact. * An influential communicator who can clearly articulate complex fraud trends, risks, and decisions to both technical and non-technical stakeholders, including executive leadership. * Operationally rigorous and solutions-oriented, with a passion for improving processes, tooling, scalability, and investigative effectiveness. * Calm under pressure, highly curious, and motivated by protecting platform integrity and strengthening trust for consumers and businesses globally. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Restricted Stock Units * Private Medical Insurance * Critical Illness Cover * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-SK1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Be Doing Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most sophisticated tax and legal advisory teams in the world, get the absolute most out of our platform. Some of what you'll be up to: * Acting as a thought partner to tax partners, legal advisory leaders, and consulting teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across service lines and jurisdictions. * Working together with Go To Market and Customer Success in taking full ownership of client relationships - from running pilots with key practice areas, to onboarding new team members across tax, legal and consulting functions, and ultimately guiding firm-wide adoption across Big 4 and professional services firms. * Be the voice of tax and legal advisory users inside Legora - sharing insights from tax structuring teams, regulatory advisory practices, and legal consulting functions that directly inform product development, roadmap priorities, and strategic direction. * Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a tax partner, rolling out to a global advisory team, or training legal consulting professionals. * Documenting best practices from leading professional services firms, contribute to the development of scalable playbooks, and help shape how we grow this function globally. * Confidently helping tax and legal advisory teams navigate one of the biggest shifts in how professional services operate - from evaluating the ROI and competitive advantage of AI to clearly mapping how AI will impact different service lines, from tax compliance to regulatory advisory. What You Bring You come from the world of tax and legal advisory; but you've never been content with how things have always been done. You may have trained at a Big 4 firm, working across tax structuring, legal advisory, or consulting. Perhaps you've specialised in legal operations, innovation, or technology implementation within a professional services environment. Maybe you've even moved into legal tech or consultancy, helping advisory teams modernise and scale. Either way, you know how tax and legal advisory teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. You'll thrive in this role if you: * Have a background in law or tax, with experience at a Big 4 firm or leading professional services practice - ideally with exposure to multiple service lines, jurisdictions, or innovation initiatives. * Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. * Communicate clearly and confidently with diverse stakeholders, from tax partners to consulting leaders, and from lawyers to engineers. I.e. translating across disciplines is second nature to you. * Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. * Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining tax compliance workflows, enhancing regulatory analysis, or improving multi-jurisdictional advisory work. * Are proactive, self-directed, and comfortable juggling multiple client relationships at once. * Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. * Understand the commercial realities of professional services: leveraging teams efficiently, demonstrating value to clients, managing complex multi-jurisdictional matters, and balancing technical excellence with commercial delivery. A Few More Things We're a fast-growing company with bold ambitions, so you'll be joining at a time when things are moving quickly - in the best possible way. You'll have a lot of autonomy, a lot of responsibility, and the chance to genuinely shape how this function evolves. Everyone here has a founder-mentality. If that sounds exciting rather than terrifying, we'd love to hear from you. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Securitas

Embedded Security Project Manager - Northern Europe Physical & Electronic Security - Global Clients Team * Location: EMEA-based, flexible (UK, Ireland) * Travel: Regular site travel required, typically every 1–2 weeks, depending on regional project demand. Purpose This role strengthens delivery capability across large‑scale data centre and critical infrastructure programmes for a major global technology customer. Operating as an embedded technical specialist, the Security Project Manager leads the on‑site coordination, technical validation, and integrated deployment of physical and electronic security systems. The role blends project delivery, engineering oversight, on‑site presence, and system verification not traditional commercial project management. You will support in‑country project managers and partner with construction, MEP, network, and global security teams to ensure systems are installed, tested, and handed over to the highest standards. Major Responsibilities Technical Security Delivery * Deliver the full lifecycle of physical and electronic security elements within data centre and critical infrastructure projects. * Oversee technical installation quality, system integration accuracy, device placement, panel wiring, and alignment to global standards. * Support site surveys, verify existing conditions, and collaborate with local teams to scope and document technical requirements. On‑Site Coordination & Field Presence * Serve as the on‑site embedded security representative, collaborating closely with construction, MEP, and infrastructure teams. * Conduct regular on‑site reviews to validate installation progress, sequencing, and technical compliance. * Engage directly with integrators and contractors to resolve issues and accelerate progress. Functional Testing & System Verification * Lead functional testing of ACS, VMS, IDS, intercoms, sensors, physical hardware, and failover behaviour. * Verify door functionality (REX, DPS), camera behaviour, alarm routing, network logic paths, redundancy, and event visibility. * Document results, identify defects, and coordinate remediation through re‑testing and sign‑off. Commissioning Support (Verification, Not Programming) * Witness and validate commissioning performed by integrators. * Verify system responses, alarms, behaviour, and integration points, ensuring readiness for handover. * Confirm alignment to global client standards and escalate deviations where required. Physical Security Infrastructure Oversight * Oversee installation and integration of: * Perimeter fencing and hardening * Turnstiles, gates, vehicle barriers, crash‑rated bollards * Door hardware, locking systems, hinges, closers * Ensure seamless interplay between physical components and electronic systems. Documentation, Reporting & Quality Management * Produce structured site reports with photos, risks, deviations, and recommended corrective actions. * Track and close snags/punch lists, coordinating remediation with in‑country partners. * Review RFIs, submittals, drawings, and technical documentation to support accurate delivery. Design, BIM & Coordination * Review drawings and models (Bluebeam, ACC, Navisworks) to identify clashes, design gaps, access constraints, and installation conflicts. * Provide redlines and recommendations that improve buildability and prevent rework. Cross‑Functional Partnership * Partner with global security standards owners, engineering, construction, MEP, and operations teams. * Maintain clear communication through dashboards, updates, and issue/risk registers. * Align project activities with global security expectations while adapting to local conditions. What Does Success look like * You enhance the capacity of regional project managers by delivering technically accurate, fully validated security systems. * You ensure installations are correct the first time, reducing rework, delays, and escalations. * You create clarity for all stakeholders through structured, proactive communication. * You build trusted relationships across construction, engineering, and security teams. * You help the global programme scale consistently, supporting expansion across multiple regions. * You champion continuous improvement by identifying gaps, improving testing processes, and elevating delivery quality. Education * Qualification in engineering, security technology, construction management, or related field; equivalent experience considered. Experience & Knowledge Technical Security Experience * Strong practical experience with Lenel OnGuard and Milestone XProtect (essential). * Familiarity with ACS/VMS integrations, intrusion detection, intercoms, sensors, IP‑based security systems. * Experience validating functional tests and witnessing commissioning activities. * Understanding of installation methods (cabling, containment, device mounting, infrastructure routing). Physical Security Infrastructure * Experience with perimeter systems, gates, barriers, turnstiles, and door hardware. * Knowledge of how physical and electronic systems integrate logically and mechanically. Critical Infrastructure Delivery * Experience delivering security systems in data centres, utilities, energy, telecoms, transport hubs, or similar high‑availability environments. Tools & Platforms * Bluebeam Revu * Autodesk Construction Cloud (ACC) * Navisworks (Manage or Freedom) * MS Project or Smartsheet * AutoCAD * Microsoft 365 * BIM/VDC familiarity beneficial Skills and Competencies * Collaborative, relationship‑focused approach * Strong technical problem‑solving capability * Clear, confident communication across diverse stakeholders * High attention to detail, structured working style * Ability to work independently and travel regularly * Adaptability in fast‑moving construction environments * Commitment to continuous learning and technical growth Why Join Us? * Contribute to the delivery of some of the world’s most advanced data centre and critical infrastructure environments. * Work embedded with a global technology giant on high‑impact, long‑term programmes. * Be part of a supportive, high‑performing engineering and programme delivery community. * Access professional development, certifications (Lenel, Milestone, VMS/ACS), and future progression opportunities. * Enjoy flexibility, trust, and a culture that values inclusion, technical mastery, and real impact. Our People Promise – Securitas Technology EVP Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. You’ll do purposeful work that makes the world safer, with support for innovation and sustainability. As part of our EVP, we offer: * Career pathways and growth opportunities * A global, values-driven team * Recognition for achievements * Inclusive, collaborative culture * Purposeful work that makes the world safer * Support for innovation and sustainability Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.