Customer Value Partner, Mid-Market

Lovable

TL;DR - We’re looking for a CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story. Please note: this role is based out in either London or Stockholm. It is not eligible for remote work at this time and there are in-office expectations several days per week. Unfortunately we are not able to support work authorization in the UK at this time. WHY LOVABLE? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. WHAT WE’RE LOOKING FOR * Experience in CS, account management, or solution consulting in SaaS or AI * Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts * Strong communicator who blends empathy, business acumen, and technical curiosity. * Ability to translate technical capabilities into clear business outcomes * Skilled at running onboarding, QBRs, and success plans with multiple stakeholders * Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice * Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. Bonus: experience supporting developer tools or AI-native products WHAT YOU’LL DO * Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts * Build and execute success plans aligned with customer goals and product capabilities * Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value * Partner with Product and Engineering to surface feedback and shape roadmap priorities * Partner with FDEs to solve complex needs quickly, pairing business context with technical execution. * Collaborate with AEs to identify and qualify CSQLs for expansion. * Troubleshoot blockers, coordinate internal support, and ensure fast resolution * Track health scores, usage, and adoption metrics to identify risks and opportunities * Build Customer Success playbooks and new processes based on learnings * Act as a strategic advisor - guiding customers on best practices, new features and workflows WHAT SUCCESS LOOKS LIKE * Customers reach time-to-value fast and expand use across teams. * Renewals are earned through visible impact and trust. * Lovable becomes mission-critical to how customers build and innovate. * You’re seen as the bridge between customers, product, and growth. About your application * Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. * We treat all candidates equally - if you’re interested please apply through our careers portal.

Ultralytics

About Ultralytics: At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. Following our $30M Series A, we’re scaling our customer success function out of our London hub. We’re hiring a Mid-Market CSM to own a high-volume book of business and drive retention and expansion across a diverse set of accounts running Ultralytics YOLO in production. You’ll manage approximately 80 mid-market accounts representing ~$2M ARR. You will balance proactive relationship management with commercial ownership: keeping customers healthy, identifying expansion opportunities, and running renewal conversations with confidence. This role reports to the Head of Customer Success. 💼 About the role Own a high-volume book. 80 accounts, $2M ARR. You triage effectively, prioritize at-risk and high-growth accounts, and make sure nothing critical falls through the cracks at scale. Drive retention and expansion. Net dollar retention (NDR) is the headline metric. You hold renewal conversations, spot expansion signals across new use cases, teams, and geographies, and surface them to your AE partner for joint pursuit. Hold your own technically. You don’t need to write code. But you’ll discuss model deployment, integration patterns, and computer vision use cases credibly with technical buyers and ML teams. Onboard and activate. You run onboarding for new mid-market customers in conjunction with Solution Engineering, driving them to first production value quickly. Partner cross-functionally. AEs on expansion and joint account planning. SEs on technical escalations. Product on feedback loops. You are the voice of your customers inside the business. 🚀 What you'll do 60 days: Understanding the value of Ultralytics YOLO for businesses. Independently running renewal calls and commercial conversations in your accounts. 90 days: Running business reviews and check-ins independently, escalating to Solution Engineering where necessary. Renewals forecasted for the next 6 months. First expansion signals surfaced to AE partners. 180 days: Owning your book end-to-end, including renewal commercials. Tracking clearly against NDR targets. Contributing to playbook refinement and feeding customer insight back to the business. Holding technical conversations with technical buyers with authority. 🧠 Skills and experience * 2–4 years customer-facing. Technical customer success, account management, or a customer-facing engineer making the move to a commercial seat. * Technically credible. You hold a deployment conversation with an ML engineer without bluffing. You can translate technical capability into business value for a budget owner. Prior exposure to APIs, developer tooling, or ML/AI products is a strong plus. * Organized at volume. You’ve managed a large book before, or you’ve shown you can triage well and stay on top of a lot of moving parts without dropping accounts. * Commercially capable. You’re comfortable in a renewal conversation. You notice expansion signals early. You’re honest about account health, including when something is slipping. * Self-sufficient. There’s no onboarding specialist or implementation team behind you. You’re resourceful, take ownership, and figure things out. Solution Engineering resources are available for priority accounts. * Curious about the product. YOLO is the most widely deployed computer vision model in the world. Customers come in excited. You channel that and build on it. 🚀 Why this role * Real product pull. YOLO is the most-used computer vision model in the world. Your customers believe in the technology. Your job is to help them get value from it quickly. * Varied, interesting accounts. Mid-market at Ultralytics spans manufacturing, logistics, retail, pharmaceuticals, and beyond. The use cases are technically diverse and genuinely interesting. * Aligned incentives. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. When the team wins, you win. * Room to grow. The CS function is scaling. Strong performance in this seat is a clear path to senior and enterprise coverage. 🌟 What this role isn’t This isn’t a reactive support role. It isn’t a CSM seat at a big SaaS company with professional services and a renewal team doing the commercial work around you. You’re expected to own the relationship and the number. If you need extensive scaffolding to do good work, this probably isn’t the right fit. 💰 Compensation and benefits * Full-time, London office (hybrid) * 24 vacation days, your birthday off, plus local holidays * Equity package * MacBook Pro, Apple Studio Display, AirPods Pro 3 * Dedicated learning & development budget * Reports to Head of Customer Success * Screening with VP Sales & Success or Head of Customer Success, case study, final round with CEO * Applicants must have legal authorization to work in the UK. What we offer: Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework. Impactful Work: Shape the future of AI-powered solutions that transform industries. Collaborative Culture: Join a talented and passionate team that values open communication and innovation. Ultralytics Handbook Comprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles. Link: https://handbook.ultralytics.com/ Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

Contentful

ABOUT THE OPPORTUNITY As a Mid Market Account Executive - DACH (f/m/d), you’ll drive Contentful’s growth by leading the end-to-end sales process with our top-tier clients. You’ll be instrumental in driving adoption and engagement, finding new revenue opportunities, and creating customer enablement initiatives within a few named accounts.  You’ll work closely with our partnership and customer success team to lead a consultative sales process by speaking to professional developers and business leaders in the DACH markets. This role will require you to be in our Central London office 2 or 3 times a week. WHAT TO EXPECT? * Self-generation of the pipeline through outbound motions in conjunction with marketing and BDR teams to help create new opportunities in regional accounts * Drive expansion opportunities with existing clients in the DACH (Germany, Austria & Switzerland) territory. * Grow existing accounts by leveraging relationships and following our comprehensive “land and expand” sales model * Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals * Manage RFI/RFQ requests with Contentful internal and customer teams * Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams * Seek to understand the digital experience challenges of prospects and clients while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach * Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities * Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently * Work closely with customer success & marketing teams to ensure that best practices of Contentful are shared and implemented at the respective customer WHAT DO YOU NEED TO BE SUCCESSFUL? * 3+ years of experience selling a technical platform working as a Sales Development Representative (SDR), Business Development Representative (BDR), and/or Account Executive * 1+ years of individual quota-carrying experience * 1+ years of growing and expanding existing customer accounts  * Demonstrated expertise in closing $60-100k+ opportunities * Ability to drive your own pipeline generation with outbound capabilities  NICE TO HAVE: * Experience working with Partner ecosystems to work with customers. * Understanding and experience working in product-led growth sales motions * Native German language skills WHAT'S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days * Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges * Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives! * Use your physical fitness budget to get away from your desk and support your physical wellness * Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * A monthly phone/internet stipend and phone upgrade reimbursement after 2 years * Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah! WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.