Group Payroll Manager - Retail

Senior Conference & Events Manager- We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine. From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you! Whilst we work in the world of events our operations are usually Monday-Friday, flexibility is key in our world!    What We Look For:  * Commercial & financial management: Assisting in the running a profitable venue to help towards the company vision * Operational management: Understanding and managing the Client Service and Conference Service departments and teams * Client management: Maintaining excellent client relations to ensure a successful venue * Leadership: Build and maintain an excellent team to deliver the best service What You’ll Do: Day to day operations: * Overall responsibility for the Events Operations * Responsible for the Events operations team and Conference Services Team in all aspects of the operation * Manage the external cleaning contract with monthly review and consistent monitoring * Manage and drive forward the yearly, monthly and unplanned maintenance requirements * Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy * Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate * To review and manage the Health & Safety of the venue * Direct management of the Events operations team and Conference Services Team and oversee staff rotas * To ensure effective communication between all FOH departments and with the wider venue Looking after our guests: * Deliver the highest levels of customer service across all events  * Constantly seek and monitor client feedback, ensuring that records are being kept up to date * Manage and act upon feedback by providing action plans for improvement * To ensure any complaints are dealt with professionally * To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score Looking after the purse strings: * Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives * Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts * Control purchases order systems with operations * Manage all invoicing and inventory * Labour management, ensuring we have the right people in the right places  Who We Are: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities. Learn more at https://convene.com/ [https://convene.com/].  We’re Here For You:  Health and Wellness * Private medical insurance * Subsidised eye care * Subsidised fitness membership * Employee Assistance Program: well-being support and personal advice programme Time Off and Work-Life Balance * 25 days annual leave plus bank holidays, and company sick pay * Financial Support and Benefits * Bonus scheme * Interest-free loan for rail season tickets & further education * Subsidised bicycle purchase through Cycle to Work scheme Professional Development and Recognition * Continuous professional and personal development support * Employee recognition and reward programs to mark achievements and milestones Community and Impact * Opportunities to volunteer, donate, and participate in community give-back initiatives * The opportunity to have a significant impact on your team and the business in the work that you do Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.  #LI-CD1

At Convene Hospitality Group (CHG) we operate a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. We design, develop, and operate hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. COMMISSIONS ANALYST We’re seeking a detail-oriented and specialised COMMISSIONS ANALYST to join our UK Finance team and support the centralisation of third-party commission processing and timely payment remittance. The ideal candidate will be responsible for verifying client records for commissionable amounts due, efficiently processing commission payments through our internal systems and effectively communicating the status of commission payments to both internal and external stakeholders via standardised reporting. This role is crucial in managing cash flow and maintaining strong client and agent relationships. The COMMISSIONS ANALYST will report directly to the Director of Finance, UK. What You’ll Do: Daily/Weekly Tasks: * Manage centralised commissions inbox, ensuring timely actioning of inbox items * Execute end-to-end commission processing, ensuring invoiced amounts align with third-party agency agreements * Routinely review subledger data (Salesforce) to identify data inaccuracies driven by either inaccurate data input and/or inaccurate application of agency agreements * Effectively communicate with internal commercial and operations stakeholders to provide real-time updates on the status of event level commissions invoices * Effectively communicate with external agency stakeholders to provide real-time updates on the status of event level commissions invoices * Support weekly Accounts Payable (AP) batch payment runs by reviewing commission invoices for requirements prior to being included in payment runs * Partner with our technology counterparts to utilise system automation to its full potential, by effectively communicating manual work/processes that could be solutioned for differently Monthly: * Support month-end close tasks, including opining on commission invoice data integrity What We Look For: * Strong attention to detail and proficiency in data analysis and management * Proven ability to work with financial systems and financial software, ideally Salesforce and Microsoft Excel * Experience in effectively communicating and ability to resolve payment inquiries with internal and external stakeholders The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. We’re Here For You: At Convene Hospitality Group, we want you to feel supported in every part of your life.  Here’s what you can expect: * Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs. Because your well-being matters, inside and outside of work. * Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay. * Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program. We invest in you so you can grow personally and professionally. * Growth & Recognition: Career development opportunities and programs to celebrate your achievements. * Community & Impact: Volunteer, donate, and make a real impact through your work. At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team. Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.