IT Support Analyst

Abound

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the Role We are looking for a capable and ambitious IT Support Analyst to join our growing technology team in a Microsoft cloud-first environment. This is a junior-to-mid level role suited to someone who has a strong interest in IT support foundations and wants to develop deeper skills in modern workplace technologies, endpoint management, identity administration, and Microsoft 365. You do not need to be an expert in every area from day one. We are looking for someone with the right technical aptitude, attitude, and problem-solving approach. You may already have hands-on experience with tools such as Microsoft Intune, Entra ID, Microsoft 365, macOS support, JAMF, UniFi, or Teams Rooms, or you may have supported some of these technologies and want to grow into broader ownership over time. You will work closely with the IT Manager and gain exposure to a modern stack including Microsoft Intune, Entra ID, Microsoft 365, Logitech meeting room technology, and UniFi networking. The role will involve day-to-day support, but also structured involvement in device management, access controls, compliance, documentation, and IT improvement projects. This is a great opportunity for someone early in their IT career who wants to move beyond basic helpdesk support and develop into a strong modern workplace, endpoint, or IT operations specialist. What you'll be doing: * Support and administer Microsoft Intune across Windows 11, iOS, and Android devices, including BYOD enrolment and compliance enforcement. * Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments. * Support Windows Autopilot provisioning and endpoint lifecycle processes. * Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC. * Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls. * Assist with Privileged Identity Management (PIM) role assignments and access reviews. * Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues. * Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models. * Maintain accurate asset records, user records, and system documentation. * Contribute to ongoing improvements in device management and access controls. Who you are: * Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android). * Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access. * Solid understanding of device compliance and MDM principles in a BYOD environment. * Strong Windows 11 troubleshooting skills and working knowledge of macOS. * Experience supporting iOS and Android device enrolment and policy enforcement. * Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts). * Experience implementing MFA and access control policies. * Ability to troubleshoot identity, device, and Microsoft 365-related issues independently. * Strong communication skills and a structured, methodical approach to support. * PowerShell scripting for automation or reporting. * Experience in a fintech or regulated environment. * Experience with UniFi networking stack. * Familiarity with macOS. * College/University qualification in IT, Computer Science, or related field (preferred but not essential). * Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900). What we offer * Everyone owns a piece of the company - equity * Hybrid with 3 days a week in the office * 25 days’ holiday a year, plus 8 bank holidays * 2 paid volunteering days per year * One month paid sabbatical after 4 years * Employee loan * Free gym membership * Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

WGSN

The role We are looking to hire a Cyber Security Analyst to join our IT team in London. This is a full-time office-based role out of our London office. Minimum expectation 3 days per week in office. Working at WGSN Together, we create tomorrowA career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.   WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. Role overview  As a Cyber Security Analyst at WGSN, you will play a vital role in supporting the Cyber Security Manager to maintain and enhance our overall security posture and tooling. Working closely with our global teams, you will monitor threats, identify vulnerabilities, execute investigations, and partner with the IT team to resolve day-to-day user requests. This role is an excellent opportunity for an experienced IT professional aiming to launch a successful career in Cyber Security. Key accountabilities Security Monitoring: Monitor various security tools across the business tool stack, respond to alerts, investigate, triage and resolve security issues Administer and Tune Security Tools: Take ownership of our SIEM, EDR and SEG solutions. Become proficient in fine tuning, managing and enhancing their efficacy Identity and Access Management: Support management of user access to systems. Ensure adherence to onboarding/offboarding procedures, manage MFA through Okta and Google Workspace Hardware Compliance: Familiarity with MDM solutions, particularly Intune and Jamf desirable. Cloud Security: Run automated security audits of cloud environments including AWS and GCP. Communicate findings with DevOps team, and collaborate on continual security improvements Email Security and Phishing: Detect and respond to phishing emails, design and orchestrate periodical Phishing simulations and provide general phishing awareness Reporting and Audits: Assist in gathering data and generating reports on important security metrics. Identify areas of improvement and formulate action plans Client Questionnaires and Due Diligence: Completing client information security questionnaires and assisting with general security due diligence Policy Support: Assist in the annual review and update of our suite of security policies, including the Acceptable Use Policy and Data Security Policy Training: Help to write, design and deliver company-wide Cyber Security Awareness training and tests IT Support: Work onsite and assist the IT team with day-to-day user requests This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required 1-2 Years Experience: In any information technology, support or security roles Certifications: Such as ISC2 CC, Security+, CySA+,  CCNA, etc. are desirable Passion for Cyber Security: You will be a security champion and inhabit the secure mindset Knowledge of Key Security Principles: Either through your certifications or proclivity are desirable Cloud Awareness: General awareness of Cloud principles and associated security threats Desire to Learn: Cyber requires continuous self improvement and motivation to keep on top of constant changes and advancements in the industry.  Pragmatic and Personable: Offering a strong, analytical mind, while also being an approachable and friendly face is key to fostering a strong security culture Writing and Communication: Be a confident and effective communicator, in order to convey vital technical information to non-technical stakeholders Hands On: In WGSN IT we all take a ‘hands on’ approach to onsite IT support in our London office from the CIO down to the Service Desk. Must be comfortable in a busy office environment.   What we offer  Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:  25 days of holiday per year - with an option to buy/ sell up to 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness Employee assistance programme and cycle to work scheme Volunteering opportunities  Great learning and development opportunities More about WGSN WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer. Our values  We Are Everywhere The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere. We Are Future Focused We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow. We Are Rigorous We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do. Our culture  An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with. Inclusive workforce We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.     Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.    We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.    We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.   A Note for Applicants   We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.   A Note for Recruiters   Thank you so much for your interest in working with us at  WGSN!   Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together.  Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP Enterprise Technology provides technology services for WPP, the world’s leading creative transformation company. Within Enterprise Technology, Cyber, Risk & Compliance (CRC) plays a key role in strengthening operational resilience, governance, risk management and control effectiveness across a global technology estate. This is an exciting time to join CRC as we continue to modernise our operating model, increase automation, embrace AI-enabled ways of working and build new capabilities that help WPP move faster, more securely and with greater confidence.  The Technology Risk Analyst will support the day-to-day operation of WPP's Enterprise Technology Risk capability. Reporting to the Technology Risk Lead, the role will assist with maintaining risk and issue information, supporting risk reporting, coordinating stakeholder updates and helping ensure technology risk activity is well organised, accurate and easy to act on. The role will also support the maintenance of technology governing artefacts, including policies, frameworks, standards and procedures, by helping track ownership, review cycles, updates and publication readiness. This role is ideal for someone with a grounding in risk and governance, strong organisation skills and curiosity about technology, automation and AI-enabled ways of working.    What you'll be doing: * Support the maintenance of Enterprise Technology risk registers, issue logs, action trackers and supporting documentation.  * Assist with gathering risk updates from technology, security, assurance, resilience and operational teams.   * Help prepare risk reporting, dashboards, meeting materials and concise status updates for the Technology Risk Lead and wider Risk & Strategy team.   * Support basic risk and issue analysis, including identifying overdue actions, missing information, ownership gaps and recurring themes.   * Maintain organised records of technology governing artefacts such as policies, frameworks, standards and procedures, including review dates, owners, status and publication readiness.  * Coordinate follow-up with artefact owners and subject matter experts to help keep governance materials current, accessible and aligned to agreed processes.   * Support documentation quality checks, version control and repository housekeeping for risk and governance materials.   * Assist with evidence gathering for assurance, audit or governance activities where required.   * Use M365, workflow tools, reporting templates and AI-enabled productivity tools to reduce manual effort and improve consistency.   * Contribute to a collaborative, practical and continuous improvement culture within the new Risk & Strategy team.    What you'll need: * A grounding in risk, governance, compliance, audit, cyber security or a related area; extensive experience is not required.  * Strong organisational skills, attention to detail and ability to follow through on actions and deadlines.  * Ability to work with structured information such as registers, trackers, documentation inventories and reporting packs.   * Good written and verbal communication skills, with the ability to summarise information clearly and professionally.  * Comfortable working with a range of stakeholders and asking clear questions to clarify ownership, status or next steps.   * Curiosity about automation, reporting improvement and responsible use of AI to simplify routine risk and governance activity.   * A proactive, collaborative and learning-oriented mindset.    Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.