Office Experience Lead

DEPT

On-site DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. THE ROLE * Part-time role in the office 3 days a week (a 2 day a week contract will be considered); * Tuesday -Thursday: 8:30 - 17:30 JOB PURPOSE As part of the Front of House team for DEPT® London, you'll act as the central point of contact in our office, ensuring exceptional service for both clients and Depsters.   Collaborating with our UKI office team, you’ll cultivate an environment of warmth and inclusivity, fostering a sense of value for everyone.  We're seeking a personable and approachable individual, on a part-time basis, with strong stakeholder management skills, who understands the importance of every task, no matter its size. Alongside front of house duties, you’ll also assist with the office operations. The office space will be yours to look after so it is important that you take pride in your work and want to make the office look and feel the best that it can be.  WHAT YOU'LL DO Front of House operations:  * Maintain the smooth operation of the London office by managing client experience, hospitality orders and meeting room arrangements; * Oversee & arrange post and courier services; * Manage office supplies and procurement; * Maintain office cleanliness and the look and feel of the space (e.g. emptying bins, restacking the dishwasher); * Work closely with IT site support to report all issues with equipment; * Share office information to all staff on a real-time basis; * Be willing to train as a first aider and fire warden; * Liaise and establish a good relationship with building reception and suppliers. Office Management tasks:  * Support the People Team with office-related onboarding & offboarding tasks; * Tracking office expenditure against budget; * Maintain inventory of office furniture; * Oversee and become the point of contact for our soft facility management providers such as plant maintenance, cleaners, etc; * Work with the Office Experience Lead to maintain accurate records of contracts and certificates; * Adhere and support sustainable practices across the London office in alignment with DEPT® BCorp certification. Office Culture tasks:  * Help unify the UKI teams to provide greater alignment across our offices to ensure a similar experience for staff with support on larger local events and team wide activities;  * Provide support to the Office Experience Lead when planning social and cultural activities for employees; * Support with ad hoc projects and internal communication to the wider business. WHAT YOU'll BRING * Previous experience within an agency environment is desirable; * Highly computer-literate with experience with G Suite; * Excellent verbal and written communication skills; * Superb organisational and multitasking skills; * Discretion in handling confidential information; * A service-oriented approach with excellent interpersonal skills; * Ability to handle multiple tasks effectively in a fast-paced environment; * Adaptability to shifting work priorities; * Someone that is able to work flexibly; * A conscientious work ethic. WHAT YOU'll GET * Choice of medical healthcare providers (Bupa or Medicash); * 26 days full-time equivalent (pro-rated accordingly for part-time); * Company Pension Scheme; * Employee Assistance Programme;  * Ride to Work Scheme; * Season Ticket Loan; * Enhanced family friendly policies; * EV Car Scheme; * Workplace Nursery Voucher Scheme; * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Wheely

ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. ABOUT THE ROLE The Assistant Training Manager/Lead Trainer will play a key role in elevating service quality across the London chauffeur fleet. As we continue to grow in one of Europe’s most recognisable markets, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service Standards. The position focuses on delivering engaging training to chauffeurs, while managing and adapting learning content to fit the London market. The Assistant Training Manager/Lead Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 coaching sessions. Acting as the voice of the chauffeur, the Assistant Training Manager/Lead Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London. RESPONSIBILITIES * Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team. * You will also be responsible for maintaining content & the creation of country specific learning initiatives. * Be the voice of the chauffeur — the subject-matter expert, communicating with chauffeurs, and answer any questions or queries * Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings * Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded. REQUIREMENTS * Passion for engaging facilitation & training others. * 3+ years of experience in a specialised Training role * Successful track record of delivering engaging training and development programmes with an emphasis on meeting exacting standards that will be valued by customers. * Have in-depth knowledge in MS PowerPoint/ Google Slides. * Desired experience in Articulate 360 suite * Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry * Tenacious in maintaining standards with exceptional attention to detail * Passion for developing others and bringing out the best in people * Exceptional communication skills, both verbal and written. * Passion for luxury vehicles and a knowledge of their specifications is a plus WHAT WE OFFER * Office-based role in West London, four days a week, plus one remote day of your choice * Competitive Salary and quarterly KPI-based bonus * Private medical and dental insurance * Life and critical illness cover * Best-in-class equipment * Monthly credit towards Wheely journeys * Cycle to Work scheme * Professional development stipend All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native level.  ---------------------------------------------------------------------------------------------------------------------------------- IN THIS ROLE, YOU WILL: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) * Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) * Provide outstanding service * Know your limitations and when you should ask for assistance * Own the resolution to the problem; don’t leave the customer hanging * Accurately and efficiently log all contacts in our CRM (Salesforce) ---------------------------------------------------------------------------------------------------------------------------------- WORKING HOURS:  * Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year. * Our Customer Support Representatives work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00.  * Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work.  * The team work 3 days a week in the London office  (Tues, Weds & Thurs) * You'll be required to work public holidays & on weekends too (usually Saturday or Sunday) START DATE:  * The intended start date is Monday 17th August 2026, the following 5 weeks will be for training.  * Training is Monday - Friday, 09:00 - 18:00 in the London office. * Successful candidates must attend all days of training for the 5 weeks. ---------------------------------------------------------------------------------------------------------------------------------- PLEASE APPLY IF: * You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience) * You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) * You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions * You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up * Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands and would never lie to our clients just to make them happy * You enjoy the flexibility and challenges that come with a script free environment * You use your experience and personality to provide excellent service * You are not only receptive to feedback, but you actively seek it, and look for ways to implement it ---------------------------------------------------------------------------------------------------------------------------------- EXPERIENCE NEEDED: * Excellent communication skills, with a bias towards customer service * You have Strong communication skills: active listening, writing/typing, informal communications * Restaurant/ hospitality experience (or even just being a “foodie”) preferred * You have 1+ year experience providing customer support, by phone, email, chat, preferably in a software support environment * Have experience using current Microsoft Windows and Apple operating systems * You hold knowledge of iOS and Apple Hardware ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU’LL GET AT OPENTABLE We believe great work happens when people feel trusted, supported & excited about what they do — so we offer benefits designed to support your life, wellbeing & growth. 💷 ANNUAL SALARY * £30,000 per year 🌍 FLEXIBILITY THAT ACTUALLY FEELS FLEXIBLE * Work from (almost) anywhere for up to 20 days per year * Generous annual leave, plus your birthday off 🧠 SUPPORT FOR YOUR WELLBEING * Private health & dental insurance * Company-paid therapy through Spring Health * A Headspace subscription * An Employee Assistance Programme with 24/7 GP access, legal support & more * Income protection & life assurance * Discounted gym membership 🚀 INVESTMENT IN YOUR GROWTH * Development Dollars to support your learning * Leadership development opportunities * Access to thousands of on-demand courses & learning resources ✨ THE EXTRAS THAT MAKE A DIFFERENCE * Paid volunteer days * Paid parental leave * Competitive pension contributions * Bike2Work & season ticket loan schemes * Travel discounts * Employee Resource Groups & inclusive communities * Regular socials, Thursday happy hours & free office lunches twice a week Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. ---------------------------------------------------------------------------------------------------------------------------------- Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-FF1