Operations & Process Improvement Intern - Financial Crime Ops

Gram Games

Who We Are: Gram Games is the studio behind popular titles like 1010!, Six!, Merge Dragons!, and Merge Magic!, with more exciting projects in the pipeline. We are proudly part of the Zynga & Take-Two Interactive family. We do things differently here: we work in small self-managing teams, giving you an incredible amount of ownership, autonomy, and impact.  At Gram, everyone is expected to have a razor-sharp focus on creating a tangible impact on their team, their work environment, and on the overall company strategy. If you are motivated by autonomy, constant improvement, collaboration, and a sense of belonging, this is the place for you. Internship Type: Undergraduate student, studying a sandwich degree that supports a placement year Start Date: Summer 2026  Length: 12 months Location: London POSITION OVERVIEW: We are looking for a Content Marketing Intern, within this role you’ll support the LiveOps and Product teams by researching trending cultural and digital content from social media and helping adapt those ideas into compelling in-game events, aesthetics, and narratives. You’ll work closely with designers, artists, and producers to craft the future of live events in Merge Dragons! At Gram, our interns are integral members of the team. We’re seeking someone driven, proactive, and unafraid to take initiative. We expect our interns to leave a lasting mark on both our studio and our games, and we look for teammates who embody flexibility, independence, and a restless curiosity to find creative answers. At Gram we embrace a hybrid work environment. Within this role, you would work 2 days per week in our London office and the remaining days at home. HOW TO APPLY? Please apply with your CV, cover letter, and if relevant a portfolio of your work (your portfolio can demonstrate both team and solo work). Your cover letter should address the following: * Why would you like to do an internship with Gram Games? * Why have you chosen this specific internship? WHAT YOU'LL DO: * Identify and monitor emerging trends in digital culture, mobile gaming, lifestyle, pop culture, and social media * Translate trend research into pitches and briefs for new in-game events, assets, and themed content concepts * Collaborate with the Live Ops team to plan and refine seasonal content calendars * Assist with content audits to ensure thematic variety and freshness in the game’s live event cycles * Participate in brainstorming sessions, contributing your own ideas for engaging and timely content drops * Research competitors and analyze how other games leverage trends and events WHAT YOU BRING: * You are an undergraduate student currently enrolled in a sandwich degree that supports a placement year * You are studying a Marketing, Communications, Journalism, Business or a related field * Creative approach combined with a collaborative and proactive attitude * Excellent research skills, with the ability to synthesize information into actionable insights * Excellent written and verbal communication skills * Strong curiosity about pop culture, digital media, social trends, and content marketing * Passion for mobile games and familiarity with Merge Dragons! or similar titles. WHAT YOU’LL LEARN: * How live operations content is built and managed in a top-performing mobile game * How to conduct creative tests and optimize content over time for specific audiences * The process of trend-based ideation and translating real-world influences into game design * How to collaborate cross-functionally between Product, Creative, and Marketing teams * Tools, processes, and pipelines used in a mobile game studio WHAT WE OFFER YOU: * A paid internship with a competitive salary. * Genuine production experience on a live, global mobile game. * Hands-on experience with AI-driven art workflows and industry-standard pipelines. * Direct guidance from our experienced Game Artists and Art Director. * The opportunity to build a strong portfolio featuring shipped LiveOps content. * An awesome onsite chef serving breakfast, lunch, and a variety of treats (naughty and nice!). * Private medical and dental care, a healthcare cash plan and life insurance. * A favourable pension scheme to get you started. * High-end hardware to work on and consoles throughout the office to relax and play. #LI-Hybrid We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at jobs@gram.gs to request any accommodations or for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others.  Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel.  Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage.  Zynga’s  in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, take2games.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).

Odin

About Odin Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in. Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits. We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors. The Role Reporting to our Head of People & Talent, you will play a key role in how Odin runs its office, supports its team, and creates a high-quality experience for the people who interact with us, from employees and new joiners to candidates, founders, investors and wider ecosystem. This is primarily an office, operations, and events role. You’ll help make sure the office runs smoothly day to day, support the team with the practical things that help them do great work, and coordinate events that strengthen Odin’s presence in the startup and private markets ecosystem. It’s also a role with exposure to people operations, onboarding, and internal process improvement. Over time, there is scope to get involved in how we use AI to build smarter ways of working across the function. Your responsibilities will include: * External events and ecosystem activity: Support the logistics for Odin events with customers, founders, investors, and wider ecosystem. This could include booking venues, coordinating suppliers, managing guest lists, supporting comms, and helping with on-the-day set-up and pack-down. * People operations: Support the day-to-day running of our people processes, from expense management to keeping our HRIS and employee data accurate and up to date. * Office management: Keep the office running smoothly day to day. This includes managing supplies, liaising with building management, making sure the space is well-stocked and well-presented, and being the go-to person for practical on-site support. * Team experience: Help create a thoughtful and well-organised day-to-day experience for the team, from making sure the office works well to supporting the moments that help people feel informed, and able to do their best work. * Onboarding: Support a smooth, well-organised experience from offer acceptance to first day, including IT set-up, equipment, office preparation, and cross-functional coordination. * Broader People and Talent projects: Contribute across engagement, employer brand, operator network, and community-building initiatives as priorities shift. You’ll play a hands-on role in how we grow, nurture, and strengthen the communities around Odin About You We’re looking for someone exceptionally organised, resourceful, and proactive to help build a high-performance culture at Odin and support the events that define us in the founder and investor communities we serve. The job is demanding. There are more than a few things to do at any moment, and we need someone who can take ownership, move fast, and get the details right without being asked twice. Must-Have * You see the brand in every detail. Events, systems, swag, follow-up emails - they’re all just different ways that Odin shows up for the people who interact with it. * You have coordinated something logistically complex, whether professionally or otherwise. * You care about people experience. You notice when something could feel better for someone, whether that is an onboarding flow, an event, or a process, and you want to fix it. * You are energised by variety and by people. Whether you are setting up for an event or fixing a broken process, you show up with the same level of care and enthusiasm. * You handle a busy inbox without dropping things, juggle ten conversations in a morning, and can hold your own with a demanding founder or investor. * You stay calm under pressure, and are persuasive when it counts. If a supplier flakes the night before or the venue is double booked, you handle it. Nice to Have * Exposure to events or people operations * You have used AI tools in a hands-on way, building automations, workflows, or anything beyond basic prompting. * You are someone who can actively identify where LLMs and automation can improve how we work, and help build it. This could be workflows, people dashboards, onboarding automations, or internal tools. If you are someone obsessed with removing the most manual, time-consuming parts of running a people function, we want to hear from you. We know this role covers a lot of ground, and you may not tick every box. If you haven't had the chance to work with AI or LLMs yet but you are exceptionally organised, thrive in a varied role, and have experience organising events, managing logistics and supporting people, we would still love to hear from you. The Hiring Process 1. Initial Call: Meet with Imani, our Head of People & Talent, to discuss the role, your experience, and ensure alignment (20 mins) 2. Deep Dive Interview: An in-depth conversation with Imani to unpack your experience and motivations (1 hour) 3. Workshop: Spend time with Mary & Imani to assess how well you could do the role in practice (1 hour) 4. Final Interviews: Meet with Mary and Paddy, our Founders, for an in-depth discussion about our values and vision (2 hours) Salary The salary band for this role is £30,000 - £38000 + equity options. During the hiring process, we'll assess your experience and capabilities using our internal levelling framework to determine your starting salary. Working at Odin We’re a London-based team, and for this role being in the office makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office. Given the nature of the role and cadence of events, there will be periods occasional where you may be in person up to five days per week or required to flex hours to be available for events that could run during the evening or fall on the weekend. Benefits * Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support * Wellness: £1,000 annual budget for health, therapy or fitness * Parental Leave: Enhanced maternity, adoption, paternity and partner leave * Pension: 4% employer contribution with salary sacrifice options * Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total) * Work From Anywhere: Up to 6 weeks per year working from anywhere globally * Birthday Leave: An additional day of leave

On

IN SHORT: The QA, Release & Service Desk Analyst is responsible for ensuring the quality, stability, and compliance of retail technology systems across store operations. The role covers testing and release management for POS and store systems, fiscalisation compliance, integration of pricing/products/core applications, and operational oversight of the Retail Service Desk. Acting as a bridge between Technology, D365, Operations, and the Service Desk, this position ensures seamless delivery of technology solutions and ongoing store support.   YOUR MISSION: Release & System Testing * Plan, execute, and document system & release testing for iOS updates, Adyen firmware versions, Store Commerce app releases, and other core retail applications. * Validate system setup for NSO (New Store Openings) by completing end-to-end testing in a LIVE environment * Monitor and validate post-release performance to ensure system stability Fiscalisation, Pricing & Product Management * Support fiscalisation solution testing to ensure compliance with legal and tax regulations across markets. * Support pricing and product setup within POS, ensuring accurate integration with D365 and other core systems. * Validate POS-to-core system integration for product data, transactions, and reporting accuracy. Cross-Team Coordination & Support * Act as a liaison between Technology, D365, and Operations teams, ensuring clear communication and alignment. * Coordinate user acceptance testing (UAT) with Operations and business teams. * Provide training, documentation, and knowledge transfer to support teams and end users. Service Desk Oversight * manage the 24/7 service desk and act as third line support for escalations * Monitor and report on Service Level Agreements (SLAs), ensuring timely resolution of incidents and requests. * Drive continuous improvement in service quality, escalation handling, and knowledge base documentation. * Act as an escalation point for critical incidents impacting retail operations. Quality Assurance & Process Improvement * Manage issue tracking, prioritisation, and resolution of defects identified during testing or post-release. * Contribute to continuous improvement of release, testing, and support processes to enhance efficiency and reduce risks. * Maintain up-to-date documentation of testing, release notes, and support workflows for cross-team use. YOUR STORY: * Experience with POS systems, integrations, and retail IT environments. * Strong background in testing, QA, release management, or service delivery. * Knowledge of fiscalisation requirements in retail. * Proven experience in service desk operations, SLA monitoring, or incident management. * Excellent cross-functional communication skills, able to work with technical and non-technical teams. * Detail-oriented with strong documentation and process management skills.   YOUR TEAM: At On, we don’t just create tools—we craft experiences that move the world. As part of our Retail Experience team, you’ll help build the future of in-store technology. You will power a seamless omni-channel journey, and support a mission that’s bigger than any one screen: to ignite the human spirit through movement. Ready to help us redefine retail? Lace up. Let’s go.   On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.