Product Manager - Digital Distribution

Thoughtworks partners with clients to build impactful digital products which deliver extraordinary customer experiences. We do this by integrating design, strategy and technology. We’re looking for a seasoned product leader, with experience in identifying, launching and scaling new products and product portfolio and with a background in Banking / Financial Services / Fintech and Consulting to join the Customer Experience, Product and Design (CXPD) service line. JOB RESPONSIBILITIES * As a trusted advisor to our client’s leadership, you will partner with them to understand their context and needs, make recommendations, and provide advice and hands-on expertise on taking new products from concept to market to scale. * Drive the innovation mindset and the overall product development lifecycle, utilising lean and hypothesis driven approaches to identify, conceptualise and pilot new products that deliver undeniable value.  * Establish the market & competitive landscape, go to market strategy and business case or economic model for the opportunity with our clients.  * Lead the stakeholders to think about customer’s problems, business outcomes and take them on the change journey of moving to empowered product teams that create strategic growth for the organisation. * Shape and lead teams to deliver client engagements in a way which is both effective for our client and operationally sound for Thoughtworks. * Help shape CXPD service line value propositions, creating case studies, points of view and other content through insights on client needs and solutions, and also through defining repeatable practices which will help us to scale our efforts. * Get involved in pre-sales, creating proposals and pitches, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services. * Contribute to the growth and scale of our evolving business through taking an active part in recruiting, community building, mentorship and driving continuous improvement in practices and techniques. JOB QUALIFICATIONS TECHNICAL SKILLS * 10+ years of experience in leading new ideas from concept to launch and scale with expertise in go-to-market strategy and developing new revenue streams. * Experience in commercial and economic modelling, including monetisation strategy. * Experience in bringing an innovation mindset into an organisation at scale and creating sustained innovation investment across strategic horizons. * Depth in conducting research and bringing market trends, customer and competitive insights to facilitate strategic ideation to identify opportunities for strategic growth. * Depth and expertise in developing value proposition, using lean approaches to test viability, feasibility and desirable to achieve problem-solution and product-market fit before scaling. * Demonstrated hypothesis and data driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses. * Operate at company, portfolio and product level — defining and executing a strategy, shaping a vision and translating it into a roadmap with clear business and customer value-based measures of success. * Advise clients on becoming a value-driven, customer-centric product organisation and drive the change by introducing best practices in product management, value delivery and measurement and making innovation mainstream. * Expertise in the end-to-end product development lifecycle, agile and lean software development practices. PROFESSIONAL SKILLS * Skilled at operating and building relationships with C-suite executives and confident in driving conversations at the intersection of technology and business. * Strong interpersonal skills — active listening, persuading and empathising with others and excellent written and verbal communication. * Ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner. * Strong consulting skills and can operate with ambiguity. * Bias for action, and can break down complex problems into tangible steps. * Enjoy collaborating with multidisciplinary teams and can operate as an advisory but also as a hands on practitioner. * Passionate about creating thought-leadership and representing our brand and value proposition in external events, and by writing articles or white papers. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. BENEFITS We offer amazing benefits from the day you start including private medical insurance, travel insurance, income protection, critical illness, life assurance, pension scheme, personal development budget, 25 days holiday and a ride2work scheme.  DE&I We proudly, passionately and actively strive to make both Thoughtworks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality. Our diversity and award winning culture inspires our thought leaders and serves to nurture and develop amazing ideas. We believe this makes us a world leading destination of choice for all technologists. RESPONSIBLE USE OF AI IN RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment [https://www.thoughtworks.com/careers/ai-policy-for-recruitment]. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Onsite See here our AI policy. [https://www.thoughtworks.com/careers/ai-policy-for-recruitment]

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. About the role At Moniepoint, as an Analytics Manager, you will use data to make better decisions, faster for the business. You will own metrics, measurement, experimentation and the analysis/data roadmap for a business area. You’ll use data to quantify business KPIs and conduct analyses to uncover unknowns, helping the business unit achieve its goals for acquisition, conversion, activation, retention, and revenue. As a leader of the business unit, the role sits at the intersection of product management, data engineering, and growth. What you’ll do * Strategic Leadership: Build a disciplined, exceptional analytical team. Develop and execute a comprehensive data and analytics roadmap and strategy * Team Building & Management: Hire, develop, and retain a high-performing team of analytics professionals * Data Insights & Analytics - including forecast building, business analysis and model development and productionisation. Drive the generation of actionable insights from data to support various business functions, including product, operations, marketing and engineering. What is our actual CAC per channel? Which customer segments are more/less engaged? What are our customers’ share of wallet - how can we use this? What is the typical behaviour of a Moniepoint consumer? What products cause the biggest incremental engagement? * Stakeholder Collaboration: Partner with growth, product, and engineering managers to ensure we collect the right data for meaningful business insights. Bring data leadership and rigour to our approach to product development. Build a strategic understanding of the business and structure complex projects to bring them to life. Business: Growth * Create and maintain the yearly forecast and budget for your products. * Define the product's growth plan and lead execution across the entire funnel from acquisition through to monetisation and retention * Own and optimise specific business metrics or commercial goals, covering the entire funnel from new user acquisition through conversion, activation, retention, and expansion  [https://www.productled.org/foundations/the-rise-of-the-growth-product-manager] * Perform detailed product analysis covering the product management funnel with all its aspects, implementing changes into the buying funnel to improve conversion * Design and execute A/B testing programs to optimise sales and conversion rates/adoption at each funnel stage * Lead testing and optimisation efforts for the conversion funnel across offline and online channels, prioritising tests that drive the biggest business impact * Improve the product's design and deploy experiments to improve lifetime value (LTV) and decrease churn  [https://medium.com/swlh/who-are-growth-product-managers-43626ffed444] Technical: Data & Analytics * Use deep, flexible, and comprehensive analytics covering the entire funnel from marketing acquisition to product usage * Analyse user behaviour to improve the sales funnel and increase conversions, using advanced analytics to assess campaign performance and refine strategies * Define and track growth metrics including customer acquisition cost (CAC), activation rate, retention rate, payback time, and revenue per customer * Conduct cohort analysis and journey mapping to identify bottlenecks and optimisation opportunities What you need to succeed * +5 years in Analytics and Analytics Management. * 2+ years in a management role managing teams and driving strategic initiatives * Proven track record in a consumer-FMCG environment, preferably in a CPG or fintech environment * Deep experience scaling product businesses, with demonstrated ownership of significant revenue targets Technical Skills * Strong analytical skills with ability to drive metrics and benchmarks, plus experience with growth experiments, A/B testing, and funnel optimisation * Deep SQL knowledge. * Proficiency in product analytics tools (Mixpanel, Grafana, Tableau, Looker, etc) * Deep understanding of data analytics, user behaviour analysis and segmentation Leadership & Soft Skills * Strong communication skills to interact with teams, stakeholders, and users through verbal presentations, written reports, and visual media  [https://www.hotjar.com/growth-product-management/growth-product-manager/] * Proven ability to build, mentor, and scale high-performing product teams * Expertise in data analytics tools and digital marketing platforms with the ability to manage and mentor teams of marketers, analysts, and designers * Strategic thinker with strong commercial awareness and business acumen Key Performance Indicators * User acquisition and activation rates * Customer retention and churn rates * Expansion revenue (upsell/cross-sell) * Customer Lifetime Value (LTV) / Customer Acquisition Cost (CAC) ratio * Product adoption metrics What sets you apart * Advanced degree in Business or STEM * Experience in Growth Analytics, Product analytics, Credit risk analytics * Background in both mass-marketing and product-led growth models * Experience managing P&L or budget responsibility What you’ll get * Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. * Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. * Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * Online SQL take-home task (30 mins): Take-home test. * Business Case 1 (1 hour - 1 hour 30 mins): Live case. No take-home required. * Business Case 2 (1 hour - 1 hour 30 mins): Live case. No take-home required. * Exec Interview (30 mins - 1 hour): Culture Fit. No take-home required.